FTC Is Refunding HomeAdvisor Members $3 Million
November 28 2023 - 12:35PM
Dow Jones News
By Dean Seal
The Federal Trade Commission is sending out more than $3 million
in refunds to businesses that paid for memberships to HomeAdvisor,
a company the agency has accused of using deceptive marketing
tactics.
The agency said Tuesday the refunds stem from its March 2022
allegations that HomeAdvisor, a subsidiary of Angi, has used
misleading tactics when selling home improvement project leads to
service providers since at least mid-2014.
The FTC claims HomeAdvisor made false or unsubstantiated claims
about the quality and source of the leads it was selling. The
company also told businesses that their annual membership would
include a free month of mHelpDesk, an optional scheduling and
payment processing service, but actually charged the businesses an
additional $59.99 for the first month, the FTC alleged.
HomeAdviser agreed to resolve the claims with a consent order in
April, and neither admitted nor denied the allegations.
The regulator is sending more than 110,000 checks to eligible
home service providers and more than 91,000 claims forms to
businesses that paid for mHelpDesk.
Write to Dean Seal at dean.seal@wsj.com
(END) Dow Jones Newswires
November 28, 2023 12:20 ET (17:20 GMT)
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