PARIS, July 30, 2012 /PRNewswire/ --
eServGlobal (LSE: ESG & ASX: ESV), a global telecoms
software vendor specialising in mobile money and Value-Added
Services, announces that its solution is exceeding the expectations
of Asian operator Nepal Telecom. eServGlobal launched its post paid
bill payment offering at Nepal Telecom in March this year,
generating impressive outcomes within its first months of
operation.
(Logo:
http://photos.prnewswire.com/prnh/20120730/552126 )
eServGlobal have worked with Nepal Telecom since 2008, building
on initial requirements for recharge technology to progressively
enrich the service offering in line with the demands of their
subscriber base. Through eServGlobal's solution, Nepal
Telecom offers both voucher and electronic recharge and have
recently launched bill payment services, providing post paid mobile
users with a convenient and efficient alternative for bill payment
while simultaneously generating multiple benefits for the
operator.
Previously, Nepal Telecom had been using traditional bill
payment counters, incurring high capex and opex and resulting in a
small number of actual counters. Customers were forced to travel to
their nearest counter and queue to pay their post paid bills. The
new bill payment facility implemented by eServGlobal means that
each of the 15,000 existing recharge point-of-sales agents is now
capable of processing post paid bill payment.
This offering generated remarkable advances for the Operator
within the first months of service. The dramatic expansion in
accessibility for customers has resulted in improved customer
satisfaction, high rates of on-time bill payments and increased
demand for post paid subscription. The Nepal market is dominated by prepaid users, by
facilitating a simple and successful method for post paid bill
payment, eServGlobal has expanded access to a lucrative market for
the Operator.
Nepal Telecom chose eServGlobal's technology for this project
because they required a recharge management system which could
unify all types of recharge for their prepaid services while
simultaneously connecting to different IN systems. eServGlobal's
technology is network agnostic and can easily interwork with any
IN. The platform has field proven references with key players in
the industry and is capable of flexibly managing hundreds of
thousands of agents.
"The results achieved within just a few months have far exceeded
our expectations," said Vishnu Kasaju, Director MSD, Nepal Telecom,
"the expertise and dedication of the eServGlobal team has produced
a sophisticated solution which is now a core element of our
offering."
"We are committed to providing mobile operators with ways to
continually enrich their service offering to increase the
satisfaction of their subscriber base. The bill payment service has
a strong return on investment. Converting subscribers from prepaid
to post paid increases both customer retention and operator ARPU,"
said Craig Halliday, CEO,
eServGlobal.
Nepal Telecom are the largest mobile network operator in the
country with over 6 million subscribers.
About eServGlobal
eServGlobal specializes in Mobile Money solutions and
Value-Added Services (VAS), to help Mobile Service Providers
increase their revenue and gain and maintain customer ownership.
eServGlobal invests heavily in product development, using
carrier-grade, next-generation technology and aligning with the
requirements of more than 80 customers in over 55 countries.
For 28 years mobile and financial service providers have used
eServGlobal solutions to lead and innovate in their local markets,
leveraging their core assets and their trusted agent and subscriber
relationships.
With 13 offices globally, eServGlobal provides full "end-to-end"
and "any account to any account" Mobile Money Services and
International Remittance Services. Delivered in partnership with
BICS, the HomeSend solution is the only mobile-centric
international remittance hub to gain endorsement from the GSM
Association.
eServGlobal's Value-Added Services in promotions, loyalty and
messaging enable service providers to engage with their subscribers
in a personalized and dynamic manner.
To reduce time-to market and to meet the needs of operators and
banks, eServGlobal provides multiple licensing alternatives as well
as SaaS-based products and services.
eServGlobal is listed on the Australian Securities Exchange
(ESV) and the London Stock Exchange AIM (ESG). More information at:
http://www.eservglobal.com
SOURCE eServGlobal