CareCentrix Launches DME Navigator, the Innovative Solution to Modernize Durable Medical Equipment Delivery
July 01 2024 - 10:30AM
Business Wire
DME Navigator is a comprehensive patient-centric solution for
health plans that streamlines the ordering, distribution, and
fulfillment of Durable Medical Equipment (DME), transforming care
delivery for the rapidly expanding DME market.
CareCentrix, a leading home-centered care company, announced the
launch of DME Navigator. This next-generation DME benefits
management solution brings together best-in-class industry
capabilities. Through a new collaboration with a leading
information and technology-enabled health services company, this
integrated solution modernizes the delivery of DME by enhancing
efficiency, reducing costs of care, and improving health
outcomes.
DME Navigator equips health plans with a comprehensive,
end-to-end solution that optimizes care delivery through enhanced
workflows, efficient utilization management, streamlined order
processing, and increased payment accuracy. The new integrated
single point-of-care experience also improves service quality,
benefiting ordering clinicians, members, and suppliers by providing
real-time insights.
"By streamlining the DME process, DME Navigator fosters improved
collaboration and coordination between patients, home care
providers, and physicians,” said Steve Horowitz, Chief Executive
Officer, CareCentrix. “This next-generation solution reflects our
deep commitment to enhancing access to care to enable health plans
and clinicians to focus on what matters most – delivering
high-quality care.”
As the population ages and healthcare increasingly shifts to
home settings, ensuring individuals get the right medical equipment
at the right time is paramount to avoid sub-optimal health outcomes
and higher costs. Projections indicate that the number of Americans
aged 65 and older will rise from 58 million in 2022 to 82 million
by 2050,1 underscoring the growing importance of timely and
effective home healthcare solutions.
“With nearly 30 years of experience in DME solutions, more than
4 million DME services coordinated annually, and proven results,
CareCentrix is excited to further advance the management of this
critical healthcare service for health plan members,” said Haley
Sofiane, Chief Operating Officer, CareCentrix. “This new
collaboration embeds prior authorization workflows directly into
the prescribing process and highlights our preferred provider
network to ensure quicker access and reliable on-time delivery of
clinically optimal equipment that patients need as they heal
comfortably at home.”
The comprehensive solution leverages CareCentrix’s clinical and
utilization management expertise, a national credentialed DME
provider network, and integrates robust claims editing
capabilities. It features a digital point-of-care platform for
providers and suppliers that simplifies workflows, order
fulfillment, and management to ensure members receive the right
equipment at the right time from the right supplier. Additionally,
it provides ongoing monitoring and resources to improve member
experience and quality of care.
The DME Navigator solution is now available. For more
information, please visit
https://www.carecentrix.com/solutions/DME/.
About CareCentrix
CareCentrix offers value-based home solutions to payors and
health systems to help more of their members access the home care
they need when they need it. Through a single platform, CareCentrix
coordinates multiple, complex home care needs for over 16 million
members through a national network of approximately 6,700 provider
locations, resulting in a simplified patient and physician
experience. For nearly 30 years, CareCentrix’s focus on the whole
person has improved continuity of care, reduced unnecessary
readmissions and unnecessary emergency department utilization, and
delivered positive financial results for health plans. With
proprietary HomeFirst Analytics to stratify risk and optimize care
delivery, CareCentrix takes on the complexities of care
coordination and management of care in the home to provide
essential insights. CareCentrix earned its Great Place to Work®
certification for the fifth year in 2024 and is one of FORTUNE’s
Best Workplaces for Aging Services. CareCentrix is a wholly owned
subsidiary of Walgreens Boots Alliance®. For more information,
please visit www.carecentrix.com.
1 “Fact Sheet: Aging in the United States.” Population Reference
Bureau, 2024.
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