Open Text at the Forefront of Innovation by Providing Ways to Use New Technologies To Reach Out To and Interact With Corporate Customers CHICAGO, May 29 /PRNewswire-FirstCall/ -- Social networks, online communities, blogs and wikis, have taken the Internet by storm, giving savvy marketers powerful new ways to reach consumers. So what about companies that sell to businesses? Are they missing the boat on the social networking craze? Not necessarily, according to Open Text(TM) Corporation (NASDAQ:OTEXNASDAQ:TSX: OTC), a leading provider of Enterprise Content Management (ECM) software, which helps Global 2000 companies manage information. While the challenges are different, business-to-business firms are beginning to use online communities, blogs and similar technologies to help establish deeper customer connections that can boost the corporate bottom line. Compared to social communities, such as Facebook or MySpace which target people in casual, social settings, business communities must reach people in the context of their professional lives, offering a wide range of information in a self-service setting that helps them in their jobs and careers. Open Text's customer community initiative, called Open Text Online (OTO), has helped Open Text better connect with its corporate customers, giving the large, global organizations that use Open Text's software a powerful new resource over and above the formal support and training programs. "What our customers want more than anything is detailed, useful information they can take back to their business, and a genuine exchange of ideas, minus a heavy-duty sales pitch," said Open Text's Vice President of Customer Partnership Programs, Martin Sumner-Smith, who recently participated in a podcast (http://podcast.opentext.com/public/channel/rss/ot-ecm-news/item/12- OpenTextECMNews_OTO_final.mp3) on business-to-business customer communities and Open Text's approach. "Through Open Text Online, we have established customer communities which allow us to gain enormous insights and new ideas on how to improve our products and better meet the needs of our customers - all gained directly from an open, ongoing exchange with customers." "Open Text's software is strategic to our business," said Jeff Brown, Business Analyst with BMO Financial Group and an OTO member. "The idea of a forum where we could access information, share ideas with our peers in other organizations, and learn about innovative things other Open Text customers are doing appealed to us. Enterprise software, by its nature, is very complex, so offering a forum like OTO which facilitates knowledge sharing isn't a 'nice to have', it's a necessity." OTO already boasts close to 9,000 active members and many of Open Text's largest customers have as many as 50 to 100 members each in the community. Community members access a wide range of information, including customer case studies, product and strategy presentations, white papers, recorded webinars, and detailed information on how to effectively deploy technologies, such as enterprise records management software. OTO is divided into three tracks, one for business and department managers and executives that use Livelink ECM, one for technical and development staff at customer sites, and one for partners. Open Text tracks what type of OTO information is most popular, helping to keep the site's content fresh and useful. OTO was a highly strategic component which helped the company communicate with customers during Open Text's acquisition of Hummingbird in October, 2006. Following the acquisition, Open Text created a special site within OTO for Hummingbird customers, where they could exchange information, get questions answered, and find details on Open Text's strategy and product plans. The site opened another channel of communication to better understand customers' needs and concerns. OTO uses Open Text's own Communities of Practice solution built on Livelink ECM, which provides a central workspace where users can establish communities, publish relevant news, share documents and participate in blogs. For more information about Livelink ECM - Communities of Practice, go to: http://www.opentext.com/2/sol-products/sol-pro-docmgmt-collaboration/pro-ll- communities-practice.htm. About Open Text Open Text(TM) is the world's largest independent provider of Enterprise Content Management software. The company's solutions manage information for all types of business, compliance and industry requirements in the world's largest companies, government agencies and professional service firms. Open Text supports approximately 46,000 customers and millions of users in 114 countries and 12 languages. For more information about Open Text, visit http://www.opentext.com/. Safe Harbor Statement Under the Private Securities Litigation Reform Act of 1995 This news release may contain forward-looking statements relating to the success of any of the Company's strategic initiatives, the Company's growth and profitability prospects, the benefits of the Company's products to be realized by customers, the Company's position in the market and future opportunities therein, the deployment of Livelink and our other products by customers, and future performance of Open Text Corporation. Forward-looking statements may also include, without limitation, any statement relating to future events, conditions or circumstances. Forward-looking statements in this release are not promises or guarantees and are subject to certain risks and uncertainties, and actual results may differ materially. The risks and uncertainties that may affect forward-looking statements include, among others, the failure to develop new products, risks involved in fluctuations in currency exchange rates, delays in purchasing decisions of customers, the completion and integration of acquisitions, the possibility of technical, logistical or planning issues in connection with deployments, the continuous commitment of the Company's customers, demand for the Company's products and other risks detailed from time to time in the Company's filings with the Securities and Exchange Commission (SEC), including the Form 10-K for the year ended June 30, 2006. You should not place undue reliance upon any such forward-looking statements, which are based on management's beliefs and opinions at the time the statements are made, and the Company does not undertake any obligations to update forward-looking statements should circumstances or management's beliefs or opinions change. Copyright (C) 2007 by Open Text Corporation. LIVELINK and OPEN TEXT are trademarks or registered trademarks of Open Text Corporation in the United States of America, Canada, the European Union and/or other countries. This list of trademarks is not exhaustive. Other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text Corporation or other respective owners. DATASOURCE: Open Text Corporation CONTACT: Rich Maganini, Open Text Corporation, (847) 267-9330, x4266, ; Michele Stevenson, Open Text Corporation, (519) 888-7111, x2594, ; Brian Edwards, McKenzie Worldwide, (503) 577-4583,

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