New Solution Support Option Now Available from Jacada
March 02 2010 - 6:00AM
Business Wire
Jacada Ltd. (Nasdaq: JCDA), a leading provider of customer
experience management and process optimization solutions for
customer service operations, today announced a new business support
offering, Jacada Solution Support, which provides end-to-end
support for the company’s contact center solutions.
The new support suite will remove the support burden from an
organization’s IT group and allow it to focus on core systems
instead of administering third-party solutions.
“At Jacada, we highly value our customer relationships,” said
Tom Clear, chief executive officer at Jacada. “Solution Support is
a no-worries, value-add option which ensures our customers get the
most out of their Jacada investment.”
Clear continues: “Solution Support typically includes dedicated
Jacada resources and a solution support advisor, who is the single
point of contact for support issues. We’re very pleased to offer
our customers this flexible support offering which affords them
priority service.”
Solution Support encompasses traditional software maintenance
and service warranty features as well as preventative “health
checks” to the installed Jacada solution, regardless of the level
of changes to the existing system or infrastructure. Jacada
Solution Support includes diagnostics, problem isolation and issue
resolution; periodic solution status and review; corrective,
adaptive and preventative maintenance; change control; and product
upgrade support. It also covers support for major upgrades, once
every three years.
About Jacada
Jacada provides solutions that optimize and improve the
effectiveness of customer interactions. Jacada unified desktop and
process optimization solutions help companies reduce the cost of
their operations, drive customer satisfaction and provide a
complete return on investment in as little as 12 months after
deployment. Founded in 1990, Jacada operates globally with offices
in Atlanta, USA; Herzliya, Israel; London, England; Munich,
Germany; and Stockholm, Sweden. More information is available at
www.jacada.com, www.jacada.com/blog, www.jacada.com/facebook and
www.jacada.com/twitter.
This news release may contain forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. The words "may," "could," "would," "will," "believe,"
"anticipate," "estimate," "expect," "intend," "plan," and similar
expressions or variations thereof are intended to identify
forward-looking statements. Investors are cautioned that any such
forward-looking statements are not guarantees of the future
performance and involve risks and uncertainties, many of which are
beyond the Company's ability to control. Actual results may differ
materially from those projected in the forward-looking statements
as a result of various factors including the performance and
continued acceptance of our products, general economic conditions
and other Risk Factors specifically identified in our reports filed
with the Securities and Exchange Commission. The Company undertakes
no obligation to update or revise any forward-looking statement for
events or circumstances after the date on which such statement is
made. Jacada is a trademark of Jacada Inc. All other brands or
product names are trademarks of their respective owners.
Jacada (NASDAQ:JCDA)
Historical Stock Chart
From Jun 2024 to Jul 2024
Jacada (NASDAQ:JCDA)
Historical Stock Chart
From Jul 2023 to Jul 2024