SÃO PAULO, March 6, 2012
/PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading
global provider of automated mobile workforce management and
optimization solutions for the service industry, today announced it
is attending Field Service Latin America taking place in São Paulo,
Brazil March 6 - 8, 2012. Attendance at the event is the
latest move by the company to strengthen its presence in
Latin America. In 2011
ClickSoftware established a dedicated sales presence in the area,
and is collaborating with global partners such as Accenture and SAP
in order to leverage years of joint experience to help
organizations navigate the unique challenges of running a
successful service business in the region. ClickSoftware has a long
history of enabling innovation for leading field service companies,
including its work with Portugal Telecom, Pacific Gas &
Electric, Rogers Cable Communication, Questar Gas, Vivint, Xerox,
and dozens of other organizations that deploy and manage large
mobile workforces.
On Thursday, March 08,
Stephen Timms, Vice President of
Sales, Americas, is participating on the panel discussion,
"Outlining New Management and Scheduling Systems for Field
Service and Having a Better Understanding on Why to Invest in
Them," held at the Field Service Latin America conference at
the Hotel Sofitel Ibirapuera. Timms, along with panel
participants, will be sharing best practices and real case examples
of how service industries can use workforce management solutions to
trim excessive costs associated with the field workforce while
simultaneously improving customer service and the image of the
overall brand. In addition, the panel will be focusing on how these
solutions provide management insight into more detailed and
actionable customer and historical data.
"Even in markets with high growth and low labor costs, the
challenge of delivering superior customer service remains a
priority, and the return on investment for workforce scheduling and
optimization solutions is still very tangible and clear-cut," said
Timms. "ClickSoftware is well suited to meet the needs of
growing and mature organizations through our scalable workforce
management and mobility solutions. Our unparalleled global
partnerships with Accenture and SAP enable us to deliver a wide
range of solutions for a variety of industries including
telecommunications, utilities, retail organizations, and a host of
other markets that depend on large fleets of mobile and field
service employees."
ClickSoftware provides comprehensive and industry-leading mobile
workforce management and optimization solutions for service
organizations of all sizes. This suite of products, available on
premise or via the cloud, delivers solutions for every step in the
service chain including planning, execution and analysis.
About ClickSoftware
ClickSoftware is the leading provider of automated workforce
management and optimization solutions for every size of service
business. Our portfolio of solutions, available on demand and on
premises, create business value through higher levels of
productivity, customer satisfaction and operational efficiency. Our
patented concept of 'continuous planning and scheduling'
incorporates customer demand forecasting, long and short term
capacity planning, shift planning, real-time scheduling, mobility
and location-based services, as well as on-going communication with
the consumer on the expected arrival time of the service
resource.
As the pioneers of the 'W6' concept more than 30 years ago, we
have perfected solutions for solving a wide variety of problems on
Who does What, for Whom, with What, Where and When. The combination
of proven technology with educational services helps businesses
find the right balance between reducing costs, increasing customer
satisfaction, employee preferences and industry
regulations/legislation. ClickSoftware's solutions manage hundreds
of thousands of resources in service businesses across a variety of
industries and geographies. Our flexible deployment approach,
breadth and depth of solutions and strong partnerships with leading
CRM/ERP vendors and system integrators makes us the number one
choice to deliver superb business performance to any organization.
The company is headquartered in the
United States and Israel,
with offices across Europe, and
Asia Pacific. For more
information, please visit http://www.clicksoftware.com. Follow us
on Twitter.
ClickSoftware Media Contact
Kristin Amico
ClickSoftware
kristin.amico@clicksoftware.com
+1(781)272-5903 Ext: 2364
SOURCE ClickSoftware Technologies Ltd