CDC Software's Respond Product Line Delivers First Half 2008 License Sales that Exceed all of 2007
August 01 2008 - 9:34AM
Business Wire
CDC Software, a wholly-owned subsidiary of CDC Corporation and a
provider of industry-specific enterprise software and services,
today announced its CDC Respond product line, a suite of enterprise
complaint and feedback management solutions, has demonstrated an
approximate 62 percent increase in license revenue growth for the
first half of 2008 compared to the same period a year earlier and a
133 percent increase in license sales for the second quarter of
2008 compared to the same quarter last year. For the first half of
2008, 54 percent of the license revenue for CDC Respond was
generated from new customers and 46 percent from existing
customers. Of that license revenue, 44 percent of customers were
from the financial services sector, 25 percent from the government
sector with the remainder coming from the utilities and general
business sectors. Over the last several quarters, CDC Respond has
generated new business with both new and existing customers
including: Telford & Wrekin Council and Essex County Council,
both of whom are United Kingdom government organizations, United
Utilities, a U.K. utility, and a leading United States-based bank,
which represents a seven figure transaction and the largest CDC
Respond sales deal to-date. Since CDC Software acquired Respond
Group in February 2007, several new CDC Respond products have been
launched and CDC Respond has seen a rapid growth in sales. �We
believe that this growth trend is primarily a result of market
conditions forcing organizations to use customer retention and
customer service as competitive differentiators,� said James
Heavey, president, CDC Respond product line, CDC Software. "The
success of CDC Respond shows there is robust opportunities in the
enterprise complaints management market,� according to Andy Hayler,
Bloor Research. �The new products demonstrate ongoing innovation
and the impressive customer case studies, including a major U.K.
retail bank deployment of 32,000 licenses worldwide, suggest CDC
Respond is headed for continued success." �We are very pleased to
see such strong organic growth for CDC Respond with the first half
license sales for 2008 exceeding the whole year of 2007,� said
Bruce Cameron, executive vice president, Worldwide Sales and
Marketing, CDC Software. �In a slower economy, companies are
looking at innovative technology solutions such as CDC Respond to
help them increase customer satisfaction and retention. We believe
that CDC Respond is strategically well positioned as a leading
solution provider in this space. We have and are continuing to see
strong traction and our second half pipeline reflects this. We want
to build on the strong momentum we generated over the last few
quarters, including record license sales in the United States and
United Kingdom, including a multi-million dollar transaction with a
leading commercial bank in the United States.� About CDC Respond
CDC Respond is a market-leading suite of complaint and feedback
management applications designed specifically to improve the
customer experience. The solution enables organisations to extend
and improve customer service capabilities to front-line staff,
while providing extensive management information to drive change
and improve business practices. The solution is proven to deliver
cost reductions and improved services as well as increased
efficiency, customer satisfaction and profitability. For more
information about CDC Respond, please visit: www.cdcrespond.com.
About CDC Software CDC Software, The Customer-Driven Company�, is a
provider of enterprise software applications designed to help
organizations deliver a superior customer experience while
increasing efficiencies and profitability. CDC Software's product
suite includes: CDC Factory (manufacturing operations management),
Ross ERP (enterprise resource planning), and SCM (supply chain
management), e-M-POWER (discrete manufacturing), CDC Supply Chain
(supply chain management, warehouse management and order
management), Pivotal CRM and Saratoga CRM (customer relationship
management), Respond (customer complaint and feedback management),
c360 CRM add-on products, industry solutions and development tools
for the Microsoft Dynamics CRM platform, Platinum HRM (human
resources) and business analytics solutions. These
industry-specific solutions are used by more than 6,000 customers
worldwide within the manufacturing, financial services, health
care, home building, real estate, wholesale and retail distribution
industries. The company completes its offerings with a full
continuum of services that span the life cycle of technology and
software applications, including implementation, project
consulting, outsourced business services, application management
and offshore development. CDC Software is the enterprise software
unit of CDC Corporation (NASDAQ: CHINA) and is ranked number 12 on
the MBT 2007 Global 100 List of Enterprise and Supply Chain
Management Application vendors. For more information, please visit
www.cdcsoftware.com. About CDC Corporation The CDC family of
companies includes CDC Software focused on enterprise software
applications and services,�CDC Games focused on online games, and
China.com focused on portals for the greater China markets. For
more information about CDC Corporation (NASDAQ: CHINA), please
visit www.cdccorporation.net. Cautionary Note Regarding
Forward-Looking Statements This press release includes
"forward-looking statements" within the meaning of the United
States Private Securities Litigation Reform Act of 1995 and
includes statements relating to our expectations to post a
substantial increase in CDC Respond license revenue growth over
prior periods, our beliefs regarding customer retention rates for
CDC Respond and reasons therefore, our beliefs regarding CDC
Respond and the functionality and benefits thereof for users, our
beliefs regarding trends in growth rates for CDC Respond and
enterprise complaint and feedback management solutions, our beliefs
regarding the strategic positioning for CDC Respond and CDC
Respond�s second half pipeline and other statements that are not
historical fact. These statements are based on management's current
expectations and are subject to risks, uncertainties and
assumptions. There are important factors that could cause actual
results to differ materially from those anticipated in the forward
looking statements including, among others: the conditions of the
market; the continued ability of CDC Respond solutions to address
industry-specific requirements of companies demand for and market
acceptance of new and existing enterprise complaint and feedback
management solutions; development of new functionalities which
would allow companies to compete more effectively and changes in
the type of information required to compete in the targeted
vertical markets. Further information on risks or other factors
that could cause results to differ is detailed in filings or
submissions with the United States Securities and Exchange
Commission made by CDC Corporation in its Annual Report for the
year ended December 31, 2007 on Form 20-F filed on July 2, 2008.
All forward-looking statements included in this press release are
based upon information available to management as of the date of
the press release, and you are cautioned not to place undue
reliance on any forward looking statements which speak only as of
the date of this press release. The company assumes no obligation
to update or alter the forward looking statements whether as a
result of new information, future events or otherwise.
Cdc Corp. (MM) (NASDAQ:CHINA)
Historical Stock Chart
From Aug 2024 to Sep 2024
Cdc Corp. (MM) (NASDAQ:CHINA)
Historical Stock Chart
From Sep 2023 to Sep 2024