IVTA Infovista S.A. ADS (MM)

InfoVista (NASDAQ: IVTA; Euronext IFV - FR0004031649), the leading service-centric performance management software company, announced today that InTechnology, Europe's leading provider of data storage, software, security, network solutions and managed services, has chosen InfoVista's VistaInsight for Networks solution to improve customer satisfaction and drive internal operational efficiencies across its managed services division. InfoVista's VistaInsight for Networks solution is a next-generation performance management platform that provides insight into real-time and historical service performance across InTechnology's entire network. The solution uses a highly distributed architecture to collect and process performance and quality metrics at the edge of the network to deliver carrier-class scalability and performance. Real-time processing of collected metrics results in immediate rendering of performance reports and predictive alerting that pre-empts impending service-level violations. Long-term historical and trend data for customer reporting and capacity optimisation are available via a centralized repository combining technical and business information for superior correlation and decision making. This information is used to provide InTechnology's customers with accurate and timely reporting on service-level metrics and address internal requirements for improved service assurance, provisioning, billing and investment planning. "InfoVista's service-centric approach to performance management was selected following a back-to-back evaluation with Proviso, a Micromuse/Quallaby product, on the basis of its unique real-time and historical reporting capabilities and superior automation tools," said Gary Lupton, OSS team leader, InTechnology. "We wanted a solution which would be flexible enough to meet individual customer needs but would require minimal technical input and external management. InfoVista is ideal, as once the platform is installed and configured, it pretty much runs itself." The InfoVista solution collects baseline availability and utilization data from across InTechnology's entire dedicated service infrastructure, including its network and storage servers. This data is then analyzed and displayed via a single, integrated portal interface and dashboards for reporting on service metrics with service type mapped to each individual resource. The InfoVista reports display availability and service level agreement (SLA) compliance for each service over the previous hour and can drilldown to live performance data, collected at granular intervals. As well as enabling InTechnology's network managers to carry out troubleshooting and problem solving tasks, the SLA and performance reports can also be accessed by customers via a personalized, customer-branded portal to give them a better understanding of real time service health, historical service performance and take proactive action based on growth in infrastructure usage. For example, InTechnology's service account managers use the data to put together customer recommendations on capacity planning and right-sizing, based on VistaInsight for Networks' proactive trending capabilities. "As service providers come under growing pressure to increase customer loyalty, differentiate their services and create new revenue opportunities, the ability to provide service level monitoring and performance management has become increasingly important," said Julien Dahan, SVP Sales EMEA, InfoVista. "InTechnology is a prime example of how organizations can benefit from enhanced customer satisfaction and increased operational efficiencies through a genuine service-centric performance management solution." Beyond meeting current requirements, the InfoVista platform will also play a key role in InTechnology's future plans to move towards a service-oriented architecture. The global visibility, control and powerful automation provided by InfoVista's solution architecture are viewed as critical capabilities to enable this transformation. About InTechnology Unifying IT infrastructure InTechnology provides innovative IT infrastructure solutions, products and services to businesses, through a network of value-added resellers, systems integrators and consultants. The company's offering unifies all areas of IT infrastructure to help organisations: -- Store data in the face of exponential growth in data volumes -- Manage data for optimum business efficiency and reduced operational cost -- Protect data against ever-increasing threats, from malicious attacks to data loss -- Network data to capitalise on network-computing opportunities -- Liberate corporate data to maximise its value for the organisation InTechnology plc has an annual turnover approaching EUR 1/2 billion, employing 500 people in Belgium, France, Germany, Italy, Netherlands, Portugal, Spain, Switzerland with Headquarters in the UK. More details about InTechnology (LSE, AIM: ITO) are available at www.intechnology.co.uk About InfoVista InfoVista is the Service-Centric Performance Management Software Company that assures the optimal delivery of business-critical IT services. Driven by a uniquely adaptive and real-time technology foundation, InfoVista solutions improve business effectiveness, reduce operating risk, lower cost of operations, increase agility and create competitive advantage. Eighty percent of the world's largest service providers as ranked by Fortune(R), as well as leading Global 2000 enterprises, rely on InfoVista to enhance the business value of their technology assets. Representative customers include ABN AMRO, Allstream, Banques Populaires, AXA, Banque de France, Bell Canada, British Telecom, Broadwing Communications, Cable & Wireless, Com Hem, Defense Information Systems Agency (DISA), Deutsche Telecom, France Telecom, Savvis Corporation, SingTel, Telefonica, and US Cellular. A Software Magazine 500 company, InfoVista stock is traded on the NASDAQ (IVTA) and on Eurolist by Euronext (FR0004031649). For more information about the company, please visit www.infovista.com.