Jacada Receives 2009 Product of the Year Award for Jacada Advisor Presented by Customer Interaction Solutions® Magazine
March 09 2010 - 6:00AM
Business Wire
Jacada Ltd. (Nasdaq: JCDA), a leading provider of customer
experience management and process optimization solutions for
customer service operations, announced today that Jacada® Advisor,
has been acknowledged with a 2009 Product of the Year Award from
Technology Marketing Corporation’s (TMC®) Customer Interaction
Solutions magazine.
Jacada Advisor is a technology-enablement solution targeted
toward cost-conscious customer service organizations seeking to
improve the usability and user efficiency of key applications. The
product simplifies complex customer service environments at the
desktop level while strengthening the knowledgebase and workflow
for customer service agents.
Recently announced for general availability, Jacada Advisor has
been well received in field beta projects. The solution features
desktop automation capabilities, a contextual help interface, and
embedded interaction management tools. Jacada Advisor combines the
company’s Windows/web integration and interaction management
technology with HTML-compatible “application bubbles”, which enable
in-line and in-context data feeds and serve to reduce training time
and expenses.
“It is a distinct honor to receive a Product of the Year award
from Customer Interaction Solutions for Jacada Advisor,” said
Richard Stern, senior vice president of global marketing at Jacada.
“It is a relatively new innovation from Jacada which was designed
with specific customer needs in mind, such as training. The
application bubbles feature in Jacada Advisor helps customer
service agents get up to speed faster and more productively to
deliver the best customer interaction possible.”
“For 12 years, Customer Interaction Solutions magazine has been
honoring innovative companies for their contributions in advancing
technologies and application refinements,” said Rich Tehrani, CEO,
TMC. “Jacada Advisor has demonstrated excellence in contact center
technologies as well as providing ROI for companies that use
them.”
The 12th Annual Product of the Year Awards winners were featured
in the January 2010 issue of Customer Interaction Solutions
magazine, www.cismag.com. Customer Interaction Solutions magazine
is the industry’s leading publication covering CRM, call centers
and teleservices since 1982.
For more information about the Customer Interaction Solutions’
2009 Product of the Year Awards or any of the TMC media properties,
please visit www.tmcnet.com.
About Jacada
Jacada provides solutions that optimize and improve the
effectiveness of customer interactions. Jacada unified desktop and
process optimization solutions help companies reduce the cost of
their operations, drive customer satisfaction and provide a
complete return on investment in as little as 12 months after
deployment. Founded in 1990, Jacada operates globally with offices
in Atlanta, USA; Herzliya, Israel; London, England; Munich,
Germany; and Stockholm, Sweden. More information is available at
www.jacada.com, www.jacada.com/blog, www.jacada.com/facebook and
www.jacada.com/twitter.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has
been the voice of the call/contact center, CRM and teleservices
industries. CIS magazine has helped the industry germinate, grow,
mature and prosper, and has served as the leading publication in
helping these industries that have had such a positive impact on
the world economy to continue to thrive. Through a combination of
outstanding and cutting-edge original editorial, industry voices,
in-depth lab reviews and the recognition of the innovative leaders
in management and technology through our highly valued awards,
Customer Interaction Solutions strives to continue to be the
publication that holds the quality bar high for the industry.
Please visit www.cismag.com for more information.
About TMC
Technology Marketing Corporation (TMC) is a global integrated
media company helping our clients build communities in print, in
person and online. TMC publishes Customer Interaction
Solutions, INTERNET TELEPHONY, Unified Communications, and NGN
magazines. TMCnet, TMC's Web site, is the leading source of
news and articles for the communications and technology industries.
TMCnet is read by two million unique visitors each month on average
worldwide, according to Webtrends. TMCnet has ranked within
the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the
nation’s top .03% most visited Web sites. In addition, TMC produces
INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference
and M2M Evolution (in conjunction with Crossfire Media);
Digium|Asterisk World (in conjunction with Digium); and Smart Grid
Summit (in conjunction with Intelligent Communication Partners).
For more information about TMC, visit http://tmcnet.com/.
This news release may contain forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. The words "may," "could," "would," "will," "believe,"
"anticipate," "estimate," "expect," "intend," "plan," and similar
expressions or variations thereof are intended to identify
forward-looking statements. Investors are cautioned that any such
forward-looking statements are not guarantees of the future
performance and involve risks and uncertainties, many of which are
beyond the Company's ability to control. Actual results may differ
materially from those projected in the forward-looking statements
as a result of various factors including the performance and
continued acceptance of our products, general economic conditions
and other Risk Factors specifically identified in our reports filed
with the Securities and Exchange Commission. The Company undertakes
no obligation to update or revise any forward-looking statement for
events or circumstances after the date on which such statement is
made. Jacada is a trademark of Jacada Inc. All other brands or
product names are trademarks of their respective owners.
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