A growing business-wide awareness of
security threats helps employees understand their role in
safeguarding enterprise assets, ISG Provider Lens™ report
says
Enterprises in the U.K. are responding to a heightened risk of
cyberattacks by integrating individual security tools into a
unified security framework, according to a new research report
published today by Information Services Group (ISG) (Nasdaq: III),
a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ Cybersecurity - Solutions and
Services report for the U.K. finds that security tools such as
Identity and Access Management (IAM), Extended Detection and
Response (XDR) and Security Service Edge (SSE) are increasingly
being used in concert by U.K. enterprises to counteract
cyberattacks that are growing in frequency, complexity and
sophistication. Effectively harmonizing these disparate and
potentially discordant elements of a security ensemble can improve
threat visibility, detection and response times while streamlining
security operations.
“Providers are developing unified management interfaces that
consolidate various security functions into a single dashboard,”
said Anthony Drake, partner and head of ISG in the U.K. and
Ireland. “This simplifies administration and provides a more
holistic view of the security landscape.”
Cybersecurity is becoming a strategic component that aligns
security measures with overall business goals, the ISG report says.
Now that cybersecurity is viewed not just as an IT issue but as a
business problem, business and cyber leaders have begun working
together on cyber-related topics, the report says. There is a
growing trend toward including cyber experts on corporate boards,
ISG says. This is particularly important in the time of an economic
downturn when U.K. enterprises are seeking heightened assurance of
the quality and return on investment (ROI) of their cybersecurity
spends, the ISG report says.
By incorporating cyber resilience into their business strategy,
enterprises in the U.K. can ensure that cybersecurity remains a
priority at all levels of the organization, from the board of
directors to front-line employees, the ISG report says. This helps
to create a cybersecurity awareness culture and ensures that
employees understand their role in protecting the enterprise’s
assets, the report says. To further increase this awareness,
enterprises should focus on providing regular and engaging training
sessions that cover trends such as phishing and social engineering
techniques, ISG says.
“A well-defined cyber resilience strategy is no longer optional
for U.K. enterprises,” said Jan Erik Aase, partner and global
leader, ISG Provider Lens Research. “Businesses need to develop a
comprehensive roadmap for cyber resilience that is aligned with
business goals.”
The report also examines the growing trend toward adoption of
cyber risk quantification services among U.K. enterprises.
For more insights into the cybersecurity challenges that
enterprises in the U.K. face, including balancing security with
cost and guarding against supply-chain attacks, and ISG’s advice
for addressing them, see the ISG Provider Lens™ Focal Points
briefing here.
The 2024 ISG Provider Lens™ Cybersecurity - Solutions and
Services report for the U.K. evaluates the capabilities of 112
providers across eight quadrants: Identity and Access Management,
Extended Detection and Response, Security Service Edge, Technical
Security Services, Strategic Security Services (Large Accounts),
Strategic Security Services (Midmarket), Managed Security Services
– SOC (Large Accounts) and Managed Security Services – SOC
(Midmarket).
The report names IBM as a Leader in five quadrants, while
Accenture, BT, Capgemini, Deloitte, Eviden, HCLTech, TCS and Wipro
are named as Leaders in three quadrants each. Broadcom, Claranet,
Cyderes, EY, Integrity360, Microsoft, NCC Group, Orange
Cyberdefense and Palo Alto Networks are named as Leaders in two
quadrants each, while Adarma, Bridewell, Cato Networks, Cisco,
Computacenter, CrowdStrike, CyberArk, Forcepoint, Fortinet,
Infosys, Netskope, NTT DATA, Okta, Ping Identity, Redscan,
SailPoint, SecurityHQ, SentinelOne, Tech Mahindra, Thales, Trend
Micro, Versa Networks and Zscaler are named as Leaders in one
quadrant each.
Aase, the head of ISG Provider Lens Research, noted CrowdStrike
was named a Leader in one of the report’s quadrants before the
recent incident involving a failed CrowdStrike software update
impacted global computer systems. He said ISG stands by its
research and rating of CrowdStrike.
“CrowdStrike is one of the largest providers of cybersecurity
solutions in the world. It’s important to note the recent computer
outages were not caused by a cyberattack, but a failed software
update that impacted Microsoft 365 systems,” said Aase. “These
outages, while highly disruptive, underscore the complexity and
interconnectedness of modern ecosystems and the need for ongoing
cyber vigilance.”
In addition to the Leaders named above, BeyondTrust, EY,
Infosys, Rackspace Technology, Saviynt, SecurityHQ, Skyhigh
Security, Thales, Trellix, Trustwave and Wavestone are named Rising
Stars — companies with a “promising portfolio” and “high future
potential” by ISG’s definition — in one quadrant each.
In the area of customer experience, Zensar Technologies is named
the global ISG CX Star Performer for 2024 among Cybersecurity –
Solutions and Services partners. Zensar Technologies earned the
highest customer satisfaction scores in ISG's Voice of the Customer
survey, part of the ISG Star of Excellence™ program, the premier
quality recognition for the technology and business services
industry.
Customized versions of the report are available from BT,
Computacenter and IBM.
The 2024 ISG Provider Lens™ Cybersecurity - Solutions and
Services report for the U.K. is available to subscribers or for
one-time purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of insights to help guide their
selection of appropriate sourcing partners, while ISG advisors use
the reports to validate their own market knowledge and make
recommendations to ISG's enterprise clients. The research currently
covers providers offering their services globally, across Europe,
as well as in the U.S., Canada, Mexico, Brazil, the U.K., France,
Benelux, Germany, Switzerland, the Nordics, Australia and
Singapore/Malaysia, with additional markets to be added in the
future. For more information about ISG Provider Lens research,
please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI and automation, cloud and data analytics; sourcing
advisory; managed governance and risk services; network carrier
services; strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs 1,600 digital-ready
professionals operating in more than 20 countries—a global team
known for its innovative thinking, market influence, deep industry
and technology expertise, and world-class research and analytical
capabilities based on the industry’s most comprehensive marketplace
data. For more information, visit www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240726122714/en/
Press: Sarah Ye, ISG +44 7833 567868 sarah.ye@isg-one.com
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
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