BURLINGTON, Massachusetts,
February 11, 2014 /PRNewswire/ --
Just as an old English butler would anticipate and act
proactively on his employer's wishes, ClickSoftware (NasdaqGS:
CKSW) automates this concept for mobile workers. Intelligent
ClickButler assistants use context to make recommendations and take
actions that maximize mobile business users' productivity, optimize
service quality and eliminate time wasters. For this powerful
innovation, ClickSoftware today announced its ClickButler
technology has received the 2014 Frost & Sullivan New Product
Leadership Award for Mobile Workforce Management Excellence in
North America.
(Photo:
http://photos.prnewswire.com/prnh/20140211/668282 )
According to the research, Frost and Sullivan notes,
"ClickButler enables increased worker productivity by addressing
time consuming minor tasks and allowing the employee to finish more
calls during the day. ClickButler also helps the tech do
higher-quality work. This optimizes time to first fix and reduces
the need for costly return calls. In addition to decreasing
expenses, ClickButler can increase revenues by alerting the worker
to upsell opportunities, or simply just by enhancing customer
satisfaction."
ClickSoftware is uniquely positioned with combined leadership in
field service management and enterprise mobility. The company's
solutions mobilize and support success for mobile workers in any
kind of environment. This award comes on the heels of Frost &
Sullivan's recent recognition of ClickSoftware as a leader in the
Mobile Workforce Management (MWM) market in two recently published
studies:
- "Mobile Workforce Management Markets: Prepackaged Mobile
Field-based Worker Applications in North America"
- "Mobile Workforce Management Solutions Market Insight: 2013
Feedback from North American Businesses"
"It's trending that traditional field service management
solution providers like ClickSoftware are emerging as the players
creating significant new MWM capabilities," says Frost &
Sullivan Principal Analyst Jeanine
Sterling. "As ClickSoftware demonstrates with ClickButler,
these mobile field-based worker applications do much more than just
track field workers. They optimize work processes and enrich the
customer engagement opportunity. ClickButler is truly an innovative
and unique service that enables a giant leap in mobile workforce
management capabilities by leveraging artificial intelligence (AI)
techniques."
ClickSoftware Founder and CEO Dr. Moshe
BenBassat explains the value of smart personal assistants
for all business roles across the service chain in this video.
Built into ClickSoftware's offerings, ClickButler capabilities
include:
- Making proactive decisions by understanding the business's
context (e.g., customer profile and service contract, level of
customer service call urgency, time of day, location of customer,
and the worker's location, activity, personal availability, and
qualifications), learning behavior, and anticipating users'
needs
- Acting as a compliance watchdog with company and regulatory
procedures
- Providing overall support to automate "social" communication
with customers, peers, and managers
"ClickSoftware is honored to receive this recognition from Frost
& Sullivan for our new product innovation in developing
ClickButler," says Dr. BenBassat. "Ordinarily, the daily routine of
a field service technician could require numerous swiping, clicking
and typing actions on the worker's part using a mobile device - yet
Frost & Sullivan appreciates the fact that all of these actions
are nicely streamlined and performed by the ClickButler instead.
ClickButler shadows the user, anticipates needs, and proactively
takes actions that improve customer care, increase efficiencies,
and minimize costly errors by safe-guarding and facilitating
compliance."
"For years we have been embedding AI technologies to optimize
decision making at the group level, determining who does what,
where and when. With ClickButlers, AI goes Mobile to improve the
productivity and overall performance of each individual user," says
Dr. BenBassat.
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated
mobile workforce management and service optimization solutions for
the enterprise, both for mobile and in-house resources. As pioneers
of the "service chain optimization" concept, our solutions provide
organizations with end-to-end visibility and control of the entire
service management chain by optimizing forecasting, planning, shift
and task scheduling, mobility and real-time management of resource
and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb
business performance to service sector organizations of all sizes.
The company is headquartered in the
United States and Israel,
with offices across Europe,
Latin America and Asia Pacific. For more information, please
visit http://www.clicksoftware.com. Follow us on Twitter.
SafeHarbor Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits from using ClickButler. Such
"forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or
performance to differ materially from those projected, including
those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2012, and in subsequent
filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to
(and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new
information, future events or otherwise.
Media Contacts:
Kristin Amico
ClickSoftware
+1-781-272-5903 ext. 2364
kristin.amico@clicksoftware.com
Tiffany Darmetko
MSLGROUP
+1-781-684-0770
clicksoftware@mslgroup.com
SOURCE ClickSoftware Technologies Ltd