BURLINGTON, Massachusetts,
July 2, 2013 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading
provider of automated mobile workforce management and optimization
solutions for the service industry, today announced that Tracker
Connect (Pty) Limited, South
Africa's leading vehicle tracking and recovery company with
over 800,000 subscribers, has selected ClickSoftware to improve
scheduling for the hundreds of installation technicians located
throughout the country.
The new solution, which will be implemented by ClickSoftware
partner About Time Software, will be used to improve the customer
experience for both new subscribers, who need to have a tracking
device fitted to vehicles, as well as existing customers who
require service calls. ClickSoftware will improve the
efficiency of installation technicians by:
- Optimizing appointment schedules
- Reducing "no show" appointments
- Cutting travel time between appointments
ClickSoftware's scalability and ability to share real-time
information between call centers and technicians was central to its
selection by Tracker Connect.
Tracker previously used an in-house solution to support its
technicians, but with the success and growth of the company, needed
a new solution that could scale to meet its needs now and into the
future. Given the customer-centric focus of the business, it is key
that Tracker handle installations with minimal lead time. The
company expects ClickSoftware will be crucial to providing
technicians with the tools to help them complete installations with
greater efficiency, giving customers peace of mind as quickly as
possible.
The ClickSoftware implementation will be tightly integrated with
the Tracker Connect CRM solution, bridging the gap between
technicians and customers seamlessly. A number of solutions
were reviewed before selecting ClickSoftware, which Tracker Connect
believes offers the best ROI and features to support the future of
the company, in what is a fiercely competitive market.
Retaining the company's position as the leader in the market is
a key business driver for Tracker, therefore investing in
technology that continually improves the customer experience is a
top priority. The company looks to the combination of
ClickSoftware's scheduling and analysis tools to deliver on these
goals.
ClickSoftware's suite of Mobile Workforce Management solutions
enables service organization executives to define the balance
between customer satisfaction, productivity goals, field resource
satisfaction, and revenue considerations. It continually
optimizes the schedule throughout the day to ensure that all jobs
and resources are optimally matched, even with changing
specific service demands during the day. ClickSoftware
automatically creates the most satisfying schedule, while providing
dispatchers the necessary tools to support the unexpected events
that are typical for any service organization.
"We are excited to expand our operations in South Africa. As companies in that country
grow it becomes harder to maintain processes in the field and scale
operations in a way that meets all business goals," said
Hannan Carmeli, Co-CEO at
ClickSoftware. "We understand that challenge, and through our
combined business and technical expertise, and that of our
partners, can provide a growing enterprise with the ability to meet
real-time customer demands while showing real and measurable
improvements in areas such as field productivity."
About: Tracker Connect
Tracker has been South Africa's
leading vehicle tracking and recovery company since the 1990's.
While vehicle tracking and stolen vehicle recovery remain the
company's core business, Tracker has evolved today into a highly
sophisticated technological company offering leading edge fleet
management and telematics solutions to both individuals and
organisations throughout Southern
Africa.
About: About Time Software
About Time has its roots in enterprise mobility, providing
solutions to companies with diverse mobile and scheduling
requirements in all major sectors. About Time is a performance
improvement company, specializing in the delivery of projects
involving the ClickSoftware Service Optimization suite, which we
believe is the strongest toolset of its kind available. Certified
as a ClickSoftware implementation partner we provide specialist
skills to organisations that require an end to end approach to
service optimization and enablement of their mobile workforce.
About: ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of
automated mobile workforce management and service optimization
solutions for the enterprise, both for mobile and in-house
resources. As pioneers of the "Service chain optimization" concept,
our solutions provide organizations with end-to-end visibility and
control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and
real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb
business performance to service sector organizations of all sizes.
The company is headquartered in the
United States and Israel,
with offices across Europe, and
Asia Pacific. For more
information, please visit http://www.clicksoftware.com. Follow us
on Twitter.
Safe Harbor Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits to Tracker Connect and its customers
from using ClickSoftware's solutions. Such "forward-looking
statements" involve known and unknown risks, uncertainties and
other factors that may cause actual results or performance to
differ materially from those projected, including those discussed
in the "Risk Factors" section and elsewhere in ClickSoftware's
annual report on Form 20-F for the year ended December 31, 2012 and in subsequent filings with
the Securities and Exchange Commission. Except as otherwise
required by law, ClickSoftware is under no obligation to (and
expressly disclaims any such obligation to) update or alter its
forward-looking statements whether as a result of new information,
future events or otherwise.
ClickSoftware Company Contact:
Kristin Amico
kristin.amico@clicksoftware.com
+1(781)272-5903 Ext: 2364
SOURCE ClickSoftware Technologies Ltd