Jacada Signs Material Agreement with Permanent General Companies
September 03 2009 - 6:00AM
Business Wire
Jacada Ltd. (Nasdaq: JCDA), a leading provider of unified
desktop and process optimization solutions for customer service
operations, today announced that it has entered into a material
agreement with a new customer, Permanent General Companies, a
leading North American insurance provider.
Permanent General is a nonstandard auto insurance provider based
in Nashville, TN, that sought a solution to eliminate the desktop
complexity and drive productivity in its customer service
operations. The Jacada unified desktop solution will provide
Permanent General’s customer service representatives with
intelligent views of customer data, by consolidating information
from multiple screens and applications, so they can quickly locate
what they need to help the customer on each call.
“Customer service is a top priority for Permanent General,” said
Allison Garretson, vice president of operations for Permanent
General. “Currently our customer service representatives must
navigate through dozens of screens and applications to find what
they need in order to help customers on the phone. We realized that
if we could simplify and streamline the access to that information,
we could not only service our customers more effectively, but
reduce our call handle times as well as the amount of training
required for new representatives. We chose to work with the team at
Jacada because they are the experts in solving complex customer
service issues and because they’ve proven that they understand the
specific business challenges we face as an insurer.”
“We are thrilled to have the opportunity to work with Permanent
General and to help them improve the effectiveness and efficiency
of their customer service operations,” said Tom Clear, chief
executive officer for Jacada. “Insurance providers often struggle
with desktop complexity, arising from the amount and nature of
applications required to support their businesses. Our unified
desktop solution streamlines and optimizes these applications,
which not only eliminates the need to replace or re-write them, but
gives the customer service representatives the ability to provide a
compelling and efficient customer experience on every call. Given
that insurers can rapidly deploy our solution and routinely see a
12-month return on their Jacada investment, we have seen a
corresponding increase in interest from insurance companies in our
pipeline.”
About Jacada
Jacada is a leading global provider of unified service desktop
and process optimization solutions that simplify and automate
customer service processes. By bridging disconnected systems into a
single, intelligent workspace, Jacada solutions create greater
operational efficiency and increase agent and customer
satisfaction. Founded in 1990, Jacada operates globally with
offices in London; Munich; Atlanta, Georgia; and Herzliya, Israel.
Jacada can be reached at www.jacada.com.
About Permanent General Companies
Permanent General markets private passenger automobile insurance
products in the non-standard or specialty market on a national
basis through multiple distribution channels. The company is widely
known by its direct channel marketing of affordable insurance
policies from “The General” by phone and on line at
www.thegeneral.com and has written auto insurance for over forty
years throughout the country.
This news release may contain forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. The words “may,” “could,” “would,” “will,” “believe,”
“anticipate,” “estimate,” “expect,” “intend,” “plan,” and similar
expressions or variations thereof are intended to identify
forward-looking statements. Investors are cautioned that any such
forward-looking statements are not guarantees of the future
performance and involve risks and uncertainties, many of which are
beyond the Company's ability to control. Actual results may differ
materially from those projected in the forward-looking statements
as a result of various factors including the performance and
continued acceptance of our products, general economic conditions
and other Risk Factors specifically identified in our reports filed
with the Securities and Exchange Commission. The Company undertakes
no obligation to update or revise any forward-looking statement for
events or circumstances after the date on which such statement is
made. Jacada is a trademark of Jacada Inc. All other brands or
product names are trademarks of their respective owners.
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