IINT Indus

Indus International Inc. (NASDAQ: IINT), a leading Service Delivery Management (SDM) solution provider, today announced that the City of Fort Collins, Colorado, has chosen the latest Indus customer management solution to help upgrade its citywide customer service capabilities. A member of the Platte River Power Authority, Fort Collins is striving to deliver one-stop contact for its utility and non-utility customers. To do so, the city is upgrading to Indus Customer Suite 4.0 to give its customers a single point of contact for information and services. Additionally, the advanced delinquency process in Customer Suite will allow Fort Collins Utilities to appropriately handle non-utility charges as they become delinquent. As a municipal department, Fort Collins Utilities is mandated to bill for services that are not utility-related and therefore not subject to the same rules as utility service. Because the Indus solution�s collection strategy process accommodates multiple jurisdictions, account classes, credit ratings, times of year, etc., it will support the city�s more flexible collection strategies to enhance its revenue management. As a result, with a single, flexible and scalable solution, the city can manage the entire customer care and billing process for both utility and non-utility customers. �Our customers count on us to provide reliable energy and safe drinking water, but they also expect us to deliver efficient and quality customer service,� said Michael B. Smith, general manager, Fort Collins Utilities. �By facilitating collaboration and enhanced data sharing across our diverse departments, Indus Customer Suite provides a powerful tool for our customer service representatives to help them meet this challenge.� The flexible architecture and scalability of Customer Suite will enable the application to grow with the city as its needs expand. And, because the solution is built around the Oracle 10g portal framework, it will enhance collaboration within the utility and with other city systems such as the geographic information system. Customer Suite�s user interface provides information at users� fingertips without the need to navigate deep into the system to solve business problems. In addition, the Oracle Workflow Engine within Customer Suite can be used to model complex customer-specific business flows that typically involve multiple applications. As a result, Customer Suite will help Fort Collins move closer to their goal of offering citizens one-stop contact with the city. �Progressive and growing utilities such as Fort Collins understand that there is only one place where they can find a customer management solution with the scalability and open architecture to help them reach their goals,� said Indus President and CEO Greg Dukat. �No other customer management system offers greater scalability to grow with your utility than Indus Customer Suite. We have many utility clients live now running with 500,000 customers or more, including several with more than one million and one with more than three million customers! Nothing speaks louder to the scalability of our system than real-world success.� About Indus International Indus is a leading Service Delivery Management (SDM) solution provider, helping clients in a broad array of industries optimize the management of their customers, workforce, spare parts inventory, tools and documentation in order to maximize performance and customer satisfaction while achieving significant cost savings. Indus customer, asset and workforce management software products, professional services and hosted service offerings improve our clients� profitability by reducing costs, increasing capacity and competitiveness, improving service to their customers, facilitating billing for services and ensuring regulatory compliance. Indus solutions have been purchased by more than 400 companies in more than 40 countries, representing diverse industries -- including manufacturing, utilities, telecommunications, government, education, transportation, facilities and property management, high tech, consumer packaged goods and more. For more information, visit our Website at http://www.indus.com. Indus is a registered trademark of Indus International, Inc. Other company and product names may be trademarks of the respective companies with which they are associated. Indus International Inc. (NASDAQ: IINT), a leading Service Delivery Management (SDM) solution provider, today announced that the City of Fort Collins, Colorado, has chosen the latest Indus customer management solution to help upgrade its citywide customer service capabilities. A member of the Platte River Power Authority, Fort Collins is striving to deliver one-stop contact for its utility and non-utility customers. To do so, the city is upgrading to Indus Customer Suite 4.0 to give its customers a single point of contact for information and services. Additionally, the advanced delinquency process in Customer Suite will allow Fort Collins Utilities to appropriately handle non-utility charges as they become delinquent. As a municipal department, Fort Collins Utilities is mandated to bill for services that are not utility-related and therefore not subject to the same rules as utility service. Because the Indus solution's collection strategy process accommodates multiple jurisdictions, account classes, credit ratings, times of year, etc., it will support the city's more flexible collection strategies to enhance its revenue management. As a result, with a single, flexible and scalable solution, the city can manage the entire customer care and billing process for both utility and non-utility customers. "Our customers count on us to provide reliable energy and safe drinking water, but they also expect us to deliver efficient and quality customer service," said Michael B. Smith, general manager, Fort Collins Utilities. "By facilitating collaboration and enhanced data sharing across our diverse departments, Indus Customer Suite provides a powerful tool for our customer service representatives to help them meet this challenge." The flexible architecture and scalability of Customer Suite will enable the application to grow with the city as its needs expand. And, because the solution is built around the Oracle 10g portal framework, it will enhance collaboration within the utility and with other city systems such as the geographic information system. Customer Suite's user interface provides information at users' fingertips without the need to navigate deep into the system to solve business problems. In addition, the Oracle Workflow Engine within Customer Suite can be used to model complex customer-specific business flows that typically involve multiple applications. As a result, Customer Suite will help Fort Collins move closer to their goal of offering citizens one-stop contact with the city. "Progressive and growing utilities such as Fort Collins understand that there is only one place where they can find a customer management solution with the scalability and open architecture to help them reach their goals," said Indus President and CEO Greg Dukat. "No other customer management system offers greater scalability to grow with your utility than Indus Customer Suite. We have many utility clients live now running with 500,000 customers or more, including several with more than one million and one with more than three million customers! Nothing speaks louder to the scalability of our system than real-world success." About Indus International Indus is a leading Service Delivery Management (SDM) solution provider, helping clients in a broad array of industries optimize the management of their customers, workforce, spare parts inventory, tools and documentation in order to maximize performance and customer satisfaction while achieving significant cost savings. Indus customer, asset and workforce management software products, professional services and hosted service offerings improve our clients' profitability by reducing costs, increasing capacity and competitiveness, improving service to their customers, facilitating billing for services and ensuring regulatory compliance. Indus solutions have been purchased by more than 400 companies in more than 40 countries, representing diverse industries -- including manufacturing, utilities, telecommunications, government, education, transportation, facilities and property management, high tech, consumer packaged goods and more. For more information, visit our Website at http://www.indus.com. Indus is a registered trademark of Indus International, Inc. Other company and product names may be trademarks of the respective companies with which they are associated.