BURLINGTON, Massachusetts,
November 17, 2011 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading
provider of automated workforce management and optimization
solutions for the service industry, announced today that Mobile
Enterprise Magazine has named Vivint and its 'Go!' Control Panel,
underpinned by ClickSoftware's workforce management solutions, as
the winner of the 2011 "Mobilizer Award" for Field Service
Excellence. The Mobile Enterprise Magazine "Mobilizer Awards" honor
the most effective and innovative mobile technology deployments of
the year.
"Our commitment to high quality service, combined with
ClickSoftware's time saving efficiencies, creates a top notch
experience for our customers," says Josh
Houser, Vivint's Vice President of Inside Sales.
Vivint operates in the residential alarm industry. With more
than 5,000 employees, the company has grown to service more than
570,000 installed systems across the
United States and Canada.
Of critical importance to the company's continued success is its
strategy, "to bring life changing value to our customers," says
Houser. The Vivint 'Go!' Control Panel, which is fully integrated
with ClickSoftware's field service management and mobility
solutions, is a full-color, touch-screen panel that allows
residents to control all the features of their Vivint system, from
lights and temperature to wireless home security features.
ClickSoftware's scheduling engine will automatically deploy the
nearest technician to deal with any alerts or service issues
triggered by the 'Go!' Control Panel. Furthermore ClickSoftware's
mobile solution provides dispatchers and thousands of field service
technicians at Vivint with real-time information and dynamic
routing. As a result, technicians are able to field nearly 50
percent more service calls every day. Furthermore, the company has
been able to increase the products and services it offers by 50
percent, and customers consistently report outstanding service
quality and responsiveness.
There are many other significant tangible benefits associated
with the project, including the generation of an extra $32.48 million in revenue through customers
attracted and retained.
"We would like to congratulate everyone at Vivint," said
Hannan Carmeli , President &
Chief Operating Officer, at ClickSoftware. "Their innovative
application of the very latest enterprise mobility technology and
their commitment to customers is outstanding. The team at
ClickSoftware also works hard to help our clients serve their
customers better, so this is a great moment for us and further
demonstrates the power of our solutions."
The Mobile Enterprise "Mobilizer Awards" honor the best
deployments of mobile technology across more than a dozen vertical
markets. The publication bases its award decisions on ease of
deployment, innovation and business improvement. The winners were
announced at the Mobile Enterprise Executive Summit, Nov. 8-10, 2011, at The Four Seasons,
Palm Beach, FL. The 2011 Mobile
Enterprise Mobilizer Awards can be found in the
November/December 2011 issue of
Mobile Enterprise Magazine and online at
http://www.mobileenterprisemag.com.
About ClickSoftware
ClickSoftware® is the leading provider of automated workforce
management and optimization solutions for every size of service
business. Our portfolio of solutions, available on demand and on
premise, create business value through higher levels of
productivity, customer satisfaction and operational efficiency. Our
patented concept of 'continuous planning and scheduling'
incorporates customer demand forecasting, long and short term
capacity planning, shift planning, real-time scheduling, mobility
and location-based services, as well as on-going communication with
the consumer on the expected arrival time of the service
resource.
As the pioneers of the 'W6®' concept more than 20 years ago, we
have perfected solutions for solving a wide variety of problems on
Who does What, for Whom, with What, Where and When. The combination
of proven technology with educational services helps businesses
find the right balance between reducing costs, increasing customer
satisfaction, employee preferences and industry
regulations/legislation. ClickSoftware's solutions manage over
hundreds of thousands of resources in service businesses across a
variety of industries and geographies. Our flexible deployment
approach, breadth and depth of solutions and strong partnerships
with leading CRM/ERP vendors and system integrators makes us the
number one choice to deliver superb business performance to any
organization.
The Company is headquartered in the
United States and Israel,
with offices across Europe, and
Asia Pacific. For more
information, please visit http://www.clicksoftware.com. Follow us
on Twitter.
About Vivint
Vivint Inc. is a leading provider of home technology services in
North America. Vivint's
technology-based platform integrates a wide range of wireless
features and components that deliver simple, affordable home
automation. In 2011, Vivint's Full Home Automation package and
Advanced Security package received a Consumers Digest "Best Buy"
rating. Dedicated to protecting families, increasing energy
efficiency, and simplifying lives, Vivint has more than 12 years of
experience and supports over 570,000 customers throughout
the United States and Canada. For more information, visit the
company's website at http://www.vivint.com.
About Mobile Enterprise
Mobile Enterprise: Wireless solutions from the C-suite to the
field. Through trend stories, case studies and research, Mobile
Enterprise covers the full range of the mobile workforce, from
wireless infrastructure to machine-to-machine communications. From
supply chain and logistics solutions to mobile customer
relationship management. From the rugged wireless devices used in
the harshest environments to the sleekest smartphones seen in the
finest corporate boardrooms. Mobile Enterprise takes our readers
beyond the solutions themselves, to examine the processes and
strategies involved in mobilizing your workforce, managing mobile
devices and infrastructure and ensuring a secure environment.
Through print, online and electronic publications, Web seminars,
podcasts, White Papers and live events, everything we do is
designed to feed the mobile decision-maker's need for real-world
information about the strategies, processes and solutions that are
working today - and are on the horizon for the future. For more
information, visit http://www.mobileenterprisemag.com.
ClickSoftware Company Contact
Melissa Circe
ClickSoftware
melissa.circe@clicksoftware.com
+1(781)2725903 Ext: 2272
SOURCE ClickSoftware Technologies Ltd