RAND Randstad NV

BOSTON, Feb. 27, 2014 /PRNewswire/ -- Randstad US announced today that four of its specialized verticals have individually been named to Inavero's 2014 Best of Staffing™ list of award winners. The fifth annual Best of Staffing Award, presented in partnership with CareerBuilder, gives the industry's only statistically valid and objective service quality benchmarks. The award gives an overall look at which staffing agencies are delivering the highest satisfaction levels to their clients, as well as the permanent and temporary employees for whom they find jobs. Yet again, this year's award outcome highlights a growing divide among the industry's leaders and laggards, and identifies Randstad as one of the best staffing agencies for companies and job candidates to call when they are in need.

Less than two percent of all staffing agencies in North America receive the Best of Staffing Award for service excellence. Utilizing the Net Promoter® methodology, the 2014 Best of Staffing winners achieved satisfaction scores more than double the industry average. This stark contrast in scores is a clear indication that the firms who have earned the 2014 Best of Staffing Award truly stand out in their service quality. The winning Randstad verticals received satisfaction ratings of 9 or 10 out of 10 from 64.8 percent of their permanent and temporary employees, significantly higher than the industry's average of 53 percent. Also, 65.7 percent of Randstad clients rated them as a 9 or 10, compared to just 35 percent for the average staffing agency. 

"The staffing industry is helping organizations bridge the skills gap and add jobs today more than at any other point in U.S. history," said Inavero Founder and CEO, Eric Gregg. "Between the well documented skills gaps and economic uncertainty, partnering with a top staffing agency is more important now than ever. The 2014 Best of Staffing Award was earned by fewer than 2% of the more than 12,000 staffing firms in the U.S. and Canada.  In an era of scarce qualified talent, hard to fill positions and ever-increasing expectations, these firms have proven they have what it takes to deliver exceptional service to both clients and job candidates. We're proud of the accomplishments of our 2014 award recipients."

®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors). 

About Randstad
Randstad US is a wholly owned subsidiary of Randstad Holding nv, a $22.0 billion global provider of HR services. As the third largest staffing organization in the US, Randstad holds top positions in permanent placement, office and administrative, IT and accounting and finance. From professional services, commercial staffing, recruitment process outsourcing, to managed services and more, Randstad delivers a comprehensive range of temporary, temporary-to-hire, permanent placement and outsourced placement services. With its 5,660 employment experts, Randstad puts an average of nearly 100,000 people to work in the U.S. each week, through its network of more than 900 branches and client-dedicated locations. Founded in 1960 and headquartered in Diemen, the Netherlands, Randstad Holding nv is listed on the NYSE Euronext Amsterdam (RAND.AS).

Learn more at www.randstad.com and access Randstad's panoramic U.S. thought leadership knowledge center through its Workforce360 site that offers valuable insight into the latest economic indicators and HR trends shaping the world of work.

About Inavero
Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero's team reports on satisfaction surveys from more than 500,000 staffing agency clients and talent each year and the company serves as the American Staffing Association's exclusive service quality partner. 

Inavero's Best of Staffing® is the nation's only award that recognizes staffing agencies that receive remarkable reviews from their clients and the people they help find jobs (employed talent).  Bestofstaffing.com is the central place that businesses and talent go to find the best staffing agencies to call when they are in need.

SOURCE Randstad US