BURLINGTON, Massachusetts,
December 8, 2014 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading
provider of automated mobile workforce management and optimization
solutions for the service industry, today announced that Victim
Support, a New Zealand community
organization that helps people affected by serious crime and
trauma, implemented ShiftExpert. Victim Support will use the
cloud-based solution to schedule volunteers based on availability
and skill, allowing improved responsiveness to meet victims' needs.
A native Salesforce1 Mobile ready app, ClickSoftware's ShiftExpert
optimizes employee assignments, and gives employees and shift
managers visibility into who works when, and deeper insight into
how the schedule will impact service levels and response times.
With ShiftExpert, the New
Zealand based organization is empowered to:
- Extend the functionality of its existing Salesforce
implementation to make real-time scheduling and victim support
decisions, and benefit from seeing all the information in one
view;
- Automate and optimize dispatch operations into a seamless
process based on accurate and up-to-date data;
- More quickly respond to victims' needs, including those in both
urban and rural areas;
- Build accurate reporting for regulatory and internal use.
Comments on the News
"ClickSoftware's ShiftExpert is a critical piece of our victim
response plan," said Chris Law,
Contact Service Manager for Victim Support New Zealand. "We now
have the ability to fully utilize data in a comprehensive and
streamlined way, enabling us to automatically and easily create
even the most complicated schedules that factor in multiple regions
and skillsets."
"ClickSoftware is dedicated to ensuring that businesses of all
sizes have the tools they need to make every moment of an
interaction with clients matter, and this is done by ensuring the
right person is scheduled for the right job and with the right
access to information they need to be successful. Our unique
'optimization as a service' (OaaS) technology brings enterprise
grade sophistication to the mid-market at an affordable price,"
said Dr. Moshe BenBassat, Founder
and CEO of ClickSoftware. "We are proud to help Victim Support in
their efforts to aid the community."
Product Details
With ShiftExpert, organizations of all sizes are empowered
to:
- Automate planning and execution of shifts for employees across
different departments;
- Review and optimize gaps between the availability of the
workforce and business demand;
- Control overtime costs and quickly react to exceptions;
- Increase employee satisfaction by incorporating employee
working preferences, shift trades and vacation requests into the
work plan;
- Maximize customer satisfaction by meeting service level targets
with well rested and skilled employees.
To learn more, watch the ShiftExpert video demo or start your
free trial today.
About Salesforce AppExchange
Salesforce AppExchange is the world's leading enterprise apps
marketplace that empowers companies to sell, service, market and
engage for the Internet of Customers. With more than 2,600 partner
apps and more than 2.7 million customer installs, it is the most
comprehensive source of social, mobile and connected cloud apps for
business.
Salesforce, Salesforce1, AppExchange and others are among the
trademarks of salesforce.com, inc.
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of
automated mobile workforce management and service optimization
solutions for the enterprise, both for mobile and in-house
resources. As pioneers of the "Service chain optimization" concept,
our solutions provide organizations with end-to-end visibility and
control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and
real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb business
performance to service sector organizations of all sizes. The
company is headquartered in the United
States and Israel, with
offices across Europe,
Latin America and Asia Pacific. For more information, please
visit http://www.clicksoftware.com. Follow us on Twitter.
About Victim Support
Victim Support New Zealand is a nationwide free 24-hour
community service for people affected by serious crime and trauma
(e.g. homicide, suicide, sudden death, serious and grievous
assaults, kidnapping, robbery), and civil defense emergencies (e.g.
earthquakes) and search and rescue events.
In the year to 30 June 2014,
Victim Support helped 30,864 people with immediate emotional
support, practical information and assistance, an increase of
nearly five per cent over the previous year.
It is widely accepted that victims of crime and trauma who are
not provided adequate support in the immediate aftermath are at
greater risk of experiencing things such as post-traumatic stress
disorder, depression and repeat victimization.
Victim Support helps empower victims to regain control of their
lives and find strength, hope and safety in the face of a very
challenging situation.
There are 645 volunteer Support Workers delivering direct
services, with support from 131 paid staff based in 62 offices
across New Zealand in 11 service
delivery areas - nine geographical areas and two specialist
services (i.e. homicide and suicide).
Volunteers are everyday Kiwis. Some are retired, many have
full time jobs, men and women of many cultures and beliefs.
Some volunteers have been supported as victims themselves.
The support and care provided to people simply couldn't
happen without the dedication of Victim Support volunteers.
This Award-winning service is kept free through the ongoing
support of its community and was recently named 2014 Community of
the Year.
Safe Harbor Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits to Victim Support New Zealand and its
customers from using ShiftExpert. Such "forward-looking statements"
involve known and unknown risks, uncertainties and other factors
that may cause actual results or performance to differ materially
from those projected, including those discussed in the "Risk
Factors" section and elsewhere in ClickSoftware's annual report on
Form 20-F for the year ended December 31,
2013 and in subsequent filings with the Securities and
Exchange Commission. Except as otherwise required by law,
ClickSoftware is under no obligation to (and expressly disclaims
any such obligation to) update or alter its forward-looking
statements whether as a result of new information, future events or
otherwise.
Media Contact:
Kristin Amico
ClickSoftware
Kristin.amico@clicksoftware.com
+1 781-272-5903
SOURCE ClickSoftware Technologies Ltd