Wirefly Wins Prestigious 2005 Keynote Web Performance Award for Best in Overall Customer Experience; Award Based on Keynote's In
November 15 2005 - 9:03AM
Business Wire
InPhonic, Inc. (Nasdaq:INPC), a leading online seller of wireless
phones and service plans today announced that its popular one-stop
comparison shopping site, Wirefly (www.wirefly.com) was named "Best
in Overall Customer Experience" for wireless providers by Keynote
Systems (Nasdaq:KEYN), The Internet Performance Authority(R) and
the worldwide leader in services that improve online business
performance and communications technologies. In a press release
issued today, Keynote announced the winners of the 2005 Keynote
Performance Awards, an awards program designed to recognize and
honor top performers across a broad range of vertical industries
for consistent online transaction performance and excellence in Web
site performance. This year's other award winners include E*TRADE
FINANCIAL, Amazon, Apple, Google, Expedia, Wachovia, Marriott, and
more. Keynote's competitive intelligence customer experience
studies of leading industries rely on actual user behavior and
feedback to benchmark the customer experience and its impact on
brand and conversion. Study results are based on the evaluation of
more than 250 metrics from thousands of participants as they
interact with the sites included in a particular study. Keynote
Performance Awards were presented for "Best Overall Customer
Experience" in several industry categories, including Airline, Auto
Insurance, Banking, Brokerage, Wireless, and more. "Keynote
congratulates the winners of this year's Keynote Performance
Awards. Each has every reason to feel proud of providing such
consistently outstanding customer experience on complex Web sites,"
said Vik Chaudhary, vice president of marketing and corporate
development at Keynote. "All the companies included in Keynote
indices and studies are premier companies who pay strict attention
to both service levels and customer experience. To wind up at the
top of that list, therefore is a great achievement." "We are
honored with Keynote's 2005 award for Best Overall Customer
experience," said David A. Steinberg, Chairman and CEO of InPhonic
and Wirefly. "We are very committed to ensuring the finest
experience for online shoppers and this award further validates
InPhonic's dedication to customer satisfaction and service." For
more information about Keynote's Performance Awards visit:
http://www.keynote.com/news_events/performance_awards.html To learn
more about the methodology of Keynote Competitive Intelligence
studies, visit: http://www.keynote.com/solutions/ci_howItWorks.html
About Keynote Founded in 1995, Keynote Systems (Nasdaq "KEYN") is
the worldwide leader in services that improve online business
performance and communications technologies. Keynote helps
approximately 2,300 corporate customers and 13,000 individual
subscribers become "the best of the best" online. The business
premise supporting Keynote's mission is: "Online businesses can't
manage what they don't measure." As an independent and trusted
third-party, Keynote provides IT and marketing executives with
unbiased benchmarking data, competitive analysis and operational
metrics from the customer perspective. This data measures service
levels and customer experience of Web sites, broadband services and
mobile communications. Known as The Internet Performance
Authority(R), Keynote manages a market-leading infrastructure of
1,600+ measurement computers and mobile devices in over 114
locations and 66+ metropolitan areas worldwide that assess service
levels and a panel of over 160,000 consumers who participate in
interactive Web site tests that assess user experience. These
online user experience tests capture customer attitude and behavior
to answer the critical "why" behind the "what." Keynote's
geographically distributed measurement services, on-site monitoring
appliances, competitive intelligence and custom studies ensure that
its customers outpace their competitors in online service levels
and overall user experience. Keynote Systems, Inc. is headquartered
in San Mateo, California and can be reached at www.keynote.com or
by phone in the U.S. at 650-403-2400. Keynote, The Internet
Performance Authority and Perspective are registered trademarks of
Keynote Systems, Inc. Other trademarks are the property of their
respective owners. (C) 2005 Keynote Systems, Inc. About InPhonic
& Wirefly Headquartered in Washington, D.C., InPhonic, Inc.
(NASDAQ:INPC) is a leading online seller of wireless services and
products. InPhonic sells these services and devices, and provides
world-class customer service through websites that it creates and
manages for online businesses, national retailers, member-based
organizations and associations under their own brands. InPhonic
also operates Wirefly (www.wirefly.com), a leading mobile phones
and wireless plans comparison site that was awarded "Best of the
Web" by Forbes magazine in 2004. InPhonic also delivers a full
range of mobility solutions to enterprise clients through its
Mobile Virtual Network Enablement (MVNE) platform. In 2004,
InPhonic was selected #1 company of the year on the Inc. 500 - Inc.
Magazine's list of the fastest-growing privately held companies in
the United States. More recently, InPhonic was named T-Mobile's
Internet Partner of the Year for 2004. For more information on the
company, its products and services, visit the InPhonic Corporate
Web site at www.inphonic.com. "Safe Harbor" Statement - Under the
Private Securities Litigation Reform Act of 1995, this press
release may contain forward-looking statements that involve risks
and uncertainties, including uncertainty as to whether or when the
definitive agreement relating to the sale of Liberty Wireless will
be signed and closed. Important factors, which could cause actual
operating results to differ materially from those in the
forward-looking statements, are detailed in filings with the
Securities and Exchange Commission made from time to time by the
Company. This press release and statements are current as of the
date of the individual announcements and the Company undertakes no
obligation to publicly release any revisions to any forward-looking
statement to reflect events or circumstances after the date thereof
or to reflect the occurrence of unanticipated events.
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