Goodman Draws Upon Over 25 Years of Successful
Leadership in Some of the Most Impactful Brands in Financial
Services and Technology Industries; Will Oversee Global Growth
Amidst Increased Market Demand
NEW YORK, June 9, 2022 /PRNewswire/ -- Smarsh, the global
leader in digital communications compliance and intelligence,
announced today that its board of directors has appointed
Kim Crawford Goodman as the
company's new chief executive officer. Goodman, a recognized
financial services and technology industry leader with more than 25
years of experience, will succeed Brian
Cramer and lead the company into its next stage of global
growth. Cramer will join the Smarsh board of directors.
Prior to joining Smarsh, Goodman was Head of Payments and Risk
Solutions at Fortune 500 company Fiserv, Inc. Previously,
Goodman was Chief Executive Officer of Worldpay US, and president
of Global Business Travel and Merchant Services Americas for
American Express. She has also held executive leadership roles at
Dell Inc. and began her career in management consulting with Bain
& Company, where she ascended to the role of partner. Goodman
is a member of the Board of Directors of Charter Communications
(NASDAQ: CHTR) and has served on the boards of Alcatel-Lucent,
Brocade Communications Systems, Inc., and National Life Insurance
Company.
"With the unprecedented demand for our cloud-native, AI-enabled
solutions and our team's strong execution, we are confident that
Smarsh is well-positioned for its increased global growth and look
forward to drawing upon Kim's proven track record of success with
top brands in financial services and technology," said Steve Marsh, Founder and Chairman of Smarsh.
Goodman is a graduate of Stanford
University with a Master of Science in Industrial
Engineering and Bachelor of Arts in Political Science. She also
earned a Master of Business Administration from Harvard Business School where she was a Baker
Scholar. Goodman was previously named one of the Most Powerful
Black Executives in America by FORTUNE® magazine. In 2019, she was
honored for her leadership by Finovate as Executive of the Year and
was recognized among the Top 25 Women Leaders in Financial
Technology by the Financial Technology Report.
"I'm honored to have the opportunity to lead the Smarsh team,"
said Goodman. "Smarsh has created the category of communications
intelligence – leveraging Artificial Intelligence to surface risk
and business insights in your data – and there is a growing global
demand for it. Organizations face a volatile regulatory landscape
and the real challenges of supervising work from home as employees
use many more digital channels," said Goodman. "The Smarsh team has
shown extraordinary vision and leadership in helping protect many
of the largest global financial firms and government agencies from
regulatory and reputational risk."
Goodman's arrival comes on the heels of two major acquisitions
in 2022, and the company's positioning as a leader in Gartner's
Magic Quadrant for Enterprise Information Archiving (EIA) for the
seventh consecutive year1. In February, Smarsh announced
the acquisition of the Digital Safe product line from Micro Focus;
in May, Smarsh announced the acquisition of TeleMessage, a global
leader in mobile messaging and voice capture and archiving across
new channels like WhatsApp, WeChat, Signal and Telegram.
Cramer joined Smarsh in 2016 and served as CEO from 2018-2022.
"On behalf of the board, I want to thank Brian Cramer for his innumerable contributions
and dedicated years of service to the company," said Marsh. "Brian
has led Smarsh through critical product and business
transformations along with multiple acquisitions —including
Actiance, Digital Reasoning, Entreda, Privva, Digital Safe and
TeleMessage— and the company is the leading SaaS platform for
global digital communications compliance."
The announcement of the new CEO coincides with SmarshCONNECT,
the premier event for the broad range of Smarsh customers, which
includes a keynote from Gen. David Petraeus, a retired military
commander and former director of the CIA, along with Peter Wannemacher, a principal analyst at
Forrester, and Gary Sorrentino, the
Co-CIO of Zoom. Attendees will learn about the latest Smarsh
technology and product advancements to address the remote
supervision challenges that have resulted from the rapid expansion
of new communications and collaboration tools.
1 Gartner, "Magic Quadrant for Enterprise
Information Archiving", Michael
Hoeck, Jeff Vogel, and
Chandra Mukhyala, January 24, 2022.
About Smarsh:
Smarsh enables companies to transform oversight into foresight by
surfacing business-critical signals in more than 80 digital
communications channels. Regulated organizations of all sizes rely
upon the Smarsh portfolio of cloud-native digital communications
capture, retention, and oversight solutions to help them identify
regulatory and reputational risks within their communications data
before those risks become fines or headlines.
Smarsh serves a global client base spanning the top banks in
North America, Europe, and Asia, along with leading brokerage firms,
insurers, and registered investment advisors and U.S. state and
local government agencies. To discover more about the future of
communications capture, archiving and oversight, visit
www.smarsh.com.
Media contact: Victoria Lewis,
victoria.lewis@walkersands.com
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