Comtech Launches Artificial Intelligence-Enabled Public Safety Solution
June 27 2024 - 9:00AM
Business Wire
New SmartAssist Solution to Enhance Emergency
Response & Reduce Burden on 9-1-1 Call Handlers
Jun. 27, 2024-- Comtech (NASDAQ: CMTL) (“the Company”), a global
technology leader, today announced the launch of SmartAssist™, an
artificial intelligence (“AI”)-backed solution developed to answer
low-priority non-emergency calls without engaging a
telecommunicator.
SmartAssist is designed to help Emergency Communications Centers
(“ECCs”) and Public Safety Answering Points (“PSAPs”) manage call
and Internet of Things device volumes by using AI chatbots to
answer and triage non-emergency calls. The first of many
applications in SmartAssist relies on AI bots programmed using
conversational design to understand the natural language of the
caller and resolve the caller’s request without the need for human
intervention for non-emergency calls.
“One of the most critical challenges ECCs face today is staffing
shortages, which can cause delays in 9-1-1 call answering times,”
said Jeff Robertson, President of Comtech’s Terrestrial &
Wireless Networks Segment. “Our SmartAssist solution solves call
volume challenges and staffing shortages by streamlining 9-1-1
workflows with new AI-backed capabilities that can effectively
handle most non-emergency administrative calls without
telecommunicator assistance. Built on Comtech’s industry-leading
public safety solutions, SmartAssist further demonstrates our
ability to deliver innovative first-to-market solutions that solve
today’s most pressing public safety challenges.”
The SmartAssist solution provides robust AI-backed voice and
chatbot capabilities that enable public safety customers to
leverage customized response solutions for a broad spectrum of
low-priority non-emergency caller inquiries, ranging from text
messages and form creation to foreign language capacities and
performance metrics.
SmartAssist Pilot Programs:
Comtech is partnering with multiple agencies and its Next
Generation 911 customers across the United States in pre-market
trials to integrate and deploy SmartAssist in PSAPs connected to
the Company’s NG911 networks to enhance non-emergency 9-1-1
response rates, effectively prioritize mission-critical calls,
improve situational awareness, and reduce staffing shortages.
SmartNG Portfolio:
SmartAssist is the first solution within Comtech’s SmartNG
portfolio of services. The Company’s SmartNG portfolio of services
will enable the convergence of Next Generation 911 and AI solutions
to enhance and optimize ECC/PSAP workflows. As the first SmartNG
service offered, SmartAssist will significantly enhance public
safety call processing, reduce emergency response times, and
alleviate the impacts of staffing shortages.
SmartAssist integrates with existing administrative phone lines
without requiring changes to the Call Handling Equipment, allowing
Comtech customers to immediately begin benefitting from this staff
augmentation tool.
Comtech is continuing to build out its SmartNG portfolio, which
will include other interoperable AI-backed capabilities that
incorporate language identification, transcription, translation,
and advanced analytics, among other services. Comtech’s SmartNG
portfolio creates new comprehensive public safety solutions
designed with the future in mind—enhancing emergency response and
assisting with staffing challenges.
For more information on Comtech’s SmartAssist solution, visit:
https://www.comtech911.com/smartassist.
About Comtech
Comtech Telecommunications Corp. is a leading global technology
company providing terrestrial and wireless network solutions,
next-generation 9-1-1 emergency services, satellite and space
communications technologies, and cloud native capabilities to
commercial and government customers around the world. Our unique
culture of innovation and employee empowerment unleashes a
relentless passion for customer success. With multiple facilities
located in technology corridors throughout the United States and
around the world, Comtech leverages our global presence, technology
leadership, and decades of experience to create the world’s most
innovative communications solutions. For more information, please
visit www.comtech.com.
Forward-Looking Statements
Certain information in this press release contains statements
that are forward-looking in nature and involve certain significant
risks and uncertainties. Actual results and performance could
differ materially from such forward-looking information. The
Company's Securities and Exchange Commission filings identify many
such risks and uncertainties. Any forward-looking information in
this press release is qualified in its entirety by the risks and
uncertainties described in such Securities and Exchange Commission
filings.
PCMTL
Approved for Public Release 151-2024
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version on businesswire.com: https://www.businesswire.com/news/home/20240626402378/en/
Investor Relations Maria Ceriello 631-962-7115
Maria.Ceriello@comtech.com Media Contact Jamie Clegg
480-532-2523 jamie.clegg@comtech.com
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