SHANGHAI, June 4, 2024
/PRNewswire/ -- Xiao-I Corporation (NASDAQ: AIXI) ("Xiao-I" or the
"Company"), a leading cognitive intelligence company, announces an
important partnership with a global e-commerce giant, renowned for
its e-commerce platform and cloud computing services. This
partnership is expected to be a pivotal step in improving customer
service within the e-commerce industry.
In the fast-paced world of e-commerce, businesses face the
ongoing challenge of managing customer service efficiently. High
call volumes, complex queries, and the need for personalized
service are just a few of the hurdles that can strain traditional
customer support systems. The industry is in dire need of
innovative solutions that can scale with customer demand, reduce
wait times, and provide cost-effective service without compromising
on quality.
Xiao-I presents two important solutions tailored for the
e-commerce sector: Smart Outbound Call and Smart Interactive Voice
Response (Smart IVR). These solutions are powered by the Hua Zang
Large Language Model, known for its controllability,
customizability, and deliverability. This model ensures that these
AI products are adaptable to the unique needs of each e-commerce
enterprise, providing a personalized touch that resonates with
their brand identity and customer base.
The Smart Outbound Call solution revolutionizes how enterprises
handle outbound communication. By replacing human agents with
intelligent chatbots, it seamlessly integrates into customer
business scenarios. The solution can provide a remarkable
improvement in business efficiency by up to four times and an
approximate 80% reduction in costs when compared to manual outbound
calls. This solution has been successfully implemented across
hundreds of use cases in government, finance, and enterprise
sectors.
The core of the Xiao-I's Smart IVR solution is advanced
human-machine interaction technology. The Smart IVR solution
empowers traditional call centers to provide voice access to
business nodes, enhances call center capacity, reduces customer
wait times, eases agent workload, and improves operational
efficiency.
Xiao-I's AI-driven products represent a paradigm shift in how
e-commerce customer service is perceived and delivered.
About Xiao-I Corporation
Xiao-I Corporation is a leading cognitive intelligence
enterprise in China that offers a
diverse range of business solutions and services in artificial
intelligence, covering natural language processing, voice and image
recognition, machine learning, and affective computing. Since its
inception in 2001, the Company has developed an extensive portfolio
of cognitive intelligence technologies that are highly
suitable and have been applied to a wide variety of business cases.
Xiao-I powers its cognitive intelligence products and services
with its cutting-edge, proprietary AI technologies to enable
and promote industrial digitization, intelligent upgrading, and
transformation. For more information, please visit:
www.xiaoi.com.
Forward-Looking Statements
This press release contains forward-looking statements as
defined by the Private Securities Litigation Reform Act of 1995.
Forward-looking statements include statements concerning plans,
objectives, goals, strategies, future events or performance, and
underlying assumptions and other statements that are other than
statements of historical facts. When the Company uses words such as
"may," "will," "intend," "should," "believe," "expect,"
"anticipate," "project," "estimate" or similar expressions that do
not relate solely to historical matters, it is making
forward-looking statements. Forward-looking statements are not
guarantees of future performance and involve risks and
uncertainties that may cause the actual results to differ
materially from the Company's expectations discussed in the
forward-looking statements. These statements are subject to
uncertainties and risks including, but not limited to, the
following: the Company's ability to achieve its goals and
strategies, the Company's future business development and plans for
future business development, including its financial conditions and
results of operations, product and service demand and acceptance,
reputation and brand, the impact of competition and pricing,
changes in technology, government regulations, fluctuations in
general economic and business conditions in China, and assumptions underlying or related
to any of the foregoing and other risks contained in reports filed
by the Company with the U.S. Securities and Exchange Commission
("SEC"). For these reasons, among others, investors are cautioned
not to place undue reliance upon any forward-looking statements in
this press release. Additional factors are discussed in the
Company's filings with the SEC, including under the section
entitled "Risk Factors" in its annual report on Form 20-F filed
with the SEC on April 30, 2024, as
well as its current reports on Form 6-K and other filings, all of
which are available for review at www.sec.gov. The Company
undertakes no obligation to publicly revise these forward-looking
statements to reflect events or circumstances that arise after the
date hereof.
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SOURCE Xiao-I Corporation