BURLINGTON, Mass., July 30, 2013 /PRNewswire/ -- ClickSoftware
Technologies Ltd (NasdaqGS: CKSW) today announced it has launched
ClickWorkforce, a mobile workforce management application suite, on
AppExchange, empowering businesses to connect with customers,
partners and employees in entirely new ways. ClickWorkforce
provides customers with an enterprise-grade cloud solution to
automate and optimize the performance of service organizations
through appointment booking, scheduling and mobility offerings, for
enhanced customer experience and bottom line savings.
(Photo:
http://photos.prnewswire.com/prnh/20130730/NY55326-INFO)
Built on the Salesforce Platform, the world's leading cloud
platform for social and mobile business apps, ClickWorkforce is
currently available on the AppExchange at www.appexchange.com.
Comments on the News
"The cloud is an important enabler to the future of the
mobile workforce," said Hannan
Carmeli, President and COO at ClickSoftware. "Leveraging the
power and flexibility of cloud computing combined with the
real-time benefits of mobile workforce management, companies small
and large will benefit from efficiencies provided by ClickWorkforce
delivered within Salesforce. The new solution will enable all
departments of a service organization to gain deeper visibility
into all customer activity, and we are encouraged by the
level of interest this offering has already generated in a short
time span."
"Businesses of all sizes are looking to accelerate their
customer company transformation through social and mobile cloud
technologies," said Leyla Seka, vice
president, AppExchange and Partner operations, salesforce.com.
"Partners such as ClickSoftware are leveraging the power of
the Salesforce Platform to provide customers with the
social and mobile cloud capabilities they expect, to help them grow
their cloud business."
ClickSoftware continues to deepen its footprint in the SaaS
market, delivering its proven service optimization cloud suite to
all businesses from HVAC, healthcare and home appliances to office
equipment, insurance, utilities and telecommunications. The new
ClickWorkforce suite furthers the company's years of success
delivering solutions to help organizations improve customer
experience while maximizing efficiencies throughout the entire
service chain.
ClickWorkforce will expand on salesforce.com's CRM offerings by
providing a thorough and real-time snapshot of the customer for all
parts of the service organization. By connecting all the business
divisions into one comprehensive scheduling and mobility solution,
ClickWorkforce will create a real-time service business that
delivers a great customer experience at a reduced cost.
ClickWorkforce key features
- Easy creation and management of work orders, tasks and
assets
- Optimized task scheduling and appointment booking using
ClickSoftware's best-in-class optimization engine
- Street level routing and map view for accurate scheduling
- Self-service appointment booking portal and notifications for
end-users
- Advanced mobile platform to support any mobile app needs of the
service organization for any role
- Device agnostic HTML5-based mobile solution for real time
updates from the field, including support for offline work
mode
- Real-time Salesforce Chatter feeds in work order management,
scheduling and mobile components
- Rich service operations reports for enhanced visibility and
control
Additional Resources
More info about ClickSoftware is
available at
http://www.clicksoftware.com/salesforce-clicksoftware-workforce-planning.htm
More information on ClickWorforce is available at
https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000B3elbEAB
Watch the ClickWorkforce video at
http://youtu.be/1Unru-JfPmM
About the AppExchange
The Salesforce AppExchange is
the world's leading business apps marketplace. With more than 1,800
partner apps and 1.8 million customer installs it is the most
comprehensive source of social and mobile cloud apps for business.
The Salesforce Platform is the world's most trusted and
comprehensive cloud platform for building social and mobile cloud
apps, powering Salesforce CRM, and more than 3 million custom apps
built by customers and partners. Apps built on the Salesforce
Platform can be easily distributed and marketed through
salesforce.com's AppExchange.
Salesforce, AppExchange and others are trademarks of
salesforce.com, inc.
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated
mobile workforce management and service optimization solutions for
the enterprise, both for mobile and in-house resources. As pioneers
of the "Service chain optimization" concept, our solutions provide
organizations with end-to-end visibility and control of the entire
service management chain by optimizing forecasting, planning, shift
and task scheduling, mobility and real-time management of resource
and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfillment: Who does what, for whom, with what,
where and when.
ClickSoftware is the premier choice for delivering superb
business performance to service sector organizations of all sizes.
The company is headquartered in the
United States and Israel,
with offices across Europe, and
Asia Pacific. For more
information, please visit www.clicksoftware.com. Follow us on
Twitter.
Safe Harbor Statement
This press release contains
express or implied forward-looking statements within the Private
Securities Litigation Reform Act of 1995 and other U.S Federal
securities laws. These forward-looking statements include, but are
not limited to, those statements regarding expected benefits from
using ClickSoftware's solutions. Such "forward-looking statements"
involve known and unknown risks, uncertainties and other factors
that may cause actual results or performance to differ materially
from those projected, including those discussed in the "Risk
Factors" section and elsewhere in ClickSoftware's annual report on
Form 20-F for the year ended December 31,
2012 and in subsequent filings with the Securities and
Exchange Commission. Except as otherwise required by law,
ClickSoftware is under no obligation to (and expressly disclaims
any such obligation to) update or alter its forward-looking
statements whether as a result of new information, future events or
otherwise.
Press Contact:
Kristin Amico
ClickSoftware
781-272-5903 ext. 2364
kristin.amico@clicksoftware.com
Tiffany Darmetko
Schwartz MSL
781-684-0770
clicksoftware@schwartzmsl.com
SOURCE ClickSoftware Technologies Ltd.