IDX Earns Prestigious Support Center Practices (SCP) Certification for the Third Consecutive Year
November 08 2005 - 9:46AM
PR Newswire (US)
Re-Certification Recognizes IDX(R) Carecast(TM) for Delivering Top
Quality Support BURLINGTON, Vt., and SEATTLE, Nov. 8
/PRNewswire-FirstCall/ -- IDX Systems Corporation (NASDAQ:IDXC)
announced today that IDX(R) Carecast(TM) has achieved certification
under the prestigious Support Center Practices (SCP) Certification
program. Carecast achieved certification after an extensive audit
of the IDX Seattle, Washington support center. SCP Certification
quantifies the effectiveness of customer support based upon a
stringent set of performance standards and represents best
practices in the industry. "A strong customer support center is
vital to the IDX Carecast commitment to customer success," said
Mike Raymer, Senior Vice President and General Manager, IDX
Carecast Operating Unit. "The support we provide our customers
contributes to advancements in patient safety, quality of care and
operational efficiency. Our continued achievement of SCP
Certification reflects our commitment to meeting the highest
industry standards for technical support." SCP Certification, the
internationally recognized standard created by a consortium of
leading technology companies and Service Strategies Corp., defines
best practices for delivering world-class technology support. The
program quantifies the effectiveness of customer support,
establishes a foundation to build on existing quality processes,
and provides a clear focus on measurable results. SCP Certification
requires comprehensive on-site audits to confirm that companies
meet the requirements of approximately 100 business elements
defined in the program. Certified organizations must demonstrate
their continued commitment to high performance standards through
annual re- certification audits. "The IDX Carecast management team
and Service Delivery Managers are true customer advocates," said
Jerry Concannon, SCP auditor. "The Carecast team excels in keeping
customers informed of the many aspects of support that impact their
operations." IDX is a member of a prestigious group of leading
technology companies that have achieved the sought-after SCP
Certification, including Lockheed Martin Incorporated, Network
Appliance Incorporated, Rockwell Automation, Nokia, Sage Software,
EMC and Xerox Corporation, among others. Currently, over two
hundred technology support organizations around the world
participate in the SCP program. About Support Center Practices
(SCP) Certification The SCP Certification program defines best
practices for delivering world- class technology support. The
program quantifies the effectiveness of customer support,
establishes a foundation to build on existing quality processes,
and provides a clear focus on measurable results. The world's
leading service and support providers use SCP Certification as a
roadmap for service excellence and a measure of success. Service
Strategies Corporation is responsible for administering the SCP
Certification program and conducting on-site certification audits.
For more information about SCP Certification, contact Service
Strategies Corporation at 858-674-4864, toll free in North America
800-552-3058, email or visit http://www.scpcertification.com/.
About IDX(R) Carecast(TM) Carecast is a fully integrated clinical,
financial and administrative system, combining core clinical
processes for orders, results, pharmacy and clinical documentation
with administrative and financial processes for scheduling,
registration, admitting, charging and billing. Representing the
next generation of electronic clinical information solutions,
Carecast delivers unsurpassed response time and reliability to
support fast-paced clinical environments. The system automates
workflow throughout the healthcare enterprise and enables rapid
access to patient records across the care continuum, from admission
to discharge, including inpatient and ambulatory care. The result
is a comprehensive lifetime patient record that enhances the
quality of care and promotes operational efficiencies. Developed by
and for providers -- in collaboration with leading hospitals,
clinicians and healthcare executives -- Carecast builds on more
than 25 years of innovation with the IDX(R) LastWord(R) enterprise
system. Customers include leading healthcare organizations in the
U.S., Canada and Europe. About IDX Founded in 1969, IDX Systems
Corporation provides information technology solutions to maximize
value in the delivery of healthcare, improve the quality of patient
service, enhance medical outcomes, and reduce the costs of care.
Our systems are deployed to serve approximately 150,000 physicians
and are installed at over 3,400 customer sites, including more than
850 group practices and approximately 370 integrated delivery
networks servicing more than 500 hospitals. IDX also provides its
enterprise clinical software as a subcontractor to BT, Local
Service Provider for the United Kingdom National Health Service's
National Programme for Information Technology, an initiative to
establish electronic patient records for 50 million patients. The
IDX web strategy includes browser technology, e-commerce and
web-based tools -- built using Internet architecture -- that
facilitates access for patients, physicians and care providers to
vital health information and data managed by the IDX clinical,
administrative, financial, and managed care products. IDX has
approximately 2,400 full-time employees. IDX, Carecast and LastWord
are registered trademarks or trademarks of IDX Investment
Corporation. This press release contains forward-looking statements
about IDX Systems Corporation that involve a number of risks and
uncertainties. Among the important factors that could cause actual
results to differ materially from those indicated by such
forward-looking statements are uncertainties or difficulties in
developing new services and systems, including Carecast,
difficulties in implementing systems, possible deferral, delay or
cancellation by customers of computer system or service purchase
decisions, possible delay of system installations and service
implementations, development by competitors of new or superior
technologies, changing economic, political and regulatory
influences on the healthcare industry, possible disruptions in the
national economy caused by terrorist activities and foreign
conflicts, changes in product pricing policies, governmental
regulation of IDX's software and operations, the possibility of
product-related liabilities, and factors detailed from time to time
in IDX's periodic reports and registration statements filed with
the Securities and Exchange Commission, which important factors are
incorporated herein by reference. IDX undertakes no obligation to
update forward-looking statements to reflect changed assumptions,
the occurrence of unanticipated events, or changes in future
operating results, financial condition or business over time. For
more information, contact: Catherine Sweeney Media Relations - IDX
Carecast 206.607.5462 DATASOURCE: IDX Systems Corporation CONTACT:
Catherine Sweeney, Media Relations of IDX Carecast,
+1-206-607-5462, Web site: http://www.idx.com/
http://www.scpcertification.com/
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