Hackett Research Insight: Targeted Back-Office Cuts Can Soften the Blow of an Impending Recession
May 21 2008 - 8:30AM
Business Wire
As the recession looms, many companies are reacting by mandating
across the board cuts in key General & Administrative (G&A)
areas such as IT, finance, HR, and procurement. But new research
from The Hackett Group, Inc. (NASDAQ: HCKT) offers an alternative
approach � targeted, strategic reductions that can offset up to
almost half the impact of a potential recession while minimally
affecting service delivery and the ability to provide strategic
value. According to Hackett, typical Global 1000 companies (with
$23.4 billion in annual revenue) can generate $200-$400 million per
year in savings through targeted G&A cuts, an amount that
represents up to 45% of the potential decline in pre-tax profit due
to a recession. The cost reduction opportunities are focused in two
primary areas. More than 40% of the potential savings, or up to
$171 million per year, comes from IT alone. More than a third, or
up to $145 million per year, comes from finance. Hackett�s research
details the strategies and tactics companies can use to accomplish
cost reductions, including reducing labor costs, cutting technology
spending, and selective globalization of business processes.
Hackett also identifies the 10 process areas where companies can
find the largest savings, the least risk, and the quickest return.
Three primary approaches to improving process improvements are also
detailed. By utilizing empirically-proven best practices, companies
can cut costs while minimizing impact on business delivery.
Companies can also simplify or eliminate processes, an approach
that often involves the use of outsourcing for activities that can
be done faster and cheaper by a specialized provider. Process
standardization is also a powerful approach, although it may
require companies to make technology investments and can demand
strong commitment from senior management. In IT, for example,
Hackett�s research showed that companies can cut infrastructure
management costs in half by achieving world-class efficiency levels
through strategic transformation. Another area to target is
application maintenance, where cost reductions of over 40% are
possible, largely by reducing the complexity of the application
portfolio, taking a more disciplined approach to application
disposition planning, and improving demand management. Hackett also
announced that its REL division is currently preparing a separate
research piece addressing working capital optimization strategies
to address a possible recession. The current economic climate has
made access to capital challenging, and many CEOs and CFOs are
focusing on working capital optimization to address this. REL�s
research estimates the working capital improvement opportunity for
an average Global 1000 company at $2.9 billion. �In today�s
economic environment, reductions in back office functions costs are
virtually a given,� said Hackett President Wayne Mincey. �But one
of the biggest challenges faced by senior executives is knowing
when to pare back costs, where to make the cuts, and by how much.
Our analysis provides some very clear guidelines, identifying areas
that offer the maximum potential for cost savings in the short to
medium term and that are likely to put the business in the best
position for long-term success.� According to Hackett Chief
Research Officer Michel Janssen, �This is an area where each
company is going to make its own decisions. There�s no one right
answer to the best way to cut costs. But our research offers
companies several strong options to consider, individually or in
combination. Companies can look at reducing labor costs through
process optimization -- basically streamlining, standardizing, and
implementing best practices. Technology costs, one of the largest
spend areas, offer another area where inefficiencies can be
eliminated, demand can be more effectively controlled, and
suppliers managed to drive significant savings. �Finally, companies
cannot overlook the cost savings opportunities available through
globalization,� said Mr. Janssen. �Under recessionary conditions,
time to benefits is key, and one of the ways of accelerating the
potential cost reduction is not to try to untangle a web of
complicated processes but rather consider a lift and shift
scenario, that is, moving processes in their as-is state offshore
to take advantage of labor arbitrage opportunities.� Hackett�s
understanding of how world-class companies deliver back office, or
G&A, services is based on empirical data and research derived
from over 4,000 benchmark studies it has performed since 1992. This
insight allows Hackett to identify those areas where potential cost
reductions can be made without damaging the overall performance of
key business functions. According to Hackett�s research, companies
that achieve world-class performance in back office functions
achieve significantly lower overall cost while delivering superior
performance and providing greater business value. To estimate the
ability of its recommendations to offset the impact of a possible
recession, Hackett began with the assumption that if a recession
took place in 2008 average pre-tax profit margins of Global 1000
companies could potentially fall from their 2007 level (9.3%) to
those seen in 2001 recession (5.5%). Under these circumstances, the
G&A savings opportunities identified in Hackett�s research
would absorb between a low of 21% and a high of 45% of the
commensurate drop in pre-tax profits. A Research Insight providing
more details on the findings described here is available, with
registration, at the following URL:
http://www.thehackettgroup.com/studies/ga/ About The Hackett Group
The Hackett Group, Inc. (NASDAQ: HCKT), a global strategic advisory
firm, is a leader in best practice advisory, benchmarking, and
transformation consulting services, including shared services,
offshoring and outsourcing advice. Utilizing best practices and
implementation insights from more than 4,000 benchmarking
engagements, executives use Hackett's empirically based approach to
quickly define and prioritize initiatives to enable world-class
performance. Through its REL brand, Hackett offers working capital
solutions focused on delivering significant cash flow improvements.
Through its Hackett Technology Solutions group, Hackett offers
business application consulting services that helps maximize
returns on IT investments. Hackett has worked with 2,700 major
corporations and government agencies, including 97% of the Dow
Jones Industrials, 73% of the Fortune 100, 73% of the DAX 30 and
45% of the FTSE 100. Founded in 1991, The Hackett Group was
acquired by Answerthink, which was renamed The Hackett Group in
2008. The Hackett Group has global offices in the United States,
Europe and India. More information on The Hackett Group is
available: by phone at (770) 225-7300; by e-mail at
info@thehackettgroup.com; or on the Web at www.thehackettgroup.com.
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