AI-powered platform drives better management of
voice connectivity and deeper, smarter voice engagement
HOLMDEL,
N.J., July 25, 2024 /PRNewswire/
-- Vonage, a global leader in cloud communications
helping businesses accelerate their digital transformation and a
part of Ericsson (NASDAQ: ERIC), has announced the launch of
intelligent SIP capabilities for SIP Trunking customers. With just
a few clicks, developers and enterprises can easily deploy elastic
SIP trunks globally, and access rich, AI-powered voice engagement
solutions via pre-built code and low-code/no-code
applications.
With just a few clicks, deploy elastic SIP
trunks globally, and access rich, AI-powered voice engagement
solutions.
92% of consumers today use at least one voice channel when
connecting with their favorite brands*. This includes traditional
voice channels such as mobile phone calls and phone calls via
messaging apps, as well as emerging channels such as automated
voice assistants and voice calls within apps or webpages. This
presents an opportunity for businesses to harness the power of AI
to enhance the voice experience through better, more personalized
and deeper customer engagement.
Vonage's newly launched, AI-infused intelligent SIP
functionalities are built right into the dashboard experience,
giving users direct and frictionless access to:
-
- Easy deployment of elastic SIP trunks without the need for
expert or onsite developer expertise. Vonage's modern SIP dashboard
UI features simple, intuitive setup with wide geographical
coverage, advanced number management and advanced, built-in
security features, including digest authentication, access control
list (ACL), and signaling and media encryption.
- Vonage AI Studio, a low-code/no-code conversational AI platform
to create Natural Language Understanding (NLU) and Generative
AI-powered virtual agents for smart self service, voice alerts and
more, helping businesses to prioritize and reduce live agent call
volumes. AI Studio offers a set of software solutions that gives
agents new ways to interact with their customers through automated
voice and text, and for developers, a new way to design a voice or
messaging interface to support a multitude of customer engagement
needs.
- Vonage Code Hub, a storehouse of prebuilt solutions for common
communication workflows, such as voice and messaging notifications,
speech-enabled IVRs, and digital media stream connections to third
party AI platforms. The SIP dashboard provides easy access to Code
Hub's pre-built, intelligent SIP applications which supports call
recording, transcription and sentiment analysis to extend voice
connectivity to essential AI-powered customer support augmentation.
With Vonage hosted API applications, businesses can also reduce
development time and infrastructure costs.
- Vonage Voice API to create a wide range of AI-powered,
programmable voice interactions via traditional coding, leveraging
automatic speech recognition in over 120 languages, premium
text-to-speech, and Websockets digital media streams for third
party virtual agents. The Voice API helps developers create a
seamless extension of a business' brand, from how customers connect
with a business, to how they can engage through voice in more
personalized, immediate ways.
"Communications Platforms as a Service (CPaaS) has made
significant progress since its inception. Initially offering
developers simple SMS and voice APIs, CPaaS has rapidly expanded
into new communication channels and related applications," said Tim
Banting, Practice Leader, Digital Workplace for Omdia. "Omdia
recognizes Vonage as a market-leading vendor in Omdia's CPaaS
Platform Providers Universe 2023-24 for its continuous innovation
and comprehensive solutions that help businesses enhance customer
experiences. One such example is Vonage's intelligent SIP offering,
which allows businesses to customize and optimize voice and
messaging with AI capabilities for a more personalized customer
engagement without requiring developer expertise."
*Source: Vonage Global Customer Engagement Report 2024
About Vonage
Vonage, a global cloud
communications leader, helps businesses accelerate their digital
transformation. Vonage's Communications Platform is fully
programmable and allows for the integration of Video, Voice, Chat,
Messaging, AI and Verification into existing products, workflows
and systems. The Vonage conversational commerce application enables
businesses to create AI-powered omnichannel experiences that boost
sales and increase customer satisfaction. Vonage's fully
programmable unified communications, contact center and
conversational commerce applications are built from the Vonage
platform and enable companies to transform how they communicate and
operate from the office or remotely - providing the flexibility
required to create meaningful engagements.
Vonage is headquartered in New
Jersey, with offices throughout the United States, Europe, Israel and Asia and is a wholly-owned subsidiary of
Ericsson (NASDAQ: ERIC), and a business area within the Ericsson
Group called Business Area Global Communications Platform. To
follow Vonage on X (formerly known as Twitter), please visit
twitter.com/vonage. To follow on LinkedIn, visit
linkedin.com/company/Vonage/. To become a fan on Facebook, go
to facebook.com/vonage. To subscribe on YouTube,
visit youtube.com/vonage.
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SOURCE Vonage