SAN DIEGO, California,
September 15, 2014 /PRNewswire/
--
Experts in mobile workforce management will come together
against the beautiful backdrop of Southern California beaches when ClickSoftware
Technologies Ltd. (NasdaqGS: CKSW) hosts ClickConnect 2014, its
global user conference, from September
15-17 in San Diego. The
conference highlights the power of service chain optimization and
mobility, enabling service providers to be at their best at the
moments that matter most-the customer engagement moments.
ClickConnect, the leading business and educational conference
focused on mobile workforce management, brings together executives,
customers and industry experts for three days of highly informative
events. Keynote addresses feature Kincare CIO Jerome Barrientos,
Ledcor Technical Services President Jimmy
Byrd, Harvard Business School
Senior Associate Dean Francis X. Frei, National Grid Business
Change Manager Peter Graham, along
with top ClickSoftware executives.
"The mark of a winner is leveraging everything available to win
the game. With relentless innovations ClickSoftware continues to
offer new ways to reach your service envelope and beyond, setting
you on a rapid trajectory to success in today's competitive service
world," said Dr. Moshe BenBassat,
Founder and CEO of ClickSoftware. "Attendees will participate in
benchmarking sessions from top industry analysts, educational
discussions on emerging technology and industry trends, and most
importantly receive a practical roadmap for success that can be
applied to their organization."
The 2014 agenda also includes insightful presentations from
industry analysts like JP Gownder, Vice President, Principal
Analyst at Forrester Research who will discuss how wearable
technology and M2M will fuel the Internet of Things. Platinum
sponsor Accenture will explore the value that wearables can bring
to field service organizations.
Additionally, attendees can preview the latest release of
ClickSoftware's ServiceOptimization Suite that allows organizations
to proactively meet the demands of their service level agreements
(SLAs) while greatly increasing the efficiency and effectiveness of
their service operation. Features include:
- The new Predictive Travel option utilizes time-of-day traffic
patterns and street level routing to create schedules that avoid
peak travel times
- Forward-thinking capacity planning capabilities identify the
gaps between demand forecast and workforce capacity to drive
resource allocation change decisions, better controlling the
balance between service levels and operational costs. Planners can
simulate schedules for specific job and skill types across defined
periods to maximize compliance and productivity.
- Mobile assistant enhancements eliminate the need for most
code-based alert creation - increasing staff productivity, safety
and further driving customer satisfaction.
- Compatibility with Windows Phone 8 extends the ability to
manage and optimize the mobile workforce in real-time to a rapidly
expanding base of enterprise users.
Follow @ClickSoftware on Twitter for live ClickConnect
updates using #ClickConnect. The full conference agenda can be
found here.
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated
mobile workforce management and service optimization solutions for
the enterprise, both for mobile and in-house resources. As pioneers
of the "Service chain optimization" concept, our solutions provide
organizations with end-to-end visibility and control of the entire
service management chain by optimizing forecasting, planning, shift
and task scheduling, mobility and real-time management of resource
and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb business
performance to service sector organizations of all sizes. The
company is headquartered in the United
States and Israel, with
offices across Europe,
Latin America and Asia Pacific. For more information, please
visit http://www.clicksoftware.com. Follow us on Twitter.
Media Contacts:
Kristin Amico
ClickSoftware
+1-781-272-5903 ext. 2364
kristin.amico@clicksoftware.com
Tiffany Darmetko
MSLGROUP for ClickSoftware
+1-781-684-0770
clicksoftware@mslgroup.com
SOURCE ClickSoftware Technologies Ltd