IR Prognosis Ensures Service Quality for Eze Castle Integration's Next-Generation Cloud-Based Voice Solution
June 03 2015 - 9:45AM
Business Wire
Eze Voice Enhanced with Prognosis to Provide
Real-time Service Assurance Capabilities for Global Financial
Services Customers
IR, the leading global provider of proactive performance
management software for critical IT infrastructure, payments and
communications, today announced that IR Prognosis has been selected
by Eze Castle Integration, Inc. to provide service assurance
solutions for Eze Castle Integration’s next-generation, cloud-based
voice solution, Eze Voice. Eze Castle Integration leverages
Prognosis’ advanced performance management, alerting,
troubleshooting and reporting capabilities to ensure that their
financial services customers receive the highest available quality
of service.
For the better part of two decades, Eze Castle Integration has
been the premier provider of IT and private cloud services to the
investment industry. As an award-winning industry leader, Eze
Castle Integration takes pride in providing the highest quality
levels of 24x7x365 service and support to its 650 clients around
the world.
With Prognosis, Eze Castle Integration tracks calls and
interactions across all network layers, routers, session border
controllers, session managers, and related UC applications. Unlike
more limited solutions that use probes, Prognosis offers an
agentless, centralized, simple to deploy and easy to maintain
solution that enables Service Providers to avoid the added
operational and deployment complexity of probe-based solutions.
“Eze Castle Integration prides itself on delivering high-quality
and innovative private cloud services to our clients. By
incorporating the Prognosis performance management tool into our
Eze Voice solution, we gain deep visibility and the control
necessary to ensure clients receive the highest quality voice
services available,” said Bob Guilbert, Managing Director, Eze
Castle Integration.
Eze Castle Integration joins IR’s roster of trusted global
Service Provider leaders for whom cost effective delivery of
seamless, efficient, reliable and high quality customer
interactions are important for customer acquisition, satisfaction,
retention and growth.
“IR has a long and successful track record in the managed and
cloud service provider market with 100% of the ‘Leaders’ in the
latest Gartner Magic Quadrant for Communications Outsourcing and
Professional Services relying on Prognosis to support their
outsourcing services, including many of the top Avaya, Cisco and
Microsoft-focused UC service providers,” said Andre Cuenin,
President, Americas and Europe, IR. “Service providers can be
confident that Prognosis will enable them to deliver services that
have efficient and optimized operations and provide enhanced
customer experience.”*
About IR
IR is the corporate brand name of Integrated Research Limited
(ASX:IRI), the leading global provider of proactive performance
management software for critical IT infrastructure, payments and
communications ecosystems. More than 1000 organizations in over 60
countries—including some of the world’s largest banks, airlines and
telecommunication companies rely on IR Prognosis to provide
business critical insights and ensure continuity-critical systems
deliver high availability and performance for millions of their
customers across the globe. For further information on IR,
visit www.ir.com.
*Gartner “Magic Quadrant for Communications Outsourcing and
Professional Services”, by Christine Tenneson, Eric Goodness and
Bjarne Munch, 4 November 2014.
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IRKevin Ryder, +61 2 9966 1066media@ir.com
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