BURLINGTON, Mass., Feb. 4, 2021 /PRNewswire/ -- Nuance
Communications, Inc. (NASDAQ: NUAN) today announced it has
been recognized for the fourth consecutive year as the
highest-rated vendor in Opus Research's Decision Makers' Guide
to Enterprise Intelligent Assistants1. The report
provides a comprehensive assessment of enterprise-grade intelligent
assistant solution providers who bring natural language processing,
machine learning, AI, and analytics to power customer and employee
care and digital self-service.
In the report, Opus Research notes that leading solution
providers, in combination with an ecosystem of resources, follow a
"vision" for intelligent assistants. This vision anticipates and
addresses customer challenges and opportunities with conversational
AI, champions the approach that AI should augment, not replace,
human efforts, and applies AI and Deep Neural Networks (DNNs) to
amplify both security measures and personalized customer
experiences.
Outperforming the other 12 vendors, Nuance earned the highest
ranking in this year's report, which evaluated product completeness
and flexibility, as well as strategic potential in today's digital,
e-commerce environment, including:
- Features and Technologies: Core technologies, tools, and
resources to deliver "best-of-breed" Enterprise Intelligent
Assistant capabilities
- Integration and Ability to Scale: Connecting to internal
workflows and processes as well as APIs from others for Natural
Language Processing, translation, cognition and other popular
elements of conversational AI
- Track Record: Market credibility and reach, number of verticals
served, deployment strategy, and enterprise-grade maturity
- Future plans and vision: Evaluation of investment and
partnering strategies inform and account for large-scale
deployments as the market evolves
"Intelligent assistants have moved into a new phase of adoption
as thousands of firms employ chatbots, voicebots, or virtual agents
to improve customer experience and employee productivity," said
Dan Miller, lead analyst, Opus
Research. "Their challenge is to make intelligent assistants
proficient, scalable and omni channel. Nuance scored highly with
solutions that include a flexible, customizable platform that is
open combined with professional services that allow enterprises to
employ a mix of AI and live agents."
This recognition follows Nuance recently being named a Leader in
both Opus Research's Intelligent Authentication and Fraud
Prevention Intelliview Report and in The Forrester
New Wave™: Digital-First Customer Service Solutions, Q2
2020.
"I'm proud of the team for earning this accolade for the fourth
year in a row," said Robert
Weideman, Executive Vice President and General Manager,
Nuance. "This ranking demonstrates our future-looking approach and
investment in areas that improve customer experiences, boost bottom
lines, and apply AI to accelerate digital transformation goals of
today's enterprises."
Nuance enterprise solutions power over 31 billion intelligent
customer interactions annually across all channels to increase
revenue and customer satisfaction while reducing costs. An
artificial intelligence pioneer serving Fortune 2500 companies
worldwide, Nuance combines deep vertical expertise with a flexible
deployment and partnership approach. Our superior cloud-native,
AI-powered customer engagement technology delivers industry-best
digital, voice, and biometric security
innovations.
To download the full report, please go here.
About Nuance Communications, Inc.
Nuance Communications (NASDAQ: NUAN) is a technology pioneer
with market leadership in conversational AI and ambient
intelligence. A full-service partner trusted by 90 percent of U.S.
hospitals and 85 percent of the Fortune 100 companies worldwide,
Nuance creates intuitive solutions that amplify people's ability to
help others.
Trademark reference: Nuance and the Nuance logo are
registered trademarks or trademarks of Nuance Communications, Inc.
or its affiliates in the United
States and/or other countries. All other trademarks
referenced herein are the property of their respective
owners.
Contact Information
Dayna
McCoubrey
Nuance Communications, Inc.
Tel: 781-565-5000
Email: dayna.mccoubrey@nuance.com
1Opus Research, "Decision Makers' Guide to Enterprise
Intelligent Assistants," D. Miller,
D. Top, February 2021
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SOURCE Nuance Communications, Inc.