BURLINGTON, Massachusetts,
August 26, 2014 /PRNewswire/ --
Electrix NZ, a leading provider of engineering, construction and
maintenance services, is growing their business while delivering on
the promise of exceptional service with cloud-based scheduling and
mobility tools from ClickSoftware (NasdaqGS: CKSW). The
company will deploy ClickSoftware's products throughout the
Distribution Services Division to provide first-rate customer
service to the asset owners in the utility and infrastructure
sectors it services, while seeking to add value to its
operations.
"As a leader in our industry, we need our business processes to
best support our customers' needs, and do so quickly," said
James Meyer, Systems Development
Manager of Electrix NZ. "ClickSoftware will provide fundamental
support to our strategic initiatives, helping us to meet or exceed
the service delivery standards expected by our customers, lead the
industry in quality performance, and operate efficiently and
profitably."
Electrix NZ has turned to ClickSoftware to automate and optimize
field resource scheduling, equip several hundred technicians with
intelligent Windows-based mobile devices, and enable management to
have better visibility through advanced reporting features and
real-time status updates from the field.
ClickSoftware supports the strategic priorities of Electrix NZ,
especially the focus on data quality and smarter work processes, by
supporting streamlined, mobile processes for:
- Reactive Work - Technicians will receive work
assignments on a mobile device as work arrives. The optimized
scheduling process quickly matches technicians to jobs, taking into
account factors like skillset and geographic location.
- Programmed Maintenance - Work is scheduled in advance
and the daily schedule is sent to the technician on a company-owned
mobile device. Technicians make status updates throughout the day
on the device to provide an immediate and accurate record of all
work.
- Construction Services - Crew leaders access several
important safety and compliance forms, and receive and input data
including: completed work, parts used and timesheets.
"ClickSoftware combines leadership in enterprise mobility and a
deep understanding of the utility industry to help Electrix NZ
achieve the highest levels of operational value for its field
operations," said Dr. Moshe
BenBassat, Founder and CEO of ClickSoftware. "Our cloud
solution will enable Electrix NZ to immediately see results by
creating operational balance, enhanced employee engagement, and
ultimately a better experience for its customers."
About Electrix NZ
Electrix are a leading provider of engineering, construction and
maintenance services to asset owners in the commercial,
infrastructure, utility, industrial and resources sectors.
In business since 1955, Electrix has developed a reputation as a
true end-to-end service partner to their clients. Electrix
provide the benefit of experience and understanding to innovate and
add value, consistently creating opportunities to improve
efficiency and deliver better outcomes.
Working in diverse environments, from cities to remote locations
and across wide geographical areas means that Electrix must
understand and meet the logistical and practical challenges
involved with major projects and work programs.
To each and every engagement Electrix brings experience and
technical expertise along with a commitment to safety, quality,
innovation and the environment.
For more information about Electrix please visit
http://www.electrix.co.nz
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of
automated mobile workforce management and service optimization
solutions for the enterprise, both for mobile and in-house
resources. As pioneers of the "Service chain optimization" concept,
our solutions provide organizations with end-to-end visibility and
control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and
real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb
business performance to service sector organizations of all sizes.
The company is headquartered in the
United States and Israel,
with offices across Europe,
Latin America and Asia Pacific. For more information, please
visit http://www.clicksoftware.com. Follow us on Twitter.
Safe Harbor Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits to Electrix NZ and its customers from
using ClickSoftware's cloud solutions. Such "forward-looking
statements" involve known and unknown risks, uncertainties and
other factors that may cause actual results or performance to
differ materially from those projected, including those discussed
in the "Risk Factors" section and elsewhere in ClickSoftware's
annual report on Form 20-F for the year ended December 31, 2013 and in subsequent filings with
the Securities and Exchange Commission. Except as otherwise
required by law, ClickSoftware is under no obligation to (and
expressly disclaims any such obligation to) update or alter its
forward-looking statements whether as a result of new information,
future events or otherwise.
Media Contacts:
Kristin Amico
ClickSoftware
+1-781-272-5903 ext. 2364
kristin.amico@clicksoftware.com
SOURCE ClickSoftware Technologies Ltd