Click Commerce Returns and Repair Solution Selected by Tolt Technologies Service Group
August 02 2006 - 9:15AM
Business Wire
Click Commerce, Inc. (Nasdaq:CKCM), a leading provider of on-demand
supply chain management solutions, today announced that Tolt
Technologies Service Group, a leading provider of managed services
for technology equipment, selected the Click Commerce Returns and
Repair solution to help improve execution efficiency and
scalability across its service operations. Click Commerce Returns
and Repair will enable Tolt to reduce labor costs, improve
inventory control, and drive flexible process execution across its
national network of returns and repair centers. Tolt Technologies
Service Group manages high volume service and repair of electronic
equipment, such as point-of-sale terminals and computers. Every
day, Tolt's service supply chain manages the flow of thousands of
service components including computer motherboards, disk drives,
power supplies, and monitors. With an expanding customer base and
rapid growth in service transactions, Tolt recognized that it
needed a solution to help automate and optimize the returns and
repair process. Specifically, Tolt wanted to more effectively
manage inventory in various conditions, as well as complex returns
and repair workflows across its extended service network, while
continuing to meet all service level commitments. "Our rapid growth
required us to re-examine our technology infrastructure and search
for a solution provider with proven expertise in helping companies
optimize return operations," said Tim Gallegos, vice president of
operations at Tolt Technologies Service Group. "We found that in
Click Commerce. They were the only company that demonstrated domain
expertise of the service supply chain." The returns and repair
solution is part of the Click Commerce Service Supply Chain suite,
a comprehensive portfolio developed for companies that require
mission critical execution and real-time visibility into service
operations across their extended enterprise. The composite
solutions in the suite include Service Parts Planning and
Optimization, Reverse Logistics, Repair Depot Management, Warehouse
Management and Supply Chain Execution solutions and are integrated
via the Click Commerce Enterprise Service Bus (ESB). The Click
Commerce ESB provides the flexibility to create a wide range of
composite applications that combine Click Commerce, third-party,
and legacy applications. The technology is based on industry
standards and leverages the Web services in Click Commerce's
Service Oriented Architecture. With the ESB, companies can
integrate Click Commerce solutions according to their own business
processes, instead of being forced to work in a predefined
framework. "The Service Supply Chain is the next wave of
outsourcing. Companies like Tolt are aggressively pursuing this
market and utilizing IT to create a competitive differentiation and
first mover advantage," said Nancy Koenig, executive vice president
of operations for Click Commerce. "The Click Commerce Returns and
Repair software is an important first step towards implementing a
real-time, end-to-end service supply chain solution." About Tolt
Technologies Service Group The Tolt Technologies Service Group is a
single source provider of managed services for all of the
technology equipment within the four walls of your offices, stores,
branches, warehouses, etc. The company's nationwide network of
technicians, installers and project managers specialize in on-site
break/fix repair, depot repair, rapid technology deployment,
technology upgrades, and more. Backed by a state-of-the-art,
board-level repair facility, Tolt has the capabilities to be a true
"in-sourced" type partner to help provide companies better service
at less cost. About Click Commerce, Inc. Click Commerce, Inc.,
(Nasdaq:CKCM), a leading provider of on-demand supply chain
management solutions, enables millions of users in 70 countries to
collaborate, in real time, with business partners across the
extended enterprise. Click Commerce solutions support the unique
business processes of multiple industry segments such as
manufacturing, aerospace and defense, and high-tech. Click Commerce
enables corporations including Alaska Airlines, BASF, Citibank,
Delphi, Eastman Kodak Company, Jabil Global Services, Lockheed
Martin, Microsoft, Pier 1, Ryder, and Verizon to coordinate and
optimize business processes, accelerate revenue, lower costs, and
improve customer service. More information can be found at
www.clickcommerce.com. Click Commerce is a registered trademark of
Click Commerce, Inc. and its subsidiaries. All other company and
product names mentioned herein may be trademarks and/or registered
trademarks of their respective companies.
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