Jacada Signs Material Enterprise License Agreement with Telefónica O2 UK
December 18 2008 - 6:00AM
Business Wire
Jacada Ltd. (Nasdaq: JCDA), a leading provider of unified desktop
and process optimization solutions for customer service operations,
today announced that it has expanded its relationship with
Telef�nica O2 UK by signing a material enterprise license agreement
with the leading mobile and broadband communications services
provider allowing them to standardize the Jacada unified desktop
solution throughout the company�s UK customer service operations.
The majority of the revenue from the contract will be recognized in
the current quarter. The partnership between the companies
originally started in 2007 when Jacada streamlined and automated
critical call processes within the UK Pay and Go division. The
success of that project led to Jacada introducing a solution to the
retentions group in the Pay Monthly consumer area of the UK
business. �We are very pleased with the results of our unified
desktop initiatives and are experiencing an excellent return on the
investment we have made with Jacada,� said Cheryl Black, customer
service director for Telef�nica O2 UK. �We are focused on providing
the best customer service possible to satisfy and retain our
valuable customers. The Jacada solution has allowed us to have
automated and simplified call center processes, resulting in a
better customer experience and lower operating costs.� �Today,
retaining customers and reducing costs are the two highest items on
every executive�s priority list,� said Guy Tweedale, senior vice
president of European operations for Jacada. �The decision by
Telef�nica O2 UK to standardize on the Jacada unified desktop
solution is further validation of the significant value our
customers are realizing from a more effective and efficient
customer service operation.� About Jacada Jacada is a leading
global provider of unified service desktop and process optimization
solutions that simplify and automate customer service processes. By
bridging disconnected systems into a single, intelligent workspace,
Jacada solutions create greater operational efficiency and increase
agent and customer satisfaction. Founded in 1990, Jacada operates
globally with offices in Atlanta, Georgia; Herzliya, Israel;
London, England; and Munich, Germany. Jacada can be reached at
www.jacada.com. This news release may contain forward-looking
statements as that term is defined in the Private Securities
Litigation Reform Act of 1995. The words "may," "could," "would,"
"will," "believe," "anticipate," "estimate," "expect," "intend,"
"plan," and similar expressions or variations thereof are intended
to identify forward-looking statements. Investors are cautioned
that any such forward-looking statements are not guarantees of the
future performance and involve risks and uncertainties, many of
which are beyond the Company�s ability to control. Actual results
may differ materially from those projected in the forward-looking
statements as a result of various factors including the performance
and continued acceptance of our products, general economic
conditions and other Risk Factors specifically identified in our
reports filed with the Securities and Exchange Commission. The
Company undertakes no obligation to update or revise any
forward-looking statement for events or circumstances after the
date on which such statement is made. Jacada is a trademark of
Jacada Inc. All other brands or product names are trademarks of
their respective owners. About O2 � Telef�nica O2 UK Limited is a
leading communications company for consumers and businesses in the
UK, with 19.1 million mobile customers and over 260,000 fixed
broadband customers as of 30 September 2008. � Telef�nica O2 UK
Limited is part of Telef�nica Europe plc which is a business
division of Telef�nica S.A. and which owns O2 in the UK, Ireland,
Slovakia, Germany and the Czech Republic, and has 44.9 million
customers. � In 2006 Telef�nica Europe acquired Be, the UK fixed
broadband provider, and in October 2007 O2 launched its broadband
service using the Be network. � O2 is the naming rights partner of
The O2, the world-class entertainment venue. � O2 was ranked the
6th best place to work in the Best Companies to Work for 2008 List
and has been awarded a three-star accreditation denoting an
�extraordinary� company. � O2 was launched on 1 May 2002 and now
has more customers than any other UK mobile network. � O2�s UK
mobile network covers 99% of the UK�s population. O2�s 3G network
covers over 80% of the UK population and is fully HSDPA-enabled,
providing speeds of up to 1.8 MBps for customers with an
HSDPA-enabled device. � Telef�nica Europe also owns 50% of the
Tesco Mobile and Tchibo Mobilfunk joint venture businesses in the
UK and Germany. � For b-roll footage of O2, please visit
www.digitalnewsagency.com. � For further press information about O2
go to http://mediacentre.o2.co.uk.
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