WNS Recognized as a ‘Leader’ by NelsonHall for CX Services Transformation
May 14 2024 - 8:00AM
Business Wire
WNS (Holdings) Limited (NYSE: WNS), a leading provider of global
digital-led Business Process Management (BPM) solutions, today
announced that it has been recognized as a ‘Leader’ in NelsonHall’s
2024 NEAT Vendor Evaluation for Customer Experience (CX) Services
Transformation. WNS was named a ‘Leader’ in 4 different categories
including CX Improvement Capability, Cost Optimization Capability,
Revenue Generation Capability, and ‘Overall’.
NelsonHall evaluated providers based on their ability to both
deliver immediate benefits and meet the future requirements of
clients. WNS was cited for its ability to support core client
verticals with strong industry and domain-specific applications
suite (EXPIRIUS) across automation, analytics, and AI. The
company’s ranking was bolstered by its advanced development roadmap
for Gen AI implementations with live examples in agent
augmentation, learning and development, and performance management.
NelsonHall also noted WNS’ full range of data, analytics, and
insight services covering the front and middle office which has
significantly elevated decision-making for its global clients, and
its active investments in revenue-generation digital assets which
enable clients to unlock new revenue streams.
“At WNS, we are committed to helping our clients deliver
superior customer experience by co-creating innovative,
technology-led solutions. By combining domain expertise, advanced
analytics, and the latest technology advancements, we are able to
help clients create market differentiation and drive improved
business outcomes. NelsonHall’s recognition of our investments and
unique capabilities is a testament to our CX strategy and strong
execution,” said Keshav R. Murugesh, Group CEO, WNS.
Ivan Kotzev, Lead CX Services Analyst, NelsonHall, said: “In the
emerging fusion between GenAI-led virtual assistants and augmented
human support, the WNS EXPIRIUS approach to CX transformation
addresses key questions: how to bring solutions to sub-processes to
be effective, how to incentivize organizations using gainshare
commercial models, and how to optimize the customer adoption curve
by providing continuous insights.”
WNS EXPIRIUS is a unique CX solution integrating human-assisted
design and domain expertise with AI-driven conversational insights
and CX consulting-led strategies to create a holistic digital
customer experience.
About NelsonHall
NelsonHall is the leading global analyst firm dedicated to
helping organizations understand the ‘art of the possible’ in
digital operations’ transformation. With analysts in the U.S.,
U.K., Continental Europe, and India, NelsonHall provides buy-side
organizations with detailed, critical information on markets and
vendors (including NEAT assessments) that helps them make fast and
highly informed sourcing decisions. For vendors, NelsonHall
provides deep knowledge of market dynamics and user requirements to
help them hone their go-to-market strategies. NelsonHall’s analysis
is based on rigorous, primary research, and is widely respected for
the quality and depth of its insight.
About WNS
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process
Management (BPM) company. WNS combines deep industry knowledge with
technology, analytics, and process expertise to co-create
innovative, digitally led transformational solutions with over 600
clients across various industries. WNS delivers an entire spectrum
of BPM solutions including industry-specific offerings, customer
experience services, finance and accounting, human resources,
procurement, and research and analytics to re-imagine the digital
future of businesses. As of March 31, 2024, WNS had 60,125
professionals across 65 delivery centers worldwide including
facilities in Canada, China, Costa Rica, India, Malaysia, the
Philippines, Poland, Romania, South Africa, Sri Lanka, Turkey, the
United Kingdom, and the United States.
For more information, visit www.wns.com or follow us on
Facebook, Twitter, LinkedIn, and Instagram.
Safe Harbor Provision
This document includes information which may constitute
forward-looking statements made pursuant to the safe harbor
provisions of the Private Securities Litigation Reform Act of 1995,
the accuracy of which are necessarily subject to risks,
uncertainties, and assumptions as to future events. Factors that
could cause actual results to differ materially from those
expressed or implied are discussed in our most recent Form 20-F and
other filings with the Securities and Exchange Commission. WNS
undertakes no obligation to update or revise any forward-looking
statements, whether as a result of new information, future events,
or otherwise.
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version on businesswire.com: https://www.businesswire.com/news/home/20240513371013/en/
Investors: David Mackey EVP – Finance & Head
of Investor Relations WNS (Holdings) Limited +1 (646) 908-2615
david.mackey@wns.com
Media Archana Raghuram EVP & Global Head –
Marketing & Communications WNS (Holdings) Limited +91 (22) 4095
2397 archana.raghuram@wns.com; pr@wns.com
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