Kibo Announces New Leadership Appointments Designed to Guide Customers Through the Digital Transformation Journey
December 06 2018 - 11:36AM
Business Wire
Appointment of Michelle Fischer, Ram
Venkataraman and John Mills will further cement Kibo’s mission of
fostering a trusted partner relationship with each and every one of
its customers
Kibo, a leader in cloud commerce, today announced it has
appointed and expanded the roles of three key executives; Michelle
Fischer as Chief Customer Officer, Ram Venkataraman as Chief
Product &Technology Officer, and John Mills as Chief
Administrative Officer. In these roles, each executive will bring
their unique skillset to fulfill Kibo’s mission of guiding
retailers and branded manufacturers through the complex ecosystem
of eCommerce technology and helping them implement the software and
strategies they need to grow their business and thrive in a
competitive, changing market.
In a market full of bleeding-edge technologies and “next-best
things,” Kibo’s leadership team will be focused on what works. To
do so, Kibo’s leadership will emphasize on simplifying how
organizations compete online, empowering the people who use
eCommerce software, and inviting its customers to participate in
collaborative innovation.
Michelle Fischer, Chief Customer Officer (CCO)
As CCO, Michelle will be responsible for championing Kibo’s
customers’ journey, ensuring their needs are at the center of all
innovation and that each customer exceeds its goals. Specifically,
Michelle has oversite of customer acquisition (marketing), customer
support and ensuring Kibo’s customers receive value from their
solutions (customer success).
Michelle brings over 15 years of experience in various roles
around customer experience and the software lifecycle, and a strong
track record of implementing profitable strategies and growing
market share by developing highly-curated, effective teams. Prior
to Kibo, Michelle served as vice president and GM for CRM and
Vertical Solutions at Aptean, where she led 10 product lines and
over 200 global employees. Through her leadership, Michelle led the
business to record customer retention rate. Michelle also served as
VP of Marketing at Lanyon and has held several management positions
in product management, customer service and marketing at NCR and
Sabre Airline Solutions.
Ram Venkataraman, Chief Product &Technology
Officer
To better align their technology stack across all products and
increase innovation velocity, Kibo is consolidating its Product and
Engineering organizations under Ram Venkataraman. In this
role Ram will ensure Kibo continues to create and deliver
innovative, yet effective technology solutions designed to answer
merchants’ needs as they continue to move forward in their digital
transformation journey.
With more than 20 years of experience in technology innovation,
technology management and retail technology, Ram has held prominent
leadership roles at Red Hat, Spectrum K12 School Solutions,
Altisource and Promethean among others. Prior to joining Kibo, Ram
served as VP of Payments at NCR Software. In his previous role as
CTO and Head of Products at Promethean, Ram was responsible for
Promethean's technology vision, strategy and execution of all
Promethean hardware and software products. Prior to working for
Promethean, Ram served as the Chief Technology Officer at
Altisource. During his time at Altisource, he was responsible for
the transformation of Altisource and Ocwen software products
into a world class SaaS-based platform. At Red Hat, he served as
the Director of Product Management where he was responsible for the
complete product lifecycle of the core middleware products. Before
Red Hat, he co-founded and served as Chief Technology Officer at
ClearNova, where he was responsible for providing the overall
technology vision and direction for the company’s product
lines.
John Mills, Chief Administrative Officer
As the newly created Chief Administrative Officer at Kibo, John
will now have responsibility for Kibo’s international operations
and professional services in addition to his duties as Kibo’s Chief
Financial Officer.
With over 25 years of experience helping companies drive
stronger performance, John has held prominent roles in companies
including Lanyon, Infogroup, Sabre Holdings, Atlantic Richfield,
and Shell Oil Company. In his role as Senior Vice President and
Treasurer at Sabre Holdings, John was responsible for the company’s
global treasury, corporate development and corporate strategy
functions. He successfully led the international M&A strategy
in which Sabre acquired 6 companies and divested 4 businesses
across the globe. As well, during his time at Sabre Holdings, John
served as CFO of Travelocity, where he was responsible for
financial strategy and operations for North America and Asia.
“We are thrilled to have Michelle, Ram and John as an integral
part of our leadership team,” said David Post, CEO, Kibo. “As Kibo
continues to guide and grow with its customers in the age of
digital transformation, our leadership team’s knowledge and
experience will be crucial to not only driving innovative solutions
for our customers but also fostering our company’s culture and
employees.”
About Kibo
At Kibo, we provide cloud commerce solutions inspired by your
needs and designed to empower your teams. We’re at your side,
committed to your financial success in an unpredictable world.
Together, we can see further, think bigger, and climb higher.
Our software and services include eCommerce, Order Management,
Personalization, and Mobile Point-of-Commerce for retailers,
manufacturers, and brands. Whether you’re an eCommerce veteran or
just getting started, B2C or B2B, our solutions are designed to
power the shopping experience – from first click to doorstep – and
to scale with you as your business grows. For more information,
visit kibocommerce.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20181206005673/en/
Ketner Group PR & Marketing (for Kibo)Mariana Fischbach,
512-794-8876mariana@ketnergroup.com