BURLINGTON, Massachusetts,
October 5, 2011 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading
provider of automated workforce management and optimization
solutions for the service industry, today announced that it has
been positioned by Gartner, Inc. in the Leaders Quadrant in the
analyst firm's 2011 "Magic Quadrant for Field Service
Management".[1] ClickSoftware is recognized
as a market leader for its combined performance in the categories
of "Ability to Execute" and "Completeness of Vision" in developing,
marketing, selling, and implementing its Workforce Management
Platform.
"Gartner's annual Magic Quadrant for Field Service Management
remains the most respected and anticipated independent research in
our industry. Customers, prospects, and ClickSoftware all highly
value Gartner's perspective on the marketplace. Being recognized as
the Leader in Gartner's 2011 Magic Quadrant for Field Service
Management is a landmark achievement for ClickSoftware," said
ClickSoftware's Chairman and CEO Dr. Moshe
BenBassat. "Persistence and focus both pay and this is
evident in ClickSoftware's long-term performance. As the company
which pioneered this space and continued to invest in its
development, it is pleasing to note our continued progress over the
years in Gartner's Field Service Management Magic Quadrant all the
way to the top-right Leader's quadrant, while coupled with widening
the gap between ClickSoftware and the competition," he
continued.
Over the past twelve months, ClickSoftware's progress has been
substantial.
- Released four new versions of the patented ServiceOptimization
Suite expanding the scope of the platform to encompass ClickMobile
Professional, based on HTML5, Work Order Management functionality,
and a true enterprise-wide approach to scheduling using a
combination of ClickSchedule and ClickRoster.
- Announced numerous new customer wins in traditional and new
industries - such as the Public Sector and Oil & Gas -
including Gizmo, Thames Water, DIRECTV, ADT, Skanska, and Mosaic
Sales Solutions.
- Announced the launch of the patent-pending ClickAppStore
offering hundreds of ready-to-use mobile business apps, and a
unique integrated development environment (IDE) in which IT
professionals can assemble business apps into end-user solutions
using primarily no-coding 'drag and drop' wizards.
- Awarded a 2011 SAP® Pinnacle award in the category "Software
Solution Innovator of the Year" as a result of the strong
collaborative relationship between the companies that is resulting
in a healthy generation of new customer wins.
- Announced ClickSoftware's first dividend payment to its
stockholders.
- Continued to grow the financial performance of the company,
resulting in recently announcing that ClickSoftware expects record
revenues for the third quarter of 2011 alongside revising upward
its 2011 revenue forecast to between $85 and
$87 million.
"Our mobility products have been dramatically expanded to
support real-time optimization and serving as the ultimate
productivity tool for the mobile worker on the most modern tablets
and smartphones. Similarly our rostering solution is now integrated
with the rest of our scheduling and planning tools to form a unique
enterprise-wide workforce management platform which is taking us
into new industries such as public sector, transportation, and
banking. These are just two examples of what we believe
establishthe foundations for sustainable and profitable growth for
ClickSoftware," concluded Dr. BenBassat.
The full 2011 Gartner Field Service Management Magic Quadrant
can be ordered, compliments of ClickSoftware, by registering at the
following address:
http://go.clicksoftware.com/Magic-Quadrant-2011.html
- Gartner, Inc. "Magic Quadrant for Field Service Management" by
William McNeill, Michael Moaz, and William Clark, September
2011
About the Magic Quadrant
The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is
reused with permission. The Magic Quadrant is a graphical
representation of a marketplace at and for a specific time period.
It depicts Gartner's analysis of how certain vendors measure
against criteria for that marketplace, as defined by Gartner.
Gartner does not endorse any vendor, product or service depicted in
the Magic Quadrant, and does not advise technology users to select
only those vendors placed in the "Leaders" quadrant. The Magic
Quadrant is intended solely as a research tool, and is not meant to
be a specific guide to action. Gartner disclaims all warranties,
express or implied, with respect to this research, including any
warranties of merchantability or fitness for a particular
purpose.
ClickSoftware does not endorse or adopt any third-party analyst
statements, research or forecasts and assumes no
responsibility for the contents or opinions represented in them,
nor for the updating of any information contained in any
report.
About ClickSoftware
ClickSoftware is the leading provider of automated workforce
management and optimization solutions for every size of service
business. Our portfolio of solutions, available on demand and on
premise, creates business value through higher levels of
productivity, customer satisfaction and operational efficiency. Our
patented concept of 'continuous planning and scheduling'
incorporates customer demand forecasting, long and short term
capacity planning, shift planning, real-time scheduling, mobility
and location-based services, as well as on-going communication with
the consumer on the expected arrival time of the service
resource.
As the pioneers of the 'W6' concept more than 20 years ago, we
have perfected solutions for solving a wide variety of problems on
Who does What, for Whom, with What, Where and When. The combination
of proven technology with educational services helps businesses
find the right balance between reducing costs, increasing customer
satisfaction, employee preferences and industry
regulations/legislation. ClickSoftware's solutions manage hundreds
of thousands of resources in service businesses across a variety of
industries and geographies. Our flexible deployment approach,
breadth and depth of solutions and strong partnerships with leading
CRM/ERP vendors and system integrators makes us the number one
choice to deliver superb business performance to any organization.
The Company is headquartered in the
United States and Israel,
with offices across Europe, and
Asia Pacific. For more
information, please visit http://www.clicksoftware.com or follow us
on Twitter, the content of which is not part of this press
release.
ClickSoftware Contact Media Contact
Melissa Banaszak George Robertson
ClickSoftware Corporate Ink
Melissa.banaszak@clicksoftware.com grobertson@corporateink.com
+1(781)272-5903 Ext: 2272 +1(617)969-9192
SOURCE ClickSoftware Technologies Ltd