BURLINGTON, Massachusetts,
August 23, 2013 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading
provider of automated mobile workforce management and optimization
solutions for the service industry, has been included by Gartner in
its Magic Quadrant for Mobile Application Development Platforms
(MADP)[1].
Gartner initially assessed over one hundred MADP vendors toward
the published report, in which ClickSoftware is included among the
leading 22 vendors, with the company's appeal of addressing service
optimization requirements and being one of the first field service
management vendors to adopt HTML5.
ClickSoftware is the only dedicated field service solution
provider to appear in Gartner's Magic Quadrants for both Mobile
Application Development Platforms and Field Service Management.
ClickSoftware has appeared on Gartner's Field Service Management
Magic Quadrant since 2006[2],
which has recognized ClickSoftware as a leader in
2011[3] and
2012[4]. While it offers out of
the box ready to use products, its MADP platform enables it to
quickly respond to market needs for additional business
functionality. ClickSoftware has created and deployed products
across the globe that cover the complete service chain lifecycle,
all of which are offered in the cloud or on premise.
"We consider emergence into Gartner's Magic Quadrant for Mobile
Application Development Platforms a significant milestone
substantiating mobility as another growth engine for both
ClickSoftware and our customers," according to ClickSoftware's CEO
and Founder, Dr. Moshe BenBassat.
"We believe this latest recognition, combined with our service
optimization solutions positions ClickSoftware to strengthen its
leadership in mobile workforce management by delivering even
further improvements in customer care quality and field force
productivity," BenBassat added.
Users of ClickSoftware's enterprise mobility benefit from
streamlined workflows replacing paper-based processes; including
back office access to knowledge and information (asset data,
customer data, training videos), group collaboration, and reporting
tools. Customer experience is amplified by aiding the worker with
intelligent personal assistants (affectionately named ClickButlers)
that anticipate user needs, recommend actions, and execute them on
the user's behalf to complete the job efficiently the first time.
When follow-up service is required, a user can immediately book an
appointment directly from the mobile device, and while still in
front of the customer. These device-agnostic applications also work
when under "no reception" conditions to fulfill a critical need of
many business organizations.
"Our self-sufficient mobile platform for enterprise mobility
serves companies that require a complete solution from one
provider. Simultaneously, for enterprises which standardize on one
unified infrastructure for all of their mobile apps, including
marketing, finance, or other non-service workers; we have
architected our business apps for service workers on top of
infrastructure layers from industry leaders, including IBM, SAP, or
Salesforce.com. In either case, every enterprise can benefit
from the strength of our focus on business applications that meet
the demands of organizations with large scale mobile workforces in
mission critical field environments," continued BenBassat.
Among the company's marquee mobility innovations, recent
highlights include:
- The launch of the enterprise app store, ClickAppStore. The
ClickAppStore makes it easy for organizations to deploy apps with
minimal or no code development.
- Enhancements to Mobility Studio enable download of ready-to-use
apps from the ClickAppStore, and development of HTML5 and native
solutions for service, workers, supervisors, crew leaders, and
management.
- Launch of ClickWorkforce on Salesforce.com's AppExchange, the
world's leading business apps marketplace, deepening its footprint
in the SaaS market.
- Certification of apps by the SAP Integration and Certification
Center (SAP ICC), one of the identified leaders in Gartner's MADP
Magic Quadrant.
- Introduction of ClickButler which drives value for all mobile
users to improve customer care and increase field efficiency by
eliminating excessive swiping and typing, minimizing costly errors,
and facilitating compliance.
Disclaimer
Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users
to select only those vendors with the highest ratings. Gartner
research publications consist of the opinions of Gartner's research
organization and should not be construed as statements of fact.
Gartner disclaims all warranties, expressed or implied, with
respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
[1] Gartner Magic Quadrant for
Mobile Application Development Platforms, Ian Finley, Van L.
Baker, Ken Parmelee,
David Mitchell Smith, Ray Valdes, Gordon Van
Huizen, 7 August 2013
[2] Gartner Magic Quadrant for Field Service Management,
Michael Maoz, 3 April 2006
[3]Gartner Magic Quadrant for Field Service
Management, William McNeill,
Michael Maoz, William Clark, 28
September 2011
[4] Gartner Magic Quadrant for
Field Service Management, William
McNeill, Michael Maoz,
Gordon Van Huizen, 17 October 2012
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated
mobile workforce management and service optimization solutions for
the enterprise, both for mobile and in-house resources. As pioneers
of the "Service chain optimization" concept, our solutions provide
organizations with end-to-end visibility and control of the entire
service management chain by optimizing forecasting, planning, shift
and task scheduling, mobility and real-time management of resource
and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb business
performance to service sector organizations of all sizes. The
company is headquartered in the United
States and Israel, with
offices across Europe,
Latin America and Asia Pacific. For more information, please
visit http://www.clicksoftware.com. Follow us on Twitter.
Safe Harbor Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits from using ClickSoftware's solutions.
Such "forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or
performance to differ materially from those projected, including
those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2012 and in subsequent
filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to
(and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new
information, future events or otherwise.
Media Contacts:
Kristin Amico
ClickSoftware
+1-781-272-5903
kristin.amico@clicksoftware.com
Tiffany Darmetko
Schwartz MSL
+1-781-684-0770
clicksoftware@schwartzmsl.com
SOURCE ClickSoftware Technologies Ltd