King Power Corporation Drives Operational Cost Reduction and Enhanced Customer Experiences with 8x8
March 05 2024 - 8:00PM
Business Wire
Duty-free Retailer Deploys 8x8 SMS API to
Optimize E-commerce Operations and Cuts Operational Costs by
30%
8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact
center, unified communications, and Communications Platform as a
Service (CPaaS) provider, today announced that King Power
Corporation has integrated 8x8’s SMS API solution into their
e-commerce platform to enhance customer experiences while
effectively reducing operational costs by 30% by driving efficiency
and cost savings.
King Power Corporation, one of the largest duty-free retailers
in the world, sought a strategic partner to optimize its e-commerce
operations by elevating customer and employee communication
experiences. Additionally, the company needed a communications
solution that provided scalable and cost-effective support. King
Power Corporation selected the 8x8 SMS API, enabling it to
efficiently reach customers anywhere, anytime by automating
notifications, one-time passwords, reminders, and alerts.
Since deploying the 8x8 SMS API, King Power Corporation has
experienced improvements in SMS delivery rates. Further, King Power
Corporation has optimized its e-commerce platform by facilitating
smoother processing of orders, customer verifications, and timely
SMS notifications through its e-commerce platform.
“King Power Corporation currently sends SMS messages to over
850,000 customers annually,” said Boonthavee Jarudomrongsak, VP of
Digital Delivery Management at King Power Corporation. “With 8x8,
we are able to provide our customers with an elevated e-commerce
experience they want and have come to expect from King Power
Corporation, both on our website and the app.”
“Customers expect a high level of customer service when
interacting with e-commerce providers, which is why it’s so
important that we provide companies the communications tools they
need to meet these customer expectations,” said Stephen Hamill,
General Manager, CPaaS at 8x8, Inc. “At 8x8, we remain committed to
delivering cutting-edge communication solutions that empower
businesses to achieve their operational objectives efficiently and
drive impressive cost-savings initiatives such as King Power
Corporation was able to achieve.”
8x8 CPaaS, which includes SMS, messaging apps, voice, and video
interaction, serves as a key enabler of business communications and
customer experience in an ever-evolving digital transformation. 8x8
CPaaS is part of the 8x8 integrated cloud contact center and
unified communication platform, which includes contact center,
business phone, team chat, video meetings, and SMS
capabilities.
About 8x8 Inc.
8x8, Inc. (NASDAQ: EGHT) is transforming the future of business
communications as a leading software as a service provider of 8x8
XCaaS™ (Experience Communications as a Service™), an integrated
contact center, voice communications, video, chat, and SMS solution
built on one global cloud communications platform. 8x8 uniquely
eliminates the silos between unified communications as a service
(UCaaS) and contact center as a service (CCaaS) to power the
communications requirements of all employees globally as they work
together to deliver differentiated customer experiences. For
additional information, visit www.8x8.com, or follow 8x8 on
LinkedIn, X and Facebook.
8x8®, 8x8 XCaaS™, Experience Communications as a Service™,
Experience Communications Platform™ are trademarks of 8x8, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20240221520427/en/
Media: PR@8x8.com
Investor Relations: Investor.relations@8x8.com
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