ComEd Reminds Customers of Billing Assistance, Energy Management Tools Available to Help Lower Costs this Summer
June 05 2024 - 2:03PM
Business Wire
With summer temperatures set to heat up, ComEd
programs can provide bill support and empower customers to lower
energy use
With meteorologists forecasting that summer temperatures in
Illinois and nationwide could be the hottest on record, ComEd
reminds customers of options available to help pay electric bills
before summer usage increases.
“With communities experiencing increasingly high temperatures
due to climate change, ComEd is empowering our customers and
communities to navigate the summer months,” said Melissa
Washington, ComEd’s Senior Vice President of Customer
Operations and Strategic Initiatives. “If you're experiencing
economic hardship or difficulty paying bills, we urge you to
immediately reach out to our teams. We can help connect you with
information on bill assistance programs to help in the near-term,
as well as energy-management programs that can help lower bill
costs into the future.”
With communities experiencing rising temperatures due to climate
change, many families and businesses turn to air conditioners to
deal with the heat. These and other cooling devices can cause
increases in electricity use. Luckily, ComEd has options to help
customers manage both bills and usage.
To make it easier for families and individuals to find
bill-assistance and energy-savings options that best fit their
needs, ComEd encourages customers to use its Smart Assistance
Manager (SAM), an online self-service tool that matches customers
with programs that can help them manage their electric bills now
and into the future. Customers can access SAM at ComEd.com/SAM to
find more information on any of the following options. Customers
without online access can call 800-334-7661
(800-EDISON1).
Residential bill-assistance options
- Low-Income Home Energy Assistance Program (LIHEAP) which
provides a one-time grant, per program year, with no payback
required, while funding remains available. To be eligible,
household incomes cannot exceed 200 percent of the federal poverty
income guidelines which, for a family of four, is $4,625 a
month.
- Payment arrangements of up to 12 months for
eligible residential customers with past-due balances. Make a down
payment on the amount owed and pay the rest through installments in
addition to your regular monthly bill.
- Due Date Extensions of up to 21-days of a customer’s due
date.
- Budget billing, which provides a predictable monthly
payment based on your electricity usage from the last 12
months.
- Deposit and late-payment charge waivers for
income-eligible customers, along with the return of any current
deposit.
- High-usage alerts, which enable customers to receive
alerts when their usage is trending higher than normal to help
manage overall energy use, and energy-management tips to
help customers manage energy use to save money now and on future
energy bills.
- Catch Up and Save is a two-part program that provides
monthly credits to an eligible customer’s bill to eliminate
past-due balances, as well as a free, energy-savings kit – which
includes home products designed to help lower home energy use while
supplies last – to help families save on future energy bills.
- Fresh Start Services provides customers with both online
and person-to-person support on options available to manage bills
and energy use. This program also introduces customers to tools
that will alert them when their energy use is trending higher than
usual and help them be aware of financial-assistance options for
which they may be eligible.
- Credit Empowerment provides one-on-one support to help
individuals improve their credit scores. In collaboration with
Working Credit, the program provides an overview of how the credit
system works, helps participants create a personalized credit
action plan to help them improve their specific credit situation,
and provides information on ComEd energy-efficiency offerings to
the customer that will help the customer manage their energy use
and energy bills.
To help customers manage energy usage and lower future bills,
ComEd’s energy efficiency program includes services and incentives
to help income-eligible residential customers reduce energy use now
and in the long term. Since 2008, the award-winning ComEd Energy
Efficiency Program has helped hundreds of thousands of customers
save a total of $9 billion on their energy bills, as well as a
total of 82 million megawatt-hours of electricity. This is enough
energy to power more than 9.5 million ComEd customers’ homes for
one year.
ComEd is a unit of Chicago-based Exelon Corporation (NASDAQ:
EXC), a Fortune 250 energy company with approximately 10 million
electricity and natural gas customers – the largest number of
customers in the U.S. ComEd powers the lives of more than 4 million
customers across northern Illinois, or 70 percent of the state's
population. For more information visit ComEd.com, and connect with
the company on Facebook, Instagram, LinkedIn, X, and YouTube.
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