Revolutionizing Customer Experience with
Next-Level Coverage
TORRANCE, Calif., Dec. 12,
2024 /PRNewswire/ -- CarParts.com, Inc. (NASDAQ:
PRTS), a leading eCommerce destination for automotive parts and
accessories, is proud to announce its partnership with Extend, a
leading modern provider of shipping protection and product
protection. This collaboration introduces Extend Shipping and
Product Protection for items sold on CarParts.com, empowering
customers with unparalleled peace of mind and support for their
purchases.
The newly implemented Extend Shipping Protection ensures
packages are safeguarded against loss, theft, and damage from the
moment they leave a CarParts.com Distribution Center until they
arrive in the buyers' hands. Customers can rest easy knowing their
orders are protected, with claims resolved quickly and seamlessly
through Extend's 24/7 online platform. By ensuring reliable
delivery, CarParts.com continues to prioritize customer
satisfaction while reinforcing its commitment to offering
competitive pricing on high-quality products for its customers.
In addition to protecting shipments, CarParts.com has introduced
Extend Product Protection, offering extended warranty coverage for
parts available on the site. Customers can supplement the standard
manufacturer warranty with additional coverage for one, two, or
three years, ensuring long-term confidence in their
purchases. This added assurance has already gained
popularity, with over 6,000 customers opting in since its
launch.
"Our partnership with Extend allows us to operate more
efficiently while prioritizing our customers' needs," said
Michael Huffaker, Chief Operating
Officer at CarParts.com. "By offering Extend Shipping and
Product Protection, we provide customers with greater confidence in
their purchases and deliveries. Additionally, the program generates
valuable revenue – enabling us to reinvest in enhancing our
operations, further improving the customer experience while driving
business growth."
This partnership marks a pivotal milestone for CarParts.com,
combining advanced technology, customer-first policies, and
hassle-free solutions to enhance the online shopping experience. By
integrating these protection services, CarParts.com continues to
redefine what it means to be a leader in the automotive eCommerce
space, offering drivers exceptional value and peace of mind
nationwide.
About CarParts.com, Inc.
CarParts.com, Inc. is a technology-driven eCommerce company
offering over 1 million high-quality automotive parts and
accessories. Operating for over 25 years, CarParts.com has
established itself as a premier destination for drivers seeking
repair and maintenance solutions. Our commitment lies in placing
the customer at the forefront of our operations, evident in our
easy-to-use, mobile-friendly website and app. With a commitment to
affordability and customer satisfaction, CarParts.com simplifies
the automotive repair process, aiming to eliminate the uncertainty
and stress often associated with vehicle maintenance. Backed by a
robust company-operated fulfillment network, we ensure swift
delivery of top-quality parts from leading brands to customers
across the nation.
At CarParts.com, our global team is united by a shared vision:
Empowering Drivers Along Their Journey.
CarParts.com is headquartered in Torrance, California.
Investor Relations:
Ryan Lockwood
IR@carparts.com
Media Relations:
Tina Mirfarsi
tina@carparts.com
About Extend
Extend, a leading modern provider of
shipping protection and product protection, enables merchants to
easily offer protection and deliver an elegant support experience
to their customers. Through its AI-driven technology, Extend
handles everything from offering merchandising and optimization to
claim fulfillment, all while delivering seamless end-to-end
customer experiences. The company's API-first solution puts the
customer first and boosts confidence and retention while increasing
conversion rates and merchant revenue. Extend works with more than
1,200 leading manufacturers and retailers across multiple
industries .
The company was founded in 2019 and is headquartered in
San Francisco, Calif.
Media Relations:
Stephanie Conell
stephanie@extend.com
View original content to download
multimedia:https://www.prnewswire.com/news-releases/carpartscom-partners-with-extend-to-deliver-unmatched-shipping-and-product-protection-302329742.html
SOURCE CarParts.com, Inc.