LISBON, Portugal, June 4, 2013 /PRNewswire/ --
ClickConnect 2013 - ClickSoftware Technologies Ltd.
(NasdaqGS: CKSW), the leading provider of automated mobile
workforce management and optimization solutions for the service
industry, today announced ServiceOptimization 8.1.9, featuring a
host of enhancements that leverage context-aware computing to make
businesses smarter, embedding more artificial intelligence (AI) and
automation into its solutions. New tools enable supervisors and
dispatchers to more easily and efficiently manage a massive number
of customer calls, and field resources to improve the customer
experience while maintaining operational excellence.
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New features build on ClickSoftware's robust mobility solutions
and the recently released ClickButler technology to create smart
personal assistants for all business roles across the service
chain. They make proactive decisions by understanding the
business's context (e.g. customer profile and service contract,
call urgency, time of day, location, activity, personal
availability), learning behavior, and anticipating users' needs.
The smart personal assistants also act as a compliance watchdog
with company and regulatory procedures, and provide overall support
to automate "social" communication with customers, peers and
managers. These translate into incremental business value to
ClickSoftware's clients by improving customer care, increasing
efficiencies by saving hours a day of excessive swiping and typing,
and minimizing costly errors by safe-guarding and facilitating
compliance.
Dr. Moshe BenBassat, Chairman and
CEO, ClickSoftware, states: "This new release is all about making
your service business more intelligent, not just more efficient.
Artificial Intelligence has always been an important part of our
solutions - it is one reason why we are the market leader and our
customers achieve such astounding results. This latest version sees
that intelligence extended through a host of new functions designed
to assist back office and mobile workers in delivering remarkable
customer experiences to those at the end of the service chain. The
solution-wide use of context awareness and artificial intelligence
in ServiceOptimization 8.1.9 underpins our vision to enable
organizations to achieve both outstanding customer experience and
operational excellence."
The new tools and intelligence features include:
- All Knowledge Goes Mobile - All types of knowledge a technician
could need are now available on their mobile device, including
images, video and collaboration information.
- Proactive Business Monitoring & Action Repository - Engine
for pre-defined actions based on business context, which automates
workflows, alerts and data transformation.
- Intelligent Butler Services in Mobile - Context aware
intelligent assistant that anticipates and takes action to maximize
users' time.
- Informed Individual & Crew Management - Automatic crew
scheduling to optimize coverage, and usability enhancements for
completing the 'morning shuffle' based on resource and schedule
changes.
- Optimized Rostering Workflow & Results - Easier and
automated shift and overtime management, and mobilized shift
viewing & swapping in real-time.
ClickSoftware's latest release will be showcased for the first
time at ClickConnect EMEA, ClickSoftware's annual European
conference taking place in Lisbon
from 4 -7 June, 2013. More than 200
customers and partners will meet at the conference to experience
cutting edge technology and company updates, including a live
demonstration of ClickSoftware's latest release,
ServiceOptimization 8.1.9 featuring ClickButler technology. For
more information and to register for the conference, please visit
the ClickConnect Libson 2013 site.
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of
automated mobile workforce management and service optimization
solutions for the enterprise, both for mobile and in-house
resources. As pioneers of the "Service Chain Optimization" concept,
our solutions provide organizations with end-to-end visibility and
control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and
real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices from 20 years of experience, and advanced
decision-making algorithms to manage service operations more
efficiently, in a scalable, integrated manner. Our solutions have
become the backbone for many leading organizations worldwide by
addressing the fundamental question of job fulfillment: Who does
What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb
business performance to service sector organizations of all sizes.
The company is headquartered in the
United States and Israel,
with offices across Europe and
Asia Pacific. For more
information, please visit http://www.clicksoftware.com. Follow us
on Twitter.
Safe Harbor Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits from using ClickSoftware's solutions.
Such "forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or
performance to differ materially from those projected, including
those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2012 and in subsequent
filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to
(and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new
information, future events or otherwise.
ClickSoftware Company Contact:
Kristin Amico
kristin.amico@clicksoftware.com
+1(781)272 5903 Ext: 2364
SOURCE ClickSoftware Technologies Ltd