Bigtincan Brings Ontologies to Salesforce.com
September 26 2018 - 11:00AM
Business Wire
New approach to AI and data science technology
provides sales reps with content recommendations within
Salesforce.com and lets marketers see what content is needed to
drive revenue
Bigtincan, the leader in mobile, AI-powered sales enablement
automation, today announced the launch of Bigtincan for Salesforce,
a new SaaS solution for Salesforce.com users based on ontologies –
a new approach to AI and data science. Ontologies provide an
innovative new approach in connecting disparate information sets to
provide content recommendations inside Salesforce.com, and
ultimately drive action for today’s sales teams. This announcement
was made at Dreamforce 2018, taking place September 25-28 in San
Francisco.
With Bigtincan for Salesforce, companies of all sizes can
empower their sales representatives with AI-powered content
recommendations, bringing the power of ontologies to any Salesforce
object across Salesforce Sales Cloud, Service Cloud and Salesforce
Communities. With its flexible configuration and setup, the
solution is able to connect directly to existing external content
repositories, such as EFSS, SharePoint, Salesforce Files and the
Bigtincan Hub, making it easy to implement and maintain. The core
technology behind Bigtincan for Salesforce comes from Bigtincan’s
acquisition of Contondo in 2017. The platform pairs new techniques
in data science with Bigtincan’s focus on user experience, allowing
Salesforce.com customers to better engage with its customers and
ultimately win deals.
“Bigtincan for Salesforce brings advanced contextual
recommendations using ontologies to sales people where they work,”
said David Keane, CEO of Bigtincan. “At Bigtincan, it’s our mission
to arm sales teams with the information they need, at the moment
they need it, to best engage with prospects and customers. This
Salesforce module adds to our existing AI capabilities to provide
sales teams with valuable insights, and support them in driving
ROI, whilst giving marketing teams insight into the content that is
needed to drive revenue.”
This Salesforce module adds to Bigtincan’s data science
capabilities, giving customers immediate results without having to
wait for historical data to fuel recommendations. Bigtincan for
Salesforce uses ontologies to link information together across
disparate systems without the need to ‘tag’ individual pieces of
content, resulting in improved assisted selling techniques and
creating AI-based recommendations and insights that were not
possible before.
Key capabilities and benefits of Bigtincan for Salesforce
include:
- Content recommendations inside
Salesforce.com to improve a sales person’s ability to
personalize customer engagement interactions and/or build skills
before presenting to a customer or prospect.
- Content to pipeline gap analysis
allows marketing organizations to quickly determine where
opportunities and available content are misaligned, enabling them
to focus on where content is needed most.
- Works across multiple content
sources including Enterprise File Sync and Share (EFSS) systems,
SharePoint, Salesforce Files and Bigtincan Hub allowing content
to be stored in multiple repositories with no need to move content
across boundaries and providing the security and control businesses
need.
- Works anywhere inside Salesforce
including working in multiple Salesforce Clouds and across any
Salesforce object (Opportunities, Accounts, Leads, Cases, etc.)
Bigtincan for Salesforce offers users the productivity they need
without the complex setup.
- Customers can build their own
ontologies for their business by leveraging the platform’s
unique approach.
Bigtincan for Salesforce is now available for trial by
registering at our website, and will be available on the Salesforce
AppExchange in 2018. Visit us at Dreamforce 2018 this week, booths
#119 and #1711, to learn more.
About BigtincanBigtincan (ASX:BTH) helps sales and
service teams increase win rates and customer
satisfaction. The company’s mobile, AI-powered sales
enablement automation platform features the industry’s premier
user experience that empowers reps to more
effectively engage with customers and prospects and
encourages team-wide adoption. Leading brands
including AT&T, ThermoFisher, Merck, ANZ
Bank and others rely on Bigtincan to
enhance sales productivity at every customer interaction.
With global sales and marketing headquartered in Boston, Bigtincan
also has offices across EMEA, Australia and Asia. To discover more
about how your organization can benefit from the Bigtincan Hub
platform, please visit www.bigtincan.com or follow
@bigtincan on Twitter.
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version on businesswire.com: https://www.businesswire.com/news/home/20180926005474/en/
PAN Communications for BigtincanEmily Featherston,
617-502-4300Bigtincan@pancomm.com
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