DOCX Document Sciences Corp (MM)

Uniformity of Customer Communications Across Business Units Saves Time, Paper and Postage CARLSBAD, Calif., Dec. 20 /PRNewswire-FirstCall/ -- Document Sciences Corporation (NASDAQ:DOCX) today announced that Storebrand has achieved measurable savings using the award-winning xPression software suite. The Storebrand Group is a leading player and innovator in the Norwegian finance market, providing financial services for 1.2 million customers. Document Sciences leads the market in providing on-demand customer communications management solutions for personalizing contracts, policies, statements, correspondence and other critical client communications. Following an extensive six-month pilot project, Storebrand implemented xPression across five business units to consolidate the creation of customer communications, improve time-to-market, and reduce costs. "Using xPression, Storebrand has achieved their goal of unifying client-facing communications, presenting a consistent brand and message to their customers," said David Botten, General Manager EMEA, Document Sciences Europe. "In addition, the clear and professional presentation of services has helped Storebrand attract and retain customers." Storebrand realized that it needed a consolidated approach to its customer communications, but did not want to re-engineer each process. Instead, they sought a platform that would integrate with the different data sources, administration solutions, distribution channels and outputs to market. Both IT and the individual business units were involved in the evaluation, and both ultimately selected the xPression software suite. The company has more than 20 different administration solutions and sources of data across its various business units. Prior to implementing xPression, each individual business unit within the Storebrand Group distributed direct mail separately, meaning that a customer could receive multiple unrelated mailings with different messaging and different branding. In addition to this customer relationship issue, the company's paper and postage expenses were enormous as each business unit produced and distributed duplicate materials. The first and most obvious benefit of the new system was the reduction of manual steps and associated time required to produce direct marketing materials for customers. "Time-to-market was an important factor for us, and xPression gave us this capability, along with an easy-to-use solution that integrated smoothly with our existing administration systems," said Terje Ravnsborg, IT Manager, Storebrand. "Most of our customer communication is now managed via one system, and all expertise and competencies are now shared by a team of people, rather than in individual silos." In addition to achieving their initial aim of integrating all of the company's different systems and data sources to improve internal processes, Storebrand has received very positive feedback from their customers. "Customers have called the company just to say how much they like the documents," said Ravnsborg. "We have literally changed the face of our relationships with our customers across all departments." The xPression software suite offers the most advanced customer communications capabilities, fulfilling the needs of organizations that want to optimize the customer experience through the production and delivery of highly personalized, interactive business communications for print, email and the Web. Leading insurance providers such as AIG, Arrowhead General, AXA, Genworth Financial, ING, The Hartford, Liberty Mutual, Mutual of Omaha, Prudential, Storebrand, Trustmark and Zurich Insurance use Document Sciences' customer communications management solutions to automate agent-client communications, reduce document development and distribution costs, improve time-to-market, and optimize the overall customer experience. To request a case study detailing Storebrand's utilization of xPression, please visit http://www.docscience.com/storebrand. About Storebrand Storebrand Group is a leading player in the Norwegian financial services market, providing services for 1,200,000 people. The Group consists of four business areas: life insurance, property & casualty insurance, asset management, and banking, with a total of NOK 222 billion in assets under management. Storebrand Life Insurance constitutes the Group's principal activity, offering a wide range of pension and insurance products to companies, public sector entities and private individuals. For additional information about Storebrand, visit http://www.storebrand.com/. About Document Sciences Document Sciences is a market-leading global provider of customer communications management solutions. Our award-winning xPression software suite enables organizations to automate the creation and delivery of well-designed, highly personalized communications -- from customized marketing collaterals, contracts and policies to high-volume relationship statements and correspondence. More than 500 content-driven organizations worldwide, including over 60 FORTUNE Global 500 companies, use Document Sciences' solutions to reduce development costs by up to 90%, improve time-to-revenue by as much as 75%, and enhance the overall customer experience with highly effective 1:1 communications. Based in Carlsbad, California, with award-winning offshore services operations in Beijing, China and offices across the U.S., in London and Sydney, Document Sciences also markets its products in Europe, Australia, Canada, New Zealand, Latin America, Asia and Africa. For more information about Document Sciences Corporation, call 888.4.DOC.SCI or visit http://www.docscience.com/. This press release may contain "forward-looking" statements about possible or assumed future results of our financial condition, operations, plans, objectives and performance. You can identify these statements by the fact they use words such as "believe," "expect," "anticipate," "estimate," "project," "intend," "plan" or similar expressions. Many possible events or factors could affect our future financial results and performance. This could cause our results or performance to differ materially from those expressed in these forward-looking statements. Some of these events or factors include the following: (i) national, international, regional and local economic, competitive and regulatory conditions and developments; (ii) the market for dynamic content publishing software; (iii) market acceptance of enhancements to our existing products and introduction of new products; (iv) continued profitability of our professional services; (v) maintaining our relationships with Xerox Corporation and our other distribution partners and/or other risks detailed from time-to- time in our SEC reports, including the report on Form 10-K for the fiscal year ended December 31, 2006. We do not undertake, and specifically disclaim, any obligation to update forward-looking statements. DATASOURCE: Document Sciences Corporation CONTACT: editorial, Dane Becker, +1-760-602-1400, , or investors, Leslie Weller, +1-760-602-1400, , both of Document Sciences Corporation Web site: http://www.docscience.com/ http://www.storebrand.com/

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