BURLINGTON, Massachusetts,
October 15, 2013 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading
provider of automated mobile workforce management and optimization
solutions for the service industry, today announced that
Namibia's national
telecommunications operator Telecom Namibia, has selected
ClickSoftware to help improve customer service, reduce operating
costs, and increase the efficiency of field technicians working
across the country.
The mobility and scheduling solution, which will be rolled out
to all field technicians, will replace existing manual processes
and enable Telecom Namibia to more efficiently maintain and expand
their position as the largest digital communications network in the
country, and a leading supplier of voice, SMS, data and video
solutions to domestic and business customers.
Chie Wasserfall, Head of Field
Services, Telecom Namibia, said: "ClickSoftware will allow us to
execute in real-time, with greater agility and visibility of our
field technician's workloads. We expect customer service
levels will rise even higher, with the provision of realistic,
accurate and narrow appointment slots." New services can be
delivered in much shorter time frames and faults will be rectified
within hours.
Through real-time workforce optimization and automation Telecom
Namibia will be able to automatically apply a consistent rule set
to its scheduling as new jobs are created or schedules changed for
unexpected reasons, such as travel delays or network emergencies.
In some cases, new jobs will be automatically issued to
technicians without even passing through a dispatcher. This
automation will mean dispatcher resources can be re-assigned to
focus on higher value tasks, rather than fighting with constantly
changing scheduling demands.
For field technicians, the ClickSoftware Mobility Solution will
allow them to be in constant communication with Telecom Namibia's
dispatch center, receiving instant updates on their schedules and
being able to provide immediate updates themselves.
Technicians will be able to close work orders, re-book
appointments and communicate directly with dispatchers in
real-time. These new features will empower field technicians
to more easily meet Telecom Namibia's industry leading customer
SLAs.
The transition to the cloud by large companies has been
accelerating since the beginning of 2013, still many large
companies continue to buy on-premise solutions and Telecom Namibia
is one example. ClickSoftware's ability to offer customers a choice
between both options is a strong differentiator. Since the
beginning of the year ClickSoftware signed a considerable number of
new large companies for its in-cloud solutions thus building its
future annual recurring revenues. To deploy the on-premises
solution for Telecom Namibia, ClickSoftware will partner with
Business Connexion Namibia and About Time Software.
Wasserfall continued, "Through ClickSoftware we will be able to
more closely monitor our field resources, the problems they are
facing and look for patterns where we can make improvements to
processes, or change the way resources are distributed across the
network. This intelligence of the system will play a key role
for us improving our service and managing the costs of maintaining
and upgrading the network."
Dr. Moshe BenBassat, Founder and
CEO, ClickSoftware, said: "Our experience in the telecommunications
industry has shown time and time again, that a connected and
real-time service organization delivers real value to customers,
and we look forward to working with Telecom Namibia on this
visionary project. The popularity of ClickSoftware's solutions is
growing throughout sub-Saharan Africa due to our demonstrated
understanding of the unique challenges of delivering excellent
service in the field across huge geographical areas."
About Telecom Namibia:
Telecom Namibia is the only
integrated telecommunications solutions provider operating in the
country, with a transmission network that is 100% digital. The
company provides a comprehensive portfolio of communication
services and solutions in broadband, data and voice over fixed,
fixed-wireless and mobile platforms. The company also offers long
distance, fixed-to-other operators and international voice
services, interconnection services which include hubbing
communications services and international voice over internet
protocol services, subscription based value-added voice services
and customer premises equipment rental and sales. Data and
internet services, including domestic and international
data transmission services, such as point to point leased lines,
ADSL services, managed packet-based services and CDMA data
services, managed data networking services and internet access and
related information technology services. The company places
emphasis on continuing customer service quality enhancements and
innovations. http://www.telecom.na
About: About Time Software
AboutTime has its roots in enterprise mobility, providing
solutions to companies with diverse mobile and scheduling
requirements in all major sectors. AboutTime is a performance
improvement company, specialising in the delivery of projects
involving the ClickSoftware Service Optimisation suite, which we
believe is the strongest toolset of its kind available. Certified
as a ClickSoftware implementation partner we provide specialist
skills to organisations that require an end to end approach to
service optimization and enablement of their mobile workforce.
About: Business Connexion Namibia
As the largest BEE ICT company in Namibia, Business Connexion Namibia is one of
the country's leading solution system integrators. As a Namibian
registered company with a proven track record of over 30yrs in the
Namibian market and together with our best of breed products and
partnerships with internationally acclaimed solution providers we
have the technical knowledge and experience in the implementation
and management of specialized computer solutions such as that being
implemented at Telecom Namibia.
With the implementation of this solution, a first in the
Namibian market, we not only provide our client with a state of the
art professional solution, but channel the benefits of such a
solution to the general populace of Namibia. Business Connexion Namibia's ultimate
long term goal is to enrich communities by making the impossible
possible, through technology.
About: ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of
automated mobile workforce management and service optimization
solutions for the enterprise, both for mobile and in-house
resources. As pioneers of the "Service chain optimization" concept,
our solutions provide organizations with end-to-end visibility and
control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and
real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb
business performance to service sector organizations of all sizes.
The company is headquartered in the
United States and Israel,
with offices across Europe,
Latin America and Asia Pacific. For more information, please
visit http://www.clicksoftware.com. Follow us on Twitter.
Safe Harbor Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits to Telecom Namibia and its customers
from using ClickSoftware's solutions. Such "forward-looking
statements" involve known and unknown risks, uncertainties and
other factors that may cause actual results or performance to
differ materially from those projected, including those discussed
in the "Risk Factors" section and elsewhere in ClickSoftware's
annual report on Form 20-F for the year ended December 31, 2012 and in subsequent filings with
the Securities and Exchange Commission. Except as otherwise
required by law, ClickSoftware is under no obligation to (and
expressly disclaims any such obligation to) update or alter its
forward-looking statements whether as a result of new information,
future events or otherwise.
For further enquiries, please
contact:
ClickSoftware Company
Kristin Amico
kristin.amico@clicksoftware.com
+1-781-272-5903 Ext: 2364
Telecom Namibia
Oiva Angula
oiva@telecom.na
+264-61-2012448
SOURCE ClickSoftware Technologies Ltd