Airbnb Penalized $15 Million, Will Pay Australian Customers Affected by Currency Charges
December 20 2023 - 2:18PM
Dow Jones News
By Sabela Ojea
Airbnb Ireland has been ordered to pay $15 million in penalties
by Australia's Federal Court over allegedly misleading
currency-related practices.
The Australian Competition and Consumer Commission on Wednesday
said that Airbnb will also offer up to $15 million in compensation
to about 63,000 consumers that paid for Australia-based
accommodations in U.S. dollars instead of Australian dollars.
Airbnb admitted that from January 2018 to August 2021 it misled
consumers about the currency they were using to pay.
"By paying in U.S. dollars, these consumers were charged more
than they expected to pay, and were deprived of a chance to make an
informed decision about whether to make the booking because of this
misleading conduct regarding the price," said Gina Cass-Gottlieb,
chair at Australia's consumer watchdog.
Airbnb received over 2,000 complaints from Australian consumers
about being charged in U.S. dollars.
The average compensation payment is expected to be about $230
per consumer.
Airbnb Ireland, incorporated in Ireland as an unlimited company,
operates the Airbnb website and apps for users in Australia.
Write to Sabela Ojea at sabela.ojea@wsj.com
(END) Dow Jones Newswires
December 20, 2023 14:03 ET (19:03 GMT)
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