InMoment Finalist for Best CX Partner in APAC Category at Inaugural CX Awards
September 14 2018 - 9:40AM
Business Wire
-- Leading global CX intelligence platform
recognised for contribution to improving customer relationships,
business outcomes-- Client Hyundai finalist in Best Use of Customer
Data and Insights to Improve CX category
InMoment, the leading global provider of CX intelligence
technology, is a finalist for the Best CX Partner in APAC category
at the inaugural CX Awards. Hyundai, one of the company’s premier
enterprise clients in the region, earned their own place amongst CX
leaders, qualifying as a finalist in the Best Use of Customer Data
and Insights to Improve CX category.
As the ultimate accolade in CX, the CX Awards benchmark,
recognise and celebrate CX excellence and innovation across
Australia and New Zealand, providing CX leaders with credible
recognition of their work. The shortlist for each category has been
rigorously judged from entries submitted by many of the region’s
leading brands, with a credible and transparent judging process
comprised of the industry’s experts, including the Chair of the
judging panel, Jason Bradshaw, Chief Customer Officer, Volkswagen
Australia; Harriet Wakelam, Director of Human Centred Design, IAG;
Cambell Holt, Chief Customer Officer, Mercer; Belinda Dimovski,
Director Engagement and Support, Australian Red Cross; and Justin
Lee, Director of Customer Experience, COMET, Expedia.
“CX is a rapidly evolving landscape in Australia and New Zealand
as it becomes an ever more important differentiator for brands in
the quest for market share,” said Mark Abay, Co-Founder and Content
Director of Ashton Media, the organisers of the CX Awards.
“Nominees such as InMoment are truly setting the standard and the
pace of innovation for CX leaders in this space, and we’re honoured
to celebrate and recognise the work that they’re doing to further
evolve customer experience in the region.”
“APAC brands are experiencing a new sense of urgency and passion
in elevating their customer experience,” said Claire Fastier, VP
APAC at InMoment. “Hyundai was an early adopter of both the
philosophy and technology of CX, and their brilliant results are
the reward. We are honoured to be recognised as a trusted partner,
and equally thrilled to have the Hyundai team by our side. We look
forward to supporting other brands in the region in attaining a
similar level of success and recognition for their CX efforts.”
The winners of each of the nine categories will be announced at
the CX Awards ceremony held on level 35 of the stunning EY
headquarters on the evening of 17 October 2018.
About InMoment
InMoment™, the leading cloud-based customer experience (CX)
intelligence platform, arms brands with compelling customer
insights to drive high-value business decisions and relationships
with both customers and employees. The company’s industry-leading,
data science-infused Customer Feedback Management platform, the CX
Intelligence Cloud™ powers a full suite of Voice of Customer (VoC),
Voice of Employee (VoE), and Employee Engagement solutions.
InMoment provides innovative solutions and strategic support
services to more than 425 leading brands across 95 countries. For
more information, visit http://www.inmoment.com/.
About The CX Awards
In partnership with EY, the inaugural CX Awards are the ultimate
accolade in CX excellence and innovation, differentiating the very
best leaders, teams and innovations from their competition, and
providing ANZ’s leading brands with a credible way to recognise
their work in the CX field. Partners of the Awards include EY and
Zendesk.
Find out more at www.cx-awards.com.au
The CX Awards are organised by Ashton Media; leaders in the
creation of highly targeted conferences specialising in
marketing, advertising and customer experience. Ashton Media’s
events across the customer experience field include the Customer
360 Symposium, the Customer 360 Forum, and the CX Collective
membership initiative.
Find out more at https://ashtonmedia.com.au/
For enquiries, email Stacey Goater.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20180914005304/en/
InMomentLisa DavisVP Communicationsldavis@inmoment.com