– Agilysys Guestsense.ai™ artificial
intelligence (AI) now powers revenue management and operating
efficiency across PMS and POS hospitality solution platforms –
– InfoGenesis (v24) omnichannel enterprise POS
platform now available for ‘sell anything to anyone anywhere’
flexibility –
– IG Fly™ light-to-carry, unified all-in-one
POS system for managing orders, payments and printing ‘on the fly”
is now available –
– Mobile-first Agilysys Guest App is a unified
hub to enhance guest experience and revenue upsell opportunities
–
Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of
hospitality software solutions and services, today announced the
Company has released multiple new hospitality software and
technology innovations, some powered by AI, to help properties lift
revenue and lower costs. All will be shown in HITEC Booth #1239 at
the Charlotte Convention Center in Charlotte, North Carolina, USA,
June 25th through 27th.
Agilysys Senior Vice President and CMO Terrie O’Hanlon
commented, “The innovations we will demonstrate at HITEC 2024
reflect the meaningful investment we have made over the past
several years to develop the most modern, flexible, secure and
impactful hospitality solutions available. Our focus always is
creating exceptional technology that empowers staff members to
deliver personal and memorable guest service and experiences while
also expanding opportunities to capture more revenue and enhance
operating efficiency.”
GUESTSENSE.AI TECHNOLOGY NOW POWERS REVENUE MANAGEMENT AND
OPERATING EFFICIENCY IN PMS, POS, GOLF AND SPA SOLUTIONS
Agilysys has embedded in its POS, PMS, Golf and Spa solutions
Guestsense.ai, AI-powered analysis and decisioning capabilities
hospitality businesses can use to optimize cross-property revenue
and to improve how they offer pricing and amenity availability.
Guestsense.ai uses contextual variables; real-time data on
capacity, demand, guest profiles and more; and user-controlled
rules to optimize upgrade and pricing offers, amenity availability,
demand forecasting and other elements. Application examples
include:
- A Dynamic Upgrade Engine presents room upgrade
availability and pricing and amenity add-ons for guests to select
as they check-in. Offers are dynamically presented based on
check-in time; real-time availability and capacity; staffing
status; guest-supplied preferences; guest preferences inferred from
past stay behavior; guest status, such as loyalty program
membership; and other property-defined rules.
- Dynamic Availability and Dynamic Pricing intelligently
manage amenity reservations presented for guests to book, as well
as associated pricing, based on contextual variables the property
defines. For example, when golf demand is forecast to be high,
popular tee times and preferred golf courses can be presented only
to course members and loyalty program on-property guests. Amenity
prices offered can reflect real-time demand and capacity
calculations, such as adapting poolside cabana pricing based on
utilization. Likewise, the system can prevent low-revenue and
low-margin spa services from being presented in high-demand time
periods. The same real-time intelligence guides Minimum Gap
Restrictions, which dynamically avoids unbookable gaps in
therapists’ schedules by matching service time requirements with
booked schedules to present only therapists and services that
minimize unsold time.
- Conversational Reservation Booking offers a Generative
AI-assisted concierge to guide guests through availability
inquiries and booking experiences. Available now in Agilysys Spa
and soon in other solutions, this technology enables
around-the-clock end-to-end live booking experiences without
additional staff, elevating revenue by making it easy for guests to
book whenever they are ready to buy.
INFOGENESIS (v24) OMNICHANNEL ENTERPRISE POS PLATFORM
COMBINES GLOBAL ENTERPRISE-PROVEN SCALE WITH “ANY OUTLET, ANY TIME”
SALES REACH AND FLEXIBILITY
The fully modernized, mobility-equipped, scale-ready,
omnichannel enterprise POS platform InfoGenesis (v24) is now
available to equip customers to sell anything, anywhere, to
anybody. InfoGenesis combines global enterprise-proven scale with
omnichannel reach and flexibility, and protects data through
decades-proven, PCI-validated secure transactions.
Employees enjoy using an easy-to-learn, fast, feature-rich
system with the flexibility to support any operating system, along
with enterprise scale terminals with robust offline capabilities
across all form factors, including countertop, wall mounted
terminals, tablets, smart phones and all-in-one devices. Guests
enjoy convenient self-service retail and food and beverage
(F&B) ordering and payments using mobile devices, online apps
and kiosks. Kitchen staff appreciate the efficiency of an
integrated Kitchen Display System (KDS) that brings orders from all
channels and F&B outlets into a seamless integrated
workflow.
InfoGenesis (v24) platform options include: The newly available
IG Fly, a mobile-first, all-in-one ordering, payment and
receipt printing solution that is easy for staff to use and carry
and equips them to serve customers, enter orders, accept payment
and deliver receipts tableside when dining or by-their-side when
shopping; IG Flex to extend full POS functionality to mobile
tablets for staff members; IG OnDemand to equip customers to
place and pay for orders on their own mobile devices anywhere on
property; IG Kiosk for self-service ordering and payment
enhanced by easy-to-navigate visual digital menus; IG PanOptic
Kiosk, an AI-powered self-checkout kiosk that enables guests to
avoid scanning items, instead placing them on a tray for computer
vision recognition; IG QuickPay for contactless, cashless
payments; and IG Digital Menu Board for graphical menu and
offer displays updated in real-time to ensure menus and prices are
accurate across dining outlets.
AGILYSYS GUEST APP UNIFIED MOBILE HUB NOW AVAILABLE TO MAKE
EXPERIENCES EASY TO BOOK WHEN GUESTS ARE READY TO BUY
As consumers increasingly expect anytime, anywhere, contactless
and mobile service not only to see information but also to
transact, the Agilysys Guest App equips properties with a brandable
hub customers use to research and do everything property-wide on
their mobile devices, including: book rooms; reserve times for
golf, spa and other amenities; view and accept special offers in
real-time; view experience reservations in a unified itinerary;
check-in and receive digital keys; review consolidated folios;
check-out and receive receipts.
The Agilysys Guest App is available in the Android and iOS app
stores, where it will reflect the property’s brand. An
administrator portal provides a content management system so
properties can control branding, experiences presented, images and
other elements.
Properties can increase revenue by making it easy for guests to
understand everything available, to accept special offers and to
book experiences property-wide when they are ready to buy. Guests
can explore and book options without requiring staff assistance and
can see consolidated schedules and folios without having to request
that information.
About Agilysys
Agilysys exclusively delivers state-of-the-art software
solutions and services that help organizations achieve High Return
Hospitality™ by maximizing Return on Experience (ROE) through
interactions that make ‘personal’ profitable. Customers around the
world use Agilysys Property Management Systems (PMS), Point-of-Sale
(POS) solutions and Inventory and Procurement (I&P) systems and
accompanying hospitality ecosystem solutions to consistently
delight guests, retain staff and grow margins. Agilysys’ 100%
hospitality customer base includes branded and independent hotels;
multi-amenity resorts; casinos; property, hotel and resort
management companies; cruise lines; corporate dining providers;
higher education campus dining providers; food service management
companies; hospitals; lifestyle communities; senior living
facilities; stadiums; and theme parks. www.agilysys.com
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240624419024/en/
Media Contacts: Americas: Jen Reeves, Agilysys,
770-810-6007, jennifer.reeves@agilysys.com Rest of World: Alan
Edwards, Agilysys, +44 7795 226163, alan.edwards@agilysys.com
Investor Contact: Jessica Hennessy, Agilysys,
770-810-6116, investorrelations@agilysys.com
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