BURLINGTON, Massachusetts,
July 17, 2013 /PRNewswire/ --
Understanding the significant impact service quality has on many
facets of business, from customer retention and new acquisitions to
bottom line savings, Black Hills Corp. has turned to the mobile
workforce management market leader, ClickSoftware Technologies Ltd.
(NasdaqGS: CKSW), for components of Black Hills' long-term
strategic technology plan to boost customer service through unified
processes and mobile connectivity.
Black Hills Corp. provides electric and natural gas service to
more than 750,000 utility customers in Colorado, Iowa, Kansas,
Montana, Nebraska, South
Dakota, and Wyoming. By
implementing ClickSoftware's mobility and workforce optimization
solutions, Black Hills will be able to better balance the need to
provide superior customer service, while also increasing
productivity and cutting operational costs.
The implementation will allow the company to share and optimize
resources and information across multiple business units in
real-time. This will offer Black Hills increased scheduling
flexibility based on skills and proximity. In addition, Black Hills
plans to improve communication with customers by providing
estimated arrival time updates.
"We pride ourselves on being able to provide unparalleled
support and service, and ClickSoftware's optimized scheduling will
help ensure the right person is sent to the right job in the most
efficient way, for both short- and long-cycle work," said
Randy Winkelman, VP Customer Service
at Black Hills.
As part of its long-term technology plan, Black Hills expects to
better manage customer expectations from start to finish of each
work order, while establishing an automated work order
prioritization system. As the company prepares for growth, it will
leverage ClickSoftware's solutions in planning for future demand
and staffing levels.
"Customer service is a driving force in the utility industry,
and Black Hills is rolling out an industry-leading initiative for
positive change," said Hannan
Carmeli, Co-CEO at ClickSoftware. "Leveraging
ClickSoftware's end to end capabilities will allow Black Hills to
put the most up-to-date information in the hands of their mobile
workforce."
About Black Hills Corp.
Black Hills Corp is a diversified energy company with a
tradition of exemplary service and a vision to be the energy
partner of choice. Black Hills Corp. is based in Rapid City, S.D., with corporate offices in
Denver and Papillion, Neb. Black Hills Corp. serves
750,000 natural gas and electric utility customers in Colorado, Iowa, Kansas,
Montana, Nebraska, South
Dakota and Wyoming, and its
non-regulated businesses generate wholesale electricity and produce
natural gas, oil and coal. Black Hills' 2,000 employees partner to
produce results that are improving life with energy. More
information is available at http://www.blackhillscorp.com.
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated
mobile workforce management and service optimization solutions for
the enterprise, both for mobile and in-house resources. As pioneers
of the "Service chain optimization" concept, our solutions provide
organizations with end-to-end visibility and control of the entire
service management chain by optimizing forecasting, planning, shift
and task scheduling, mobility and real-time management of resource
and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb business
performance to service sector organizations of all sizes. The
company is headquartered in the United
States and Israel, with
offices across Latin America,
Europe and Asia Pacific. For more information, please
visit http://www.clicksoftware.com. Follow us on Twitter
SafeHarbor Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits to Black Hills Corp. and its customers
from using ClickSoftware's mobility and scheduling solutions. Such
"forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or
performance to differ materially from those projected, including
those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2012 and in subsequent
filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to
(and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new
information, future events or otherwise.
Media Contacts:
Kristin Amico
ClickSoftware
+1-781-272-5903 ext. 2364
kristin.amico@clicksoftware.com
Brenna Hagy
Schwartz MSL
+1-781-684-0770
clicksoftware@schwartzmsl.com
SOURCE ClickSoftware Technologies Ltd