Mediolanum Bank's digital challenger, Flowe, selects Fincons
and Kaleyra for secure, seamless communications
NEW
YORK, Dec. 20, 2022 /PRNewswire/
-- Kaleyra, Inc. (NYSE: KLR) (NYSE American: KLR WS)
("Kaleyra" or the "Company"), a rapidly growing
omnichannel business communications platform, has integrated
Kaleyra Video, its proprietary audio and video solution, in the
mobile application developed for Flowe, Italy's new-age digital bank, to improve
customer identification and fraud detection processes. The
collaboration was made possible by Fincons Group, a leading
international player in IT business consulting, technology, and
system integration which has a long-term relationship with Flowe,
supporting Mediolanum Group's innovative digital bank across
several projects.
Kaleyra Video's capabilities, combined with Fincons' support,
have enabled Flowe to offer a personalized and secure experience.
Flowe's bankers can initialize and manage digital collaboration
interactions with customers from within their apps to lead banking
operations, processes and transactions into a secure and
trustworthy environment to prevent and avoid fraud.
The branded calls sent from Flowe's own app help customers
immediately recognize a contact request coming from bank staff,
improving the response rate and reinforcing trust in their
services. Flowe's name, logo, and colors appear on the customers'
mobile screens when they receive a call from one of the
representatives. This visibility assures customers that the
communication is safe and not at risk of vishing attacks.
Through the Kaleyra Video click-to-call feature, users can
connect with the bank in just one click from Flowe's app and don't
have to disclose any personal data. All the communications between
Flowe and its customers run directly through Flowe's app, and
customers don't have to use any external software or switch
devices, also ensuring an outstanding user experience.
"Flowe's commitment towards providing its customers with safe
and sustainable services is commendable. We thank Fincons for
connecting us and enabling this collaboration. We are very happy to
be a part of Flowe's mission. We look forward to extending our
association with them and enabling them to use Kaleyra Video for
customer care purposes as well," said Kaleyra Executive
Vice-President and Chief Business Officer Mauro Carobene.
"Fincons Group strongly believes in innovation and connecting
clients with potential providers in our network," explains
Giuliano Altamura, Global Financial
Services and Insurance Business Unit General Manager and UK Country
Manager at Fincons Group, "we have a long-standing and positive
relationship with both Flowe and Kaleyra, and we knew Kaleyra Video
would be the perfect fit for Flowe's new app. The importance of
cybersecurity and privacy, especially in the banking and financial
services sector, is growing, and focusing on providing more secure
and recognizable communication channels between advisors and
clients is the way forward."
About Fincons
With 40 years of experience in the IT sector, Fincons is an
award-winning system integration and business consulting company,
providing a broad range of services and solutions in strategy,
digital, technology, and operations to a diverse range of
industries. In particular, in the Financial Services sector,
Fincons has long-term and successful relationships with the main
international software vendors, providing customized solutions for
different business processes and supporting its clients during
their digital transformation process.
Fincons Group has built its reputation on foreseeing and
interpreting new business models and the rapid evolution of IT
systems, building a complete range of services: from research and
consulting to design and IT development, from system integration of
leading vendor software solutions right up to application
management, structuring the digital transformation of any size of
businesses.
The Group has ongoing collaborations with businesses, public
institutions, research centers, and universities through its
Innovation Lab.
About Flowe
Flowe is a Benefit company, BCorp and Carbon Neutral of the
Mediolanum Group, which aims to educate young people in terms of
innovation and economic, social and environmental sustainability.
In this age of infinite possibilities, most people are not sure
what to do when feeling stuck or anxious, so Flowe create an app
that empowers them to move forward, take control of their life and
their finances and build a happier future. Flowe believes that,
just as oceans can change drop by drop, so can our world and our
society – one person at the time.
"We love empowering people to live a meaningful, sustainable and
happy life", through this statement, Flowe wants to help people
live better and in a more sustainable way, fighting the climate
crisis and reducing the impact generated by their actions. Flowe is
a payment account that not only helps its users to monitor the CO2
produced by their purchases, but compensates for it by planting
trees in Guatemala.
Through its mobile app and growing partner ecosystem, Flowe aims
to build a world where individual BetterBeing translate into common
good.
About Kaleyra
Kaleyra, Inc. is a global group providing mobile communication
services to financial institutions, e-commerce players, OTTs,
software companies, logistic enablers, healthcare providers,
retailers, and other large organizations worldwide.
Through its proprietary platform and robust APIs, Kaleyra
manages multi-channel integrated communication services, consisting
of messaging, rich messaging and instant messaging, video, push
notifications, e-mail, voice services, and chatbots.
Kaleyra's technology makes it possible to safely and securely
manage billions of messages monthly with over 1600 operator
connections in 190+ countries, including all tier-1 US carriers
Kaleyra Contacts
Marketing Contact:
Zephrin
Lasker
Executive Vice President, Marketing & Strategic Alliances
zephrin.lasker@kaleyra.com
Lori Perkins
Senior Director, Marcomm & Digital and Sales Marketing
lori.perkins@kaleyra.com
Investor Contacts:
Colin
Gillis
Vice President of Investor Relations
colin.gillis@kaleyra.com
Shannon Devine or Mark Schwalenberg
MZ North America
203-741-8811
KLR@mzgroup.us
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SOURCE Kaleyra US
