CLEVELAND, April 3, 2013 /PRNewswire/ -- Service
Stream, a network service contractor in Australia, is an expert at many lines of field
service work – from fixed and mobile telecommunications to energy
and water utilities. With the challenging task of handling the
varied processes and resources for each type of job, Service Stream
sought one flexible and quick-to-deploy software solution to manage
its field workforce and provide the foundation for a
transformational field service project. With these requirements,
Service Stream selected global field service management leader TOA
Technologies and its ETAdirect solution.
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"Our customers trust us to onboard the best trained field
technicians quickly and deliver excellence, every time," said
Craig Wishart, CIO for Service
Stream. "And in order to meet and exceed their expectations, it's
important that we have a flexible platform to manage a wide variety
of field-based activities. With its cloud-based field service
management solution that works on any device, TOA Technologies was
the clear choice to scale one application across our field
workforce, providing the levels of customer and in-field management
we were seeking."
Service Stream chose to partner with TOA Technologies to create
a cohesive field service management platform with ETAdirect, but it
also had an immediate need. In a narrow eight-week timeline,
Service Stream had to execute on Australia's new high-speed fiber network
project – the National Broadband Network (NBN) – and TOA proved to
be the only field service management solution provider with the
right deployment capabilities to deliver within the designated
timeframe. Throughout 2013, Service Stream will scale the successes
of this initial project across the business, standardizing
processes and integrating with other selected enterprise
solutions.
"I have been impressed with the focus, support and service from
the TOA Technologies team," said Wishart. "We've seen high adoption
rates in the field already, particularly driven by the
collaboration between TOA and the Service Stream Information
Services team. As we continue implementation, it's clear that this
field service management project is fundamental to our go-forward
strategy, transforming both core customer management and dynamic
scheduling processes."
"Service Stream, like other best-of-breed contractors, has a
unique business model – it has many different types of field teams
serving different types of businesses across a broad geographic and
vertical landscape. In order to best manage and fulfill its
requirements, customer expectations and the bottom line, the
company couldn't have a different field service management system
for each line of business, nor could it wait around for a solution
that would take a year or more to implement," said Yuval Brisker, co-founder and CEO of TOA
Technologies. "Service Stream needed a system to unify their view
of the business and to standardize processes quickly and cost
effectively.
"By choosing TOA's ETAdirect, Service Stream met all these
requirements and more. Service Stream's mobile workforce evolution
is the perfect example of why a configurable, cloud-based field
service management solution makes a difference, especially when it
comes to providing a lower total cost of ownership, enormous
flexibility and faster results. We're proud to offer Service Stream
the only solution on the market that has these qualities –
ETAdirect – partnering with the contractor to continue to grow the
business and improve the customer experience through field service
excellence," said Brisker.
TOA Technologies operates in 22 countries worldwide, including
Australia and New Zealand. In 2011, TOA secured its presence
in the region with a team on the ground and an office in
Sydney.
For more information about how TOA Technologies' solutions
deliver fast results for all types and sizes of companies with
field workforces, visit http://www.toatech.com.
About Service Stream Limited
Service Stream is a public company listed on the Australian
Securities Exchange (ASX Code: SSM) with annual revenues of
approximately A$600 million. The
Service Stream Group is a provider of essential network services to
the telecommunications, energy and water industries. Service Stream
operates out of more than 50 locations nationwide and maintains a
workforce of over 4,000 employees and contractors. For more
information please visit www.servicestream.com.au.
About TOA Technologies
TOA Technologies is the leading provider of field service and
mobile workforce management applications. ETAdirect, TOA's
patented platform, improves customer service while dramatically
reducing operational costs and delivering immediate and lasting
return on investment. As the industry's only complete on-demand
solution, ETAdirect uses time-based pattern recognition and
predictive analytics to provide the most advanced and accurate
field service management application on the market. ETAdirect
reduces customer wait times while dramatically increasing field
workforce efficiency. TOA's solutions are cloud-based, quickly
deployed, highly configurable and easily integrated with existing
CRM, ERP and other solutions.
Across four continents, ETAdirect manages mobile workforces for
some of the world's most recognizable global brands in the
satellite/cable/broadband, telecom, utilities, insurance, home
services and retail industries. Named a Leader in the Gartner Magic
Quadrant for Field Service Management, TOA Technologies is
headquartered in the United States
and has offices throughout Europe,
Latin America and Australia.
Available Topic Expert(s): For information on the listed
expert(s), click appropriate link.
Yuval
Brisker
https://profnet.prnewswire.com/Subscriber/ExpertProfile.aspx?ei=107743
Media contact
Kayleigh
Fitch
216.902.8547
kayleigh.fitch@toatech.com
SOURCE TOA Technologies
