FUJIFILM Expands Technical Services and Support Division
April 14 2009 - 9:00AM
Marketwired
FUJIFILM U.S.A., Inc. today announced the full-scale expansion of
its Technical Services and Support division, which will provide
on-site and remote support and assistance to commercial and retail
businesses of all sizes reaching beyond the photo sector it has
been serving for more than twenty-five years. The new venture will
offer services and support for equipment installation, helpdesk
support and remote diagnostics, field repair services, upgrade and
deployment projects, parts support, depot repair and customer
training.
"It is our goal to offer a cost-effective solution for retailers
who don't necessarily require a full-time staff, and to commercial
businesses who want to implement new technical services, or enhance
those that are already in place, "said Ron Santos, vice president
of Technical Services, FUJIFILM U.S.A., Inc. "Our staff is trained
to manage assignments of all sizes, positioning Fujifilm as a
well-resourced, full-service solutions provider whose efforts will
help customers achieve quantifiable business results."
Since 1983, Fujifilm has been providing technical services and
support throughout the photo imaging industry. The Fujifilm
Technical Services and Support Division will be led by Ron Santos,
who has been with the company since 2003 and is a 42-year industry
veteran and former Vice President of Technical Services and Support
- America's for the Printing Systems Division for IBM Services. The
division will continue working within the photo lab environment,
and will leverage its industry expertise to extend beyond the photo
imaging market to businesses seeking support for self-service kiosk
of all kinds, advanced vending machine systems, digital signage,
cash registers, servers, and printers.
The full range of services provided by Fujifilm's Technical
Services and Support division includes:
-- Training Services -- Full-service direct technical and non-technical
training to end users, customer technicians, sales staff and dealers
delivered onsite or remotely. Services include needs assessment, coaching
and teaching of technical and interpersonal skills and technical writing
for documentation.
-- Installation Services -- Full-service installation utility designed to
manage equipment and software installation as well as hardware
modifications and upgrades, software patches and updates, logistics,
installation support, and on site customer training during installation.
-- Field Technical Services -- Experienced staff of national Technical
Services Representatives to service products or augment customers' own
support staff through Fujifilm's business alliance with Customer
Engineering Services (CES).
-- Helpdesk Support Services -- Comprehensive assistance to meet
customers' demands and requirements for flexible, rapid, high-quality and
user-friendly helpdesk support.
-- Depot Repair Services -- Comprehensive repair and advanced exchange
services for clients with products that require specialized handling or are
best serviced out of the field.
-- Parts Services -- Customized inventory management systems and
logistics support.
More information on Fujifilm's Technical Service and Support
division can be found at: http://www.fujifilmusa.com/service, or by
calling 800-659-3854, ext. 3142.
About FUJIFILM
FUJIFILM U.S.A. Inc. is a marketing subsidiary of FUJIFILM
Corporation, Tokyo, Japan, providing digital and analog
photographic Imaging Systems and Motion Picture Film products and
services to consumers, professionals and businesses. For more
information on Fujifilm U.S.A. products, customers can call
800-800-FUJI or visit www.fujifilmusa.com. To receive news and
information direct from Fujifilm U.S.A. via RSS, subscribe free at
www.fujifilmusa.com/rss.
FUJIFILM Corporation (NASDAQ: FUJI) brings continuous innovation
and leading-edge products to a broad spectrum of industries,
including electronic imaging, photofinishing equipment, medical
systems, life sciences, graphic arts, flat panel display materials,
and office products, based on a vast portfolio of digital, optical,
fine chemical and thin film coating technologies. The company was
among the top 15 companies around the world granted U.S. patents in
2008, employs more than 70,000 people worldwide and in the year
ended March 31, 2008, had global revenues of $24.7 billion.
Fujifilm is committed to environmental stewardship and good
corporate citizenship. For more information, please visit
www.fujifilmholdings.com.
All product and company names herein may be trademarks of their
registered owners.
Contact: Lauren Restuccia Fujifilm 914-789-8329
lauren_restuccia@fujifilm.com Whitney Basaman Text 100 Public
Relations 212-871-5567 whitneyb@text100.com
Fujifilm Holdings (MM) (NASDAQ:FUJI)
Historical Stock Chart
From Feb 2025 to Mar 2025
Fujifilm Holdings (MM) (NASDAQ:FUJI)
Historical Stock Chart
From Mar 2024 to Mar 2025