Paulig Partners with Esker to Automates Its Order Management Process
November 16 2020 - 12:02PM
Paulig Partners with Esker to Automates Its Order Management
Process
LYON, France, and MIDDLETON, Wis. — November 16, 2020 — Esker, a
worldwide leader in AI-driven process automation solutions and
pioneer in cloud computing, today announced that Paulig, an
international food and beverage company, has automated its order
management process using Esker’s AI-driven Order Management
solution. As part of its strategy to continuously improve business
processes, Paulig’s Belgium-based branch and Tex-Mex brand, Poco
Loco, sought a global automation solution that could automate
non-EDI order entry, handle increasing order volumes, and integrate
with its Microsoft Dynamics AX ERP system.
Processing orders is a critical component of doing business, but
for companies like Paulig that manufacture and distribute
perishable items, speed and accuracy in the supply chain is
critical. By automating order processing with Esker, Paulig has
improved the speed and efficiency of its order management process.
Orders received from multiple countries (including Belgium, France
and U.K.) are electronically processed, managed and archived,
streamlining the entire cycle for everyone involved. Additionally,
Esker’s user-friendly solution and interface were well received by
the customer service department and user adoption was almost
immediate.
Faced with many customers either not interested in moving to EDI
or with order volumes too low to invest in EDI, Paulig required a
flexible solution to address their unique needs and ordering form
templates. The customer service department wanted to be able to
handle the orders themselves without input from customers or having
to ask customers to adapt their templates. With Esker, it was
possible.
“A key factor in our decision to work with Esker was the
maturity of the company and technology,” said Pieter Vandecaveye,
Project Manager at Paulig. “Esker’s solution looked much better and
met our needs more than any of the other vendors we had seen.”
Automated order management benefits After just
six months of solution implementation, Paulig is on track to
achieve its target goal of automating 17,000 annual fax and email
orders. The company has seen numerous benefits, including:• Lean
growth — growing order volumes can be managed without adding
headcount • Faster order processing — orders are entered into the
ERP system in less than one minute on average• Business continuity
— cloud-based solution remains operational when working remotely,
facilitates collaboration and ensures continuity when colleagues
are on vacation• Improved customer experience — staff is more
available to answer customer calls and inquiries, make
calculations, etc.• Electronic archiving — orders are e-archived,
linked back to the ERP and easily accessible
“Esker’s Order Management solution has quickly become an
integral part of my team’s job,” said Nathalie Vandeburie, Customer
Service Manager at Paulig. “It has enabled us to facilitate order
processing and ensure continuity”
Business continuity Esker’s continuous
cloud-based platform and infrastructure have enabled Paulig to
maintain business continuity during the pandemic while
transitioning to a remote workforce. The customer service
department was able to remain operational and process orders with
confidence knowing that every order made it into Esker’s solution
and no orders were lost.
Following the successful project in Belgium, Paulig plans to
expand Esker’s Order Management solution to Santa Maria, a Paulig
brand in Sweden.
About PauligPaulig is a family-owned food and
beverage company, growing a new, sustainable food culture — one
that is good for both people and the planet. Paulig provides all
things tasty: coffees and beverages, Tex-Mex and spices, snacks and
plant-based choices. The company's brands are Paulig, Santa Maria,
Risenta, Gold&Green and Poco Loco. Paulig’s sales amounted to
921 million euros in 2019. The company has over 2,000 passionate
employees in 13 different countries working around the purpose For
a life full of flavour. Paulig wants to be at the forefront of
change because they know that taste is key in building a better
world.
About EskerEsker is a worldwide leader in
AI-driven process automation software, helping financial and
customer service departments digitally transform their
procure-to-pay (P2P) and order-to-cash (O2C) cycles. Used by more
than 6,000 companies worldwide, Esker’s solutions incorporate
artificial intelligence (AI) technology to drive increased
productivity, enhanced visibility, reduced fraud risk, and improved
collaboration with customers, suppliers and internally. Founded in
1985, Esker operates in North America, Latin America, Europe and
Asia Pacific with global headquarters in Lyon, France, and U.S.
headquarters in Madison, Wisconsin. For more information on Esker
and its solutions, visit www.esker.com. Follow Esker on Twitter
@EskerInc and join the conversation on the Esker blog at
blog.esker.com.
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